Qureos Mentor

Sinclair Community College

<p></p><div><div><div><div><div><div><div>The Sinclair Information Technology Division is currently seeking an individual to fill the part-time (28 hours per week) position of Help Desk Analyst. This position exists to provide phone and email technical support for students, faculty and staff and is the primary point of contact for all technology related issues. The Help Desk Analyst position requires extensive knowledge in the areas of information technology hardware and software.<br>
</div><div>This is a work from home position. The selected candidate must reside in the State of Ohio to be eligible.
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<b>The hourly pay rate for this position is $23.14 and has a maximum of 28 hours per week.</b><br>
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<b>Why work for Sinclair College?</b>
</div><div>The following are some of the benefits that part-time staff with Sinclair College receive:</div><ul>
<li>Tuition waiver for employee for 3 credit hours per semester</li>
<li>Opportunity for advancement and promotion</li>
<li>Support for continued professional development and education</li>
<li>OPERS pension participation, with 14% employer contribution</li>
<li>14 days of annually observed company holidays, part-time employees are paid for regularly scheduled hours on these days</li>
<li>High quality programs and events for work-life balance</li><br>
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<ul><li><b>SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.</b>
</li></ul></div></div>
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<div><div><b>Principal Accountabilities</b></div>
<ul><li>Provide first level support for a diverse customer base of students, staff, and faculty while following documented support procedures</li>
<li>Maintain a high level of expertise required to troubleshoot and resolve support issues with an average first level resolution of 70% or greater</li>
<li>Log all support issues with a high degree of accuracy and detail</li>
<li>Assign all first-level unresolvable issues to the appropriate individuals or teams</li>
<li>Other duties as assigned</li>
</ul>
</div><br>
<div><div><b>Requirements</b></div>
<ul><li>Minimum of a high school diploma or equivalent required; associate&rsquo;s degree preferred</li>
<li>Minimum of 2 years of IT help desk experience</li>
<li>Help desk experience in a remote position preferred</li>
<li>Strong customer service, communication skills, dependability, and a positive attitude required</li>
<li>Extensive knowledge in the areas of information technology hardware and applications software in a Windows environment</li>
<li>Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook</li>
<li>Commitment to customer service, quality, and strong analytical/problem solving skills required</li></ul></div></div></div></div></div>

Help Desk Analyst (Part-Time) - Information Technology

<p></p><div><div><div><div><div><div><div>This HVAC Lab Tech supports the HVAC degree and certificate programs via the management of HVAC labs at the downtown Dayton campus and at the Eaker Street facility. This position is responsible for the preventive maintenance, service, and repair of all equipment within these labs as well as maintaining consumable material stock and ensuring proper tools and instrumentation are available, calibrated, and in good working condition. This position provides a certain degree of continuity for students in lab activities by working with adjunct instructors on defined lab experiences.<br>
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<b>The hourly pay rate for this position is $29.62 and has a maximum of 28 hours per week.</b><br>
<br>
<b>Why work for Sinclair College?</b>
</div><div>The following are some of the benefits that part-time staff with Sinclair College receive:</div><ul>
<li>Tuition waiver for employee for 3 credit hours per semester</li>
<li>Opportunity for advancement and promotion</li>
<li>Support for continued professional development and education</li>
<li>OPERS pension participation, with 14% employer contribution</li>
<li>14 days of annually observed company holidays, part-time employees are paid for regularly scheduled hours on these days</li>
<li>High quality programs and events for work-life balance</li><br>
<p></p>
</ul><div>
<br>
<ul><li><b>SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.</b>
</li></ul></div></div>
</div><br>
<div><div><b>Principal Accountabilities</b></div>
<ul><li>Clean, repair and maintain lab equipment and space</li>
<li>Maintain supply inventory, purchase supplies and equipment as required</li>
<li>Move and install equipment within the lab</li>
<li>Provide oversight for safe lab practices and conditions</li>
<li>Assist instructors in performing lab activities within scheduled class periods</li>
<li>Assist students in open labs</li>
<li>Consolidate lab equipment, tools and instruments for student lab activities</li>
<li>Provide lab tours</li>
<li>Attend Department and Divisional meetings</li>
<li>Other duties as assigned</li>
</ul>
</div><br>
<div><div><b>Requirements</b></div>
<ul><li>Minimum of a high school diploma or equivalent required; associate&rsquo;s degree in HVAC preferred</li>
<li>Minimum of one (1) year of HVAC experience including HVAC skills in areas of service, maintenance, preventive maintenance, and repair required; such experience and education may be provided by any number of certificates obtained through attendance of professional seminars or similar experiences</li>
<li>Journeyman or equivalent status in HVAC preferred</li>
<li>Strong interpersonal skills including the ability to communicate clearly and professionally with students, faculty, and staff required</li>
<li>Strong background in HVAC control systems required</li>
<li>Strong experience with Niagara Workbench required; Niagara N4 certification preferred</li>
<li>Demonstrated proficiency in configuring and managing JACE 8000 controllers preferred</li>
<li>In-depth knowledge of communication protocols, including BACnet, Modbus, and LON preferred</li>
<li>Ability to clearly explain and demonstrate correct repair techniques to students in a hands-on learning environment required</li>
<li>Ability to collaborate with faculty on design and installation when necessary, of appropriate lab experiences required</li></ul></div></div></div></div></div>

HVAC Lab Technician - (Part-Time, Grant Funded)

Join Sinclair Community College and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sinclair Community College

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Help Desk Analyst (Part-Time) - Information Technology

HVAC Lab Technician - (Part-Time, Grant Funded)