Qureos Mentor

Social Champ, Inc

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 Customer Success Executive
 
 
 
 
 
 
 
 About Social Champ
 
 
 
 Social Champ is a growing social media management platform built to make publishing and scheduling effortless for businesses and creators. We move fast but stay grounded &mdash; reliability, clean code, and user trust sit at the core of what we build.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Conduct product demos and support calls to help users understand and effectively use our platform.
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 Provide prompt and exceptional support through live chat and email.
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 Perform follow-up calls to ensure customer satisfaction and resolve pending issues.
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 Escalate technical or complex concerns to the relevant team, ensuring timely resolution.
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 Proactively build and maintain strong relationships with users by addressing their needs and concerns.
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 Maintain accurate records of interactions, feedback, and resolutions in the CRM system.
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 Collaborate with internal teams to enhance customer experience based on user insights.
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 Create and update help desk articles as needed.
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 Requirements (1&ndash;2 years of experience):
 
 
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 Excellent written and verbal communication skills.
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 Proven experience in a customer-facing role, ideally within SaaS or technology environments.
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 Willingness to work in rotational shifts, including evenings and nights.
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 Strong problem-solving abilities and the capacity to stay composed under pressure.
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 Familiarity with CRM tools, ticketing systems, and live chat platforms is a plus.
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 A positive attitude and a genuine desire to help users succeed.
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 Preferred Qualification:
 
 Bachelor's degree
 
 
 
 Timings:
 
 Rotational (Evening &amp; Night Shifts), Hybrid
 
 
 
 
 
 
 Location:
 
 Gulshan-e-Iqbal, Block 3, Karachi
 
 
 
 Job Type:
 
 Full-time
 
 
 
 
 
 Interested candidates can submit their resumes to nasra@socialchamp.com, mentioning the position title in the subject line.
 
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Customer Success Executive

Join Social Champ, Inc and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Social Champ, Inc

ABOUT_COMPANY

Customer Success Executive