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Sierra Veterinary Hospital

Serra Veterinary Hospital &ndash; Sunnyvale, CA Private Veterinary PracticeAbout Us Serra Veterinary Hospital is a private veterinary practice that has proudly served the Sunnyvale and surrounding communities for decades. We are dedicated to providing high-quality veterinary medicine paired with friendly, compassionate service. Our family‑oriented team values kindness, professionalism, integrity, and teamwork, and we believe every staff member is a leader and an essential part of our healthcare delivery team. Our goal is to create a positive, welcoming experience for both clients and their pets while nurturing the human&ndash;pet bond.Position Overview Serra Veterinary Hospital is seeking a Full-Time Client Service Representative (CSR) to join our family‑oriented staff. This role is the first point of contact for our clients and plays a vital role in ensuring each visit is smooth, informative, and positive. The ideal candidate is friendly, dependable, empathetic, and thrives in a fast‑paced, team‑focused environment. Previous veterinary or medical front office experience is preferred, but we are willing to train the right candidate with a strong customer service background.Schedule Expectations<ul><li>Weekday schedule (Monday&ndash;Friday)</li><li>No weekend shifts</li><li>Full-time, consistent hours during regular business operations</li></ul>Key Responsibilities<ul><li>Greet clients and patients warmly, creating a calm and welcoming environment</li><li>Answer incoming phone calls, schedule appointments, and respond to client questions with professionalism and compassion</li><li>Communicate clearly with clients regarding services, appointments, and hospital policies</li><li>Support veterinarians and technical staff by ensuring smooth client flow and accurate communication</li><li>Maintain accurate client and patient records</li><li>Handle payments and checkout procedures with attention to detail</li><li>Uphold Serra Veterinary Hospital&rsquo;s commitment to exceptional client care and teamwork</li></ul>Qualifications &amp; Skills<ul><li>Veterinary or medical customer service experience preferred</li><li>Excellent communication and interpersonal skills</li><li>Strong customer service focus with the ability to remain calm in emotional situations</li><li>Reliable, professional, and team‑oriented attitude</li><li>Ability to multitask and stay organized in a busy clinical environment</li><li>Genuine love for animals and respect for the human&ndash;pet bond</li></ul>Benefits<ul><li>Paid Time Off (PTO)</li><li>Health care benefits</li><li>Employee pet care benefits</li><li>Stable, full-time position in an established private practice</li><li>Supportive, family‑oriented work environment</li></ul>Why Join Serra Veterinary Hospital?<ul><li>Join a compassionate, close‑knit team that truly values one another</li><li>Work in a respected private practice with a long-standing community presence</li><li>Enjoy a weekday-only schedule with weekends off</li><li>Make a meaningful difference in the lives of pets and their families every day</li></ul>Location Serra Veterinary Hospital 520 W Fremont Ave Sunnyvale, CA 94087Pay: $22.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Full-Time Client Service Representative (CSR)

Join Sierra Veterinary Hospital and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sierra Veterinary Hospital

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Full-Time Client Service Representative (CSR)