Urwah Admin

Sofitel

Ensures the highest level of service is delivered to Sofitel guests while adhering to service standards to achieve service excellence.Responsible for employee satisfaction within the department, cost control procedures, and revenue management.Ensures monthly forecasted food and beverage revenue targets are achieved.Participates in and assists with the formulation of the Annual Operating Budget, determining outlet projected revenues and expenses, operating equipment, and FF&amp;E requirements in line with the Annual Business Plan.Manages team responsibilities, as well as their performance and growth.Assists with the day-to-day operation of the outlets and banquets when necessary.Plans the weekly roster and work schedules for the outlets.Liaises with the Kitchen and Beverage departments on daily operations and quality.Manages guest complaints, requests, and inquiries.Supports the Director of Food and Beverage with market trend analysis, sales plans, promotional activities, and provides recommendations for advertising campaigns. Assists in creating advertising briefs and meetings.Plans and organizes festive food promotions within the outlets and prepares P&amp;L statements for promotional nights and events.Ensures the outlets are clean and organized, both front-of-house and heart-of-house.Implements guidelines, policies, and procedures for operating departments according to Sofitel Guidelines &amp; Standards.Must apply the Sofitel Food &amp; Beverage rituals.Develops departmental trainers and assigns training responsibilities.Conducts appraisals and identifies and develops young talent within the organization for potential growth in the service or within the group.SKILLS<ul><li>Strong understanding / experience of Hotel Operations in a multi-cultural environment.</li><li>High level of drive for results; adaptable and flexible with the ability to build relationships.</li><li>Strong planning and organizing skills with great attention to details.</li><li>Excellent guest relations, problem solving and time management skills.</li><li>Excellent written and verbal communication in English.</li><li>Working knowledge of Micros.</li></ul>ExperienceAt least five years experience in related field preferred. Hotel restaurant management experience preferred.Experience with supervision of employees required.Hospitality experience preferred.

General Manager - Laguna Beach Taverna & Lounge

Company DescriptionSofitel Dubai DowntownFrench luxury and local cuisine in the world's most exciting cityLocated in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk, Sofitel Dubai Downtown is an idyllic oasis that blends urban sophistication with refined luