Customer Success Executive

Customer Success Executive

About Social Champ

Social Champ is a growing social media management platform built to make publishing and scheduling effortless for businesses and creators. We move fast but stay grounded — reliability, clean code, and user trust sit at the core of what we build.

Key Responsibilities:

• Conduct product demos and support calls to help users understand and effectively use our platform.
• Provide prompt and exceptional support through live chat and email.
• Perform follow-up calls to ensure customer satisfaction and resolve pending issues.
• Escalate technical or complex concerns to the relevant team, ensuring timely resolution.
• Proactively build and maintain strong relationships with users by addressing their needs and concerns.
• Maintain accurate records of interactions, feedback, and resolutions in the CRM system.
• Collaborate with internal teams to enhance customer experience based on user insights.
• Create and update help desk articles as needed.

Requirements (1–2 years of experience):

• Excellent written and verbal communication skills.
• Proven experience in a customer-facing role, ideally within SaaS or technology environments.
• Willingness to work in rotational shifts, including evenings and nights.
• Strong problem-solving abilities and the capacity to stay composed under pressure.
• Familiarity with CRM tools, ticketing systems, and live chat platforms is a plus.
• A positive attitude and a genuine desire to help users succeed.

Preferred Qualification: Bachelor's degree

Timings: Rotational (Evening & Night Shifts), Hybrid

Location: Gulshan-e-Iqbal, Block 3, Karachi

Job Type: Full-time

Interested candidates can submit their resumes to nasra@socialchamp.com, mentioning the position title in the subject line.