Urwah Admin

SOFITEL

<div>Job Description</div> The Position To provide prompt and courteous F&amp;B service to the Hotel s guests. KEY ROLES &amp; RESPONSIBILITIES <ul> <li>Read daily events, to acknowledge any VIP s arrivals.</li> <li>Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked</li> <li>Present children's menus when appropriate, and describe specials and alternative cuisine</li> <li>Serve and clear food and beverage items in an unobtrusive and professional manner</li> <li>Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures</li> <li>Carry trays, bus and reset tables with linen, china, glass and silver</li> <li>Ascertain guests satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved</li> <li>Follow cash and credit card procedures according to the guidelines of the accounting department</li> <li>Maintain a clean, neat and orderly restaurant throughout service</li> <li>Polish silver, refill salt, pepper and sugar, creamers, etc</li> <li>Ensure that work station is stocked with appropriate condiments at all times</li> <li>Report any guest comments regarding food and beverage to manager</li> <li>Conscientious handling and maintenance of operating equipment</li> <li>Learn and adhere to safety, sanitation and hygiene policies</li> <li>Maintain good working relationships with colleagues, and all other departments</li> <li>Maintain complete knowledge of all F&amp;B services, outlets and hotel services/features</li> <li>Perform opening/closing side duties as assigned and set all tables according to standards</li> <li>Report to manager any kinds of deviation from set standard and procedures</li> <li>Ensure that all service and storage areas are kept safe and clean</li> <li>Help minimize waste, neglect, breakages and mishandling of supplies and equipment</li> <li>Carry out light cleaning and maintenance of the outlet</li> <li>Assist other Food &amp; Beverage Outlets in their operations during peak hours if needed</li> </ul> <div>Qualifications</div> PERSONAL ATTRIBUTES <ul> <li>Average reading, writing and oral proficiency in the English language</li> <li>Must be well presented and professionally groomed at all times</li> <li>Able to account and handle cash effectively and efficiently</li> <li>Good communication and customer contact skills; good problem resolution skills</li> <li>Basic F&amp;B product knowledge</li> <li>Team player with strong interpersonal skills and attention to detail</li> </ul> QUALIFICATIONS <ul> <li>Secondary education</li> </ul> EXPERIENCE <ul> <li>Minimum 1-year food and beverage serving experience</li> <li>Previous public contact and/or cashiering experience</li> </ul>

Waiter

<div>Job Description</div> The Position To provide prompt and courteous F&amp;B service to the Hotel s guests. KEY ROLES &amp; RESPONSIBILITIES <ul> <li>Read daily events, to acknowledge any VIP s arrivals.</li> <li>Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked</li> <li>Present children's menus when appropriate, and describe specials and alternative cuisine</li> <li>Serve and clear food and beverage items in an unobtrusive and professional manner</li> <li>Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures</li> <li>Carry trays, bus and reset tables with linen, china, glass and silver</li> <li>Ascertain guests satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved</li> <li>Follow cash and credit card procedures according to the guidelines of the accounting department</li> <li>Maintain a clean, neat and orderly restaurant throughout service</li> <li>Polish silver, refill salt, pepper and sugar, creamers, etc</li> <li>Ensure that work station is stocked with appropriate condiments at all times</li> <li>Report any guest comments regarding food and beverage to manager</li> <li>Conscientious handling and maintenance of operating equipment</li> <li>Learn and adhere to safety, sanitation and hygiene policies</li> <li>Maintain good working relationships with colleagues, and all other departments</li> <li>Maintain complete knowledge of all F&amp;B services, outlets and hotel services/features</li> <li>Perform opening/closing side duties as assigned and set all tables according to standards</li> <li>Report to manager any kinds of deviation from set standard and procedures</li> <li>Ensure that all service and storage areas are kept safe and clean</li> <li>Help minimize waste, neglect, breakages and mishandling of supplies and equipment</li> <li>Carry out light cleaning and maintenance of the outlet</li> <li>Assist other Food &amp; Beverage Outlets in their operations during peak hours if needed</li> </ul> <div>Qualifications</div> PERSONAL ATTRIBUTES <ul> <li>Average reading, writing and oral proficiency in the English language</li> <li>Must be well presented and professionally groomed at all times</li> <li>Able to account and handle cash effectively and efficiently</li> <li>Good communication and customer contact skills; good problem resolution skills</li> <li>Basic F&amp;B product knowledge</li> <li>Team player with strong interpersonal skills and attention to detail</li> </ul> QUALIFICATIONS <ul> <li>Secondary education</li> </ul> EXPERIENCE <ul> <li>Minimum 1-year food and beverage serving experience</li> <li>Previous public contact and/or cashiering experience</li> </ul>

