Urwah Admin

Sofitel

<div>Company Description 
Sofitel Al Hamra Beach Resort 
Job Description 
<ul><li>
To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.</li><li>
To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.</li><li>
To ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To report any guest comment or complaint.</li><li>
To set-up inventory and monitor supplies and other commodities upon guest requests.</li><li>
To be aware of and to follow emergency and security procedures.</li><li>
To fulfill administrative tasks, front office coordination and filing.</li><li>
To respect key handling procedures.</li><li>
To read and update logbooks.</li><li>
To carry out special projects according to given assignments.</li><li>
To coordinate with all departments as per guests and operational needs.</li><li>
To inform concerned division or department heads whenever a matter is delayed or not solved.</li><li>
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.</li><li>
To carry out any other reasonable duties as assigned by the Front Office Manager</li></ul></div>

Royal Service Agent - Telephone Operator

<div>Company Description 
Sofitel Al Hamra Beach Resort 
Job Description 
<ul><li>
In charge of tidying and cleaning bedrooms, bathrooms and common areas every day, in line with applicable hotel standards and procedures and the rules of safety and hygiene.</li><li>
To keep all equipment clean, tidy and well maintained as per the Housekeeping Operations Manual, including proper and secure storage.</li><li>
Maintains a thorough knowledge of the hotel, public areas, rest rooms and surrounds layout.</li><li>
To have a complete understanding of the different cleaning products and their use.</li><li>
To report any damaged or missing items in rooms to the Housekeeping Supervisor for action and follow up.</li><li>
To keep all keys signed out in a secure manner and return them at the end of the shift to the Housekeeping Office.</li><li>
To hand over to the Supervisor /Asst. Manager Housekeeping all Lost and Found Items with full and detailed information.</li><li>
To attend to guests requests courteously and promptly in the course of duty.</li><li>
To ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To escort the guests rather than pointing out directions.</li><li>
To respect the privacy of the guests (for example, by respecting the &quot;Do not disturb&quot; sign) and the confidentiality of information.</li><li>
Takes guests&rsquo; behavior patterns into consideration and inform Supervisor/Asst Manager Housekeeping.</li><li>
To report any guest comment or complaint.</li><li>
Ensures that guest documentation in the rooms is complete and up-to-date.</li><li>
To attend a daily line up briefing with the Housekeeping team.</li><li>
Sorts and counts dirty linen items before sending to laundry</li><li>
Sorts waste.</li><li>
Handles hotel equipment, complimentary welcome gifts and room linen with due care.</li><li>
Is responsible for cleaning and restocking the trolley every day.</li><li>
Keeps the trolley and store room impeccably tidy.</li><li>
Ensures that the corridors are kept clean and free of obstacles</li><li>
Applies the hotel's security regulations</li><li>
Contributes the hotel's commitments to the &quot;Environment Charter&quot; (saving energy, recycling, sorting waste etc).</li></ul></div>

Room Attendant

<div>Company Description 
Sofitel Al Hamra Beach Resort 
Job Description 
<ul><li>
To oversee the Recreation operations, including the Pool and Beach operations, and all guest areas and to personally supervise the above ensuring that the hotel standards and procedures are fully known and followed.</li><li>
To ensure appropriate stock level for the smooth run of the Recreation operations and to prepare requisitions accordingly.</li><li>
To ensure a proper coverage and supervision of the Recreation facilities at all times.</li><li>
To be present in the pool and beach areas during busy periods to welcome and socialize with guests.</li><li>
To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.</li><li>
To ensure that the privacy of the guests and the confidentiality of the information is respected.</li><li>
To act as a representative of the Management when dealing with guest complaints or if a member of the Recreation team is facing difficulties that she/ he cannot solve on her/ his own.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To call the Spa &amp; Recreation Manager for advice in serious cases or if an approval is required.</li></ul><ul><li>
To be fully aware of and to report all guest comments or complaints.</li><li>
To ensure that all Recreation Heartists are fully trained on all aspects of operations specifically on safety standards and procedures.</li><li>
To ensure that all Recreation facilities are thoroughly cleaned, properly set-up and available for use at any given time.</li><li>
To implement and follow up the &ldquo;Focus&rdquo; and other financial and audit procedures.</li><li>
To be aware of all VIPs visiting or staying in the hotel.</li><li>
To ensure the proper use of all the recreational equipment and hotel management system and to have a perfect knowledge of the set ups.</li><li>
To assign duties and responsibilities to subordinates and to assist them in their duties.</li></ul></div>

