Qureos Mentor

SNG (Sovereign Network Group)

SNG?(Sovereign Network Group) was formed in October 2023 through the merger of Sovereign and Network Homes.? We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.? We're looking for a Coordinator - Customer Accounts to join our dedicated income team, helping to ensure customers are supported to sustain their tenancies and manage their housing costs effectively. The Role: As a Coordinator - Customer Accounts, you'll play a key part in supporting the income service by providing administrative support to ensure collection of housing costs and promoting tenancy sustainability. Based from our Greenham office, you'll work from home and in the office 2 days per week. What You'll Be Doing: <ul> <li>Following up on failed payments or cancellations, arranging new payment solutions, and referring customers for additional support where needed.</li><li>Managing housing benefit overpayments, universal credit verifications, and account reconciliations.</li><li>Maintaining accurate records and ensuring financial data meets quality and compliance standards.</li><li>Coordinating account processes such as setting up and adjusting direct debits, processing refunds, and managing garage licence accounts including chasing arrears.</li><li>Working collaboratively with teams across Finance, Lettings, and Customer Accounts to ensure a consistent and compliant approach.</li><li>Acting as a Data Steward to ensure accurate reporting and transparency across customer accounts.</li><li>Supporting early intervention strategies for arrears prevention and tenancy sustainment.</li></ul> What We're Looking For: <ul> <li>Strong communication and problem-solving skills, with a customer-first mindset.</li><li>Experience within housing, income, or customer account management.</li><li>Knowledge of welfare benefits such as Universal Credit or Housing Benefit.</li><li>Excellent administration and data management skills with strong attention to detail.</li><li>Confident using IT systems and software to manage and analyse financial data.</li></ul> Your Benefits: We have some great benefits at SNG, including:? <ul> <li>25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) </li></ul> <ul> <li>Chance to buy or sell holiday as part of our flexible benefits package </li></ul> <ul> <li>3 additional paid Wellbeing days and 2 paid volunteering days </li></ul> <ul> <li>Generous matched pension scheme up to 12% and?Life cover at 4x salary? </li></ul> <ul> <li>Enhanced maternity/adoption pay? </li></ul> <ul> <li>Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) </li></ul> <ul> <li>Options for private medical insurance, dental insurance and critical illness cover </li></ul> <ul> <li>Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service </li></ul> We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive. This is a fantastic opportunity for someone who enjoys problem-solving, building relationships, and working with data to make a real difference in people's lives. Apply today to be considered!<img src="https://www.jobg8.com/Tracking.aspx?jsVBRRiFIxmPlRLZDD3Aie233uXofLknj" width="0" height="0" />

Co-ordinator Customer Accounts

We have a fantastic new opportunity to join our team as an Aftercare Coordinator at Sovereign Network Group. The role will be based from our Bristol offices. We offer flexibility which combine a mix of home and office working to ensure a positive work/life balance. About Sovereign Network Group (SNG) We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) - an organisation that takes the best of both and makes it even better. The Role Reporting to the Development Aftercare Experience Manager we're looking for someone to contribute to a high quality aftercare service from property handover through to the end of the defects period. You will be responsible for receiving, effectively handling, and providing guidance to customers with defects-related queries and on aspects of technologies within their new home. The role will involve ensuring all aspects of the aftercare process are carried out professionally and efficiently whilst providing the highest level of customer service. You will be liaising with relevant stakeholders to ensure that information is shared appropriately and accurately, and to ultimately seek resolution of defect matters. <ul> <li>Be responsible for ensuring all aspects of the aftercare process are carried out professionally and efficiently</li><li>Manage expectations of customers from the point of occupation through to the end of defects inspection</li><li>Liaise with all relevant stakeholders to ensure that information is shared appropriately and accurately</li><li>Act as the first point of contact for all after care queries and defects-related complaints</li><li>Coordinate the recharge process in conjunction with Property Services</li><li>Provide effective support to development teams as and when required</li></ul> What we're looking for: <ul> <li>Excellent relationship building skills </li><li>Solid experience in administration within a busy customer focused role, and knowledge of the new build defects and inspection process is desirable </li><li>Experience of using several different computer systems</li><li>Ability to manage your own work load</li><li>Strong customer service focus & Confident telephone manner</li><li>The ability to think quickly and clearly under pressure</li><li>Empathy and a passion for helping people</li></ul> Rewards package <ul> <li>25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)</li><li>x3 paid wellness days per annum </li><li>Chance to buy or sell holiday as part of our flexible benefits package</li><li>Generous company pension scheme, matched up to 12%</li><li>Flexible working after probational period</li><li>Recognition scheme</li><li>Wellbeing discounts</li></ul><img src="https://www.jobg8.com/Tracking.aspx?6yJpQ3Iag%2fFVw6HipH3U%2fkJnMcJMZMH%2ft" width="0" height="0" />

Aftercare Coordinator

Join SNG (Sovereign Network Group) and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SNG (Sovereign Network Group)

ABOUT_COMPANY

Co-ordinator Customer Accounts

Aftercare Coordinator