Full-Time Client Service Representative (CSR)

Serra Veterinary Hospital – Sunnyvale, CA
Private Veterinary Practice

About Us
Serra Veterinary Hospital is a private veterinary practice that has proudly served the Sunnyvale and surrounding communities for decades. We are dedicated to providing high-quality veterinary medicine paired with friendly, compassionate service. Our family‑oriented team values kindness, professionalism, integrity, and teamwork, and we believe every staff member is a leader and an essential part of our healthcare delivery team. Our goal is to create a positive, welcoming experience for both clients and their pets while nurturing the human–pet bond.

Position Overview
Serra Veterinary Hospital is seeking a Full-Time Client Service Representative (CSR) to join our family‑oriented staff. This role is the first point of contact for our clients and plays a vital role in ensuring each visit is smooth, informative, and positive. The ideal candidate is friendly, dependable, empathetic, and thrives in a fast‑paced, team‑focused environment. Previous veterinary or medical front office experience is preferred, but we are willing to train the right candidate with a strong customer service background.

Schedule Expectations

• Weekday schedule (Monday–Friday)
• No weekend shifts
• Full-time, consistent hours during regular business operations

Key Responsibilities

• Greet clients and patients warmly, creating a calm and welcoming environment
• Answer incoming phone calls, schedule appointments, and respond to client questions with professionalism and compassion
• Communicate clearly with clients regarding services, appointments, and hospital policies
• Support veterinarians and technical staff by ensuring smooth client flow and accurate communication
• Maintain accurate client and patient records
• Handle payments and checkout procedures with attention to detail
• Uphold Serra Veterinary Hospital’s commitment to exceptional client care and teamwork

Qualifications & Skills

• Veterinary or medical customer service experience preferred
• Excellent communication and interpersonal skills
• Strong customer service focus with the ability to remain calm in emotional situations
• Reliable, professional, and team‑oriented attitude
• Ability to multitask and stay organized in a busy clinical environment
• Genuine love for animals and respect for the human–pet bond

Benefits

• Paid Time Off (PTO)
• Health care benefits
• Employee pet care benefits
• Stable, full-time position in an established private practice
• Supportive, family‑oriented work environment

Why Join Serra Veterinary Hospital?

• Join a compassionate, close‑knit team that truly values one another
• Work in a respected private practice with a long-standing community presence
• Enjoy a weekday-only schedule with weekends off
• Make a meaningful difference in the lives of pets and their families every day

Location
Serra Veterinary Hospital
520 W Fremont Ave
Sunnyvale, CA 94087

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person