Recreation Supervisor

<div>Company Description 
Sofitel Al Hamra Beach Resort 
Job Description 
<ul><li>
In charge of tidying and cleaning the pool, beach and common areas every day, in line with applicable hotel standards and procedures and the rules of safety and hygiene.</li><li>
To keep all equipment clean, tidy and well maintained including proper and secure storage.</li><li>
To have a complete understanding of the different cleaning products and their use.</li><li>
To report any damaged or missing items in rooms to the Recreation Supervisor and Assistant Manager for action and follow up.</li><li>
To hand over all Lost and Found Items with full detailed information to the Recreation Supervisor and Housekeeping in line with the hotel policy.</li><li>
To attend to guests requests courteously and promptly in the course of duty.</li><li>
To ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To escort the guests rather than pointing out directions.</li><li>
To respect the privacy of the guests using the pool and beach facilities and the confidentiality of information.</li><li>
To report any guest comment or complaint.</li><li>
Ensures that guest amenities in the pool and beach areas are complete and up to standards.</li><li>
Sorts and counts dirty linen items before sending to laundry</li><li>
Sorts waste.</li><li>
Handles hotel equipment and supplies with due care.</li><li>
Responsible for the set-up and cleanliness of the pool and beach loungers.</li><li>
Is responsible for cleaning and restocking the guest lockers every day.</li><li>
Ensures that the corridors are kept clean and free of obstacles</li><li>
Contributes the hotel's commitments to the &quot;Environment Charter&quot; (saving energy, recycling, sorting waste etc).</li><li>
To be entirely flexible and adapt to rotate within the different sections of the Spa &amp; Recreation Department.</li><li>
To carry out any other reasonable duties as assigned by the Recreation Supervisor and the Assistant Manager.</li></ul></div>

Pool & Beach Attendant

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Sofitel Bahrain is inviting enthusiastic, motivated individuals to join our People &amp; Culture Team as a Trainee. This is your opportunity to gain hands-on experience in a dynamic 5-star environment where French elegance meets Bahraini warmth.
What You'll Be Doing:<ul><li>
Assist with onboarding, orientation, and staff engagement programs</li><li>
Support recruitment efforts, including screening CVs and scheduling interviews</li><li>
Help maintain HR records, systems, and internal communications</li><li>
Contribute to employee wellness and recognition initiatives</li><li>
Assist in organizing events, trainings, and team-building activities</li><li>
Be a daily support for team members &ndash; our Heartists&ndash; across departments</li></ul> 
Qualifications<ul><li> 
Final year student or recent graduate in Human Resources, Hospitality, or Business Administration</li><li>
Strong interpersonal and communication skills in English (Arabic or French is a plus!)</li><li>
A proactive, positive attitude and high level of confidentiality</li><li>
Eagerness to learn, adapt, and support a diverse team</li><li>
Proficiency in Microsoft Office (Word, Excel, PowerPoint)</li></ul> 
Additional Information 
Your Team &amp; Working Enviroment: 
Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is 5 star Luxury Hotel with 262 Luxury Rooms &amp; Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant &amp; 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