Waitress

<div>Job Description</div> The Position To provide prompt and courteous F&amp;B service to the Hotel s guests. KEY ROLES &amp; RESPONSIBILITIES <ul> <li>Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.</li> <li>Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries.</li> <li>Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.</li> <li>Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, caffe latte, and cappuccino.</li> <li>Generates revenues by attracting new customers; defining new and expanded services and products.</li> <li>Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.</li> <li>Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.</li> <li>Maintains safe and healthy work environment by following organization standards and sanitation regulations.</li> <li>Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.</li> <li>Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.</li> <li>Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs off of the floor</li> <li>Adhering to all food safety regulations and quality controls.</li> </ul> <div>Qualifications</div> PERSONAL ATTRIBUTES <ul> <li>Average reading, writing and oral proficiency in the English language</li> <li>Must be well presented and professionally groomed at all times</li> <li>Able to account and handle cash effectively and efficiently</li> <li>Good communication and customer contact skills; good problem resolution skills</li> <li>Basic F&amp;B product knowledge</li> <li>Team player with strong interpersonal skills and attention to detail</li> </ul> QUALIFICATIONS <ul> <li>Secondary education</li> </ul> EXPERIENCE <ul> <li>Minimum 2-years experience in fast paced coffee driven concept ( Coffee shop, Lobby Lounge)</li> <li>Previous public contact and/or cashiering experience</li> </ul>

Barista

<div>
 Job Description
 <ul>
 <li>Produce all necessary food for all food service operations as required and instructed by the Executive Pastry Chef.</li>
 <li>Maintaining quality and quantity control in all aspects, from portion control to freshness of the product presented.</li>
 <li>Previous experience working in a busy kitchen</li>
 <li>Reliable and hardworking.</li>
 <li>Team player with the ability to work under pressure.</li>
 <li>Has excellent communication skills, strong work ethic and a positive attitude.</li>
 <li>Be familiar with the other kitchen sections, promoting flexibility and productivity.</li>
 <li>Ensure all food produced is in line with kitchen recipes and standards. </li>
 </ul>
 Qualifications
 <ul>
 <li>Have passion for Pastry and willing to learn</li>
 <li>Ideally you would have a qualification in pastry/culinary</li>
 <li>Previous experience as a Pastry Commis Chef </li>
 </ul>
</div>

Commis Chef - Pastry

Job Description<ul>
 <li>Ensure forwarding and receiving of all information pertaining to Housekeeping</li>
 <li>Receive, record and distribute various reports via Opera Property Management System</li>
 <li>Receive, record and transmit guest requests accurately</li>
 <li>Input accurate room status into computer daily and investigate discrepancies</li>
 <li>Maintain and update administrative data</li>
 <li>Maintain key control and monitor lost property</li>
 <li>Maintain working area in a proper state of cleanliness</li>
 <li>Handle guest complaints, delegate immediately &amp; report to Head Housekeeper</li>
 <li>Comply with hotel s health, safety and hygiene policies</li>
 <li>Adhere to personnel grooming and hygiene standards</li>
 <li>Attend meetings and training sessions as required</li>
 <li>Has an awareness of all Housekeeping positions including their job functions</li>
 <li>Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry</li>
 <li>Ensures smooth handover of daily activities to next shift</li>
 <li>Maintaining Lost and Found records.</li>
 <li>Ensuring proper follow up with engg job orders and missing items</li>
 <li>Incharge of updating departmental notice boards</li>
</ul>
 br&gt;
 div&gt;Qualifications/div&gt; br&gt;
<ul>
 <li>Excellent reading, writing and oral proficiency in English</li>
 <li>Familiarity with Housekeeping/Butler duties</li>
 <li>Good communication and contact skills</li>
 <li>Must be well-presented and professionally groomed at all times</li>
 <li>Strong interpersonal skills and attention to detail</li>
</ul>

Order Taker - Housekeeping

The Position To provide prompt and courteous F&amp;B service to the Hotel s guests. KEY ROLES &amp; RESPONSIBILITIES <ul> <li>Update white board daily (AM).</li> <li>Prepare daily cashiering forms and operational forms.</li> <li>Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.</li> <li>Complete knowledge of menus and wine lists, and up-to-date information about specialities and menus.</li> <li>Regular check with culinary team for non-availability items.</li> <li>Answer all phone calls promptly and efficiently, using the correct greeting.</li> <li>Carry out correct order taking procedures with recommendations to the guest.</li> <li>Seize opportunity to up sell IRD food and beverage products.</li> <li>Carry out proper cashiering procedures as set by Sofitel standards.</li> <li>The ability to maintain a clean, neat and orderly order taker cabin throughout service.</li> <li>Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.</li> <li>Reporting of any guest comments to the superior, completing guest preference sheet.</li> <li>Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.</li> <li>Will write beverage storeroom requisition for approval by IRD Manager.</li> </ul>

In Room Dining Order Taker

The Animator is responsible for organizing, coordinating, and delivering engaging recreational and entertainment activities for hotel guests of all ages. This role is essential in creating a vibrant, enjoyable atmosphere that enhances the guest experience and encourages guest participation and satisfaction. Key Responsibilities: <ul> <li>Plan, organize, and execute daily entertainment programs and activities (e.g., games, sports, arts &amp; crafts, themed evenings, kids activities).</li> <li>Interact actively with guests, encouraging participation and ensuring everyone feels welcome and included.</li> <li>Host or support evening entertainment such as quizzes, karaoke, live shows, or themed parties.</li> <li>Monitor and ensure the safety of guests during all activities.</li> <li>Work closely with other departments (e.g., F&amp;B, Front Office) to coordinate events and enhance guest satisfaction.</li> <li>Maintain activity equipment and areas in clean and working condition.</li> <li>Adapt activities to suit guest demographics and seasonal demand.</li> <li>Handle guest feedback and resolve minor issues during activities.</li> <li>Represent the hotel s values with a friendly and energetic attitude.</li> </ul>

Animator

Join SOFITEL and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.