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Sharp Brains - Global IT Support

Role Title: Service Delivery ManagerLocation: Onsite in Johar Town, LahoreShift: 12-hour rotational shiftsCompany Description: Sharp Brains is an IT Services &amp; Solutions Provider based in the UK, offering comprehensive IT and software solutions for businesses. Our dedicated, highly-skilled teams deliver on-demand and managed technical support worldwide, 24/7, tailored to meet the dynamic and challenging needs of our clients. We aim to be the most innovative IT managed services provider, upholding values of trust, expertise, and simplicity.Role Description:As a Service Delivery Manager, you will be responsible for coordinating the efficient deployment of IT support engineers to client sites, maintaining client satisfaction, managing project timelines, and ensuring high service quality. This role requires client interaction, telecom experience, and expertise in IT customer support.Key Responsibilities:1. IT Engineer Deployment:- Plan and manage the assignment of IT engineers to client sites for timely service delivery.- Ensure swift resolution of client IT issues and service requests.- Monitor and assess the quality and performance of on-site engineers.2. Client Relationship Management:- Act as the primary contact for clients to address IT needs, concerns, and requirements.- Strengthen client relationships, ensuring consistent client satisfaction.3. Staff Augmentation &amp; Coordination:- Work with internal and external teams to determine IT resource requirements.- Oversee the placement of additional IT professionals as needed.4. Project Management:- Manage client IT projects, ensuring completion within scope, time, and budget constraints.- Oversee all stages of project planning, execution, and quality control.5. Requirement Analysis:- Analyse client requirements to define project scope and technical specifications.- Align projects with client expectations through detailed requirement analysis.6. Technical Support Oversight:- Offer technical guidance to IT engineers on complex issues.- Support engineers in resolving critical technical challenges when required.7. Performance Tracking:- Define and track KPIs for service delivery and client satisfaction.- Continuously evaluate and improve service quality.8. Documentation and Reporting:- Maintain accurate records of project plans, client communications, and engineer assignments.- Generate detailed reports on project progress and performance metrics.Qualifications:- Education: Bachelor&rsquo;s degree in IT, computer science, or a related field.- Experience: 3-5 years in IT service management, client support, and telecom.- Technical Skills: Knowledge of IT infrastructure, networking, and technical troubleshooting.- Client Focus: Strong client service and relationship-building abilities.- Analytical Abilities: Proficient in conducting requirement analysis and project scoping.- Communication: Excellent verbal and written communication skills.- Leadership: Ability to guide and mentor IT engineers.Job Type: Full-timePay: From Rs1.00 per monthWork Location: In personApplication Deadline: 29/11/2024

Service Delivery Manager

We are seeking an experienced Odoo Expert Developer to join our team. The ideal candidate will be responsible for customizing, developing, and implementing Odoo ERP modules to meet our business needs. You will work closely with cross-functional teams to analyze requirements, design technical solutions, and ensure seamless integration of Odoo with other systems.Key Responsibilities:<ul><li>Design, develop, and customize Odoo ERP modules to meet business requirements.</li><li>Implement new features, workflows, and enhancements within Odoo.</li><li>Integrate Odoo with third-party applications and APIs.</li><li>Migrate data from legacy systems to Odoo.</li><li>Perform technical analysis, troubleshoot issues, and ensure optimal performance of the Odoo platform.</li><li>Develop and maintain technical documentation.</li><li>Collaborate with functional consultants and stakeholders to ensure successful project delivery.</li><li>Provide technical support and training to end-users as required.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Proven experience as an Odoo Developer (minimum 3+ years preferred).</li><li>Strong knowledge of Odoo framework, Python, PostgreSQL, and XML.</li><li>Experience in customizing Odoo modules (Sales, Inventory, Accounting, HR, Manufacturing, etc.).</li><li>Proficient in front-end technologies (JavaScript, HTML, CSS, jQuery).</li><li>Experience with Odoo API integrations and web services.</li><li>Strong problem-solving and debugging skills.</li><li>Knowledge of version control systems (Git) and deployment best practices.</li><li>Ability to work independently and in a team environment.</li></ul>Preferred Skills:<ul><li>Odoo certification(s).</li><li>Experience with Docker, Linux server environments, and CI/CD pipelines.</li><li>Knowledge of ERP implementation best practices.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Opportunity to work on diverse and challenging projects.</li><li>Professional growth and training opportunities.</li><li>Collaborative and innovative work environment.</li></ul>Job Type: Full-timePay: From Rs1.00 per monthWork Location: In person

Odoo Developer

Join Sharp Brains - Global IT Support and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sharp Brains - Global IT Support

ABOUT_COMPANY

Service Delivery Manager

Odoo Developer