People & Culture Trainee

<div>Company Description 
Sofitel Al Hamra Beach Resort 
Job Description 
<ul><li>
To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.</li><li>
To ensure that the Room Service section is managed efficiently according to the established guidelines.</li><li>
To assign responsibilities to subordinates and to check their performance periodically.</li><li>
 To be on the floor at all times.</li><li>
 To assist in the operations during busy periods.</li><li>
 To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the room service is adequately equipped.</li><li>
 To assist in conducting monthly inventory checks on all operating equipment and supplies.</li><li>
 To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies</li><li>
 To attend Daily Operations Meeting in the absence of the Outlet Manager - Room Service.</li></ul><ul><li>
 To ensure that the room service is kept clean and organized, both at the front as well as the back of house.</li><li>
 To liaise and ensure that cleaning schedules are strictly adhered to.</li><li>
 To conduct daily pre&#8209;shift briefings to Heartists on preparation, service and menu.</li><li>
 To liaise with the Kitchen and Beverage department on daily operation and quality.</li><li>
 To handle all guest complaints, requests and enquiries on food, beverage and service.</li><li>
 To establish a rapport with guests maintaining good customer relationship.</li><li>
 To ensure that the room service cashiering procedures are strictly adhered to.</li><li>
 To assist in the revision and updating of the room service Departmental Operations Manual on an as needed basis.</li><li>
 To maintain the Room Service daily Log Book.</li><li>
 To assist in planning the room service weekly roster and work schedules to ensure that the room service is adequately manned to handle the level of business.</li><li>
 To maintain the room service bulletin board.</li><li>
 To submit all guest/Heartist incident reports.</li><li>
 To report &quot;lost and found&quot; items.</li><li>
 To issue repair and maintenance job orders to ensure the proper maintenance of the room service.</li><li>
 To maintain a good rapport and working relationship with Heartists in the room service and all other departments.</li><li>
 To undertake any reasonable tasks as assigned by the Food and Beverage Department.</li><li>
 To assist in the training of Heartists ensuring that they have the necessary skills</li><li>
 To perform their duties with the maximum efficiency and in the most productive manner.</li><li>
 To conduct and/or contribute to regular departmental Communications Meetings.</li><li>
 To attend training and meetings as and when required.</li><li>
 To ensure rosters are posted and timesheets submitted on time.</li><li>
 Terms and conditions of employment, local legislation, and company/hotel policies and procedures.</li><li>
 To conduct Heartist yearly performance appraisal.</li><li>
 To identify and develop young talents within the organization for future potential growth within the group</li><li>
 To carry out monthly, quarterly, bi&#8209;yearly, yearly inventory of operating equipment.</li><li>
To be entirely flexible and adapt to rotate within the different outlets of the Food and Beverage Department.</li><li>
To carry out any other reasonable duties as assigned by the Room service Outlet Manager.</li></ul></div>

Outlet Supervisor - IRD

<div>Company Description 
Sofitel Al Hamra Beach Resort 
Job Description 
<ul><li>
To attend all laundry and dry-cleaning operations, following the hotel standards and procedures.</li><li>
To follow the linen and uniforms laundry flows and to respect the established cycles and instructions.</li><li>
To have a full knowledge of all the textiles and their proper care.</li><li>
To use all the machines and equipment with proper knowledge, care and maintenance.</li><li>
To handle and store chemicals with proper care, and to use correct formulas, following all healthy and safety regulations.</li><li>
To immediately report to superior any damage or malfunctioning in the laundry equipment or operations, including linen and uniforms status.</li><li>
To maintain the cleanliness and orderliness of the working area and stores.</li><li>
To ensure proper handling of lost and found items.</li><li>
To participate in monthly inventories.</li><li>
To follow up daily check lists.</li><li>
To respect the telephone etiquette as per Sofitel standards.</li><li>
To report any guest comment or complaint.</li><li>
To respect schedules, terms and deadlines as agreed with the Management.</li><li>
To read and complete the laundry Logbooks and reports.</li><li>
To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.</li><li>
To carry out any other reasonable duties as assigned by the Laundry Supervisor and Assistant Laundry Manager.</li></ul></div>

Laundry Attendant

Join Sofitel and explore 24   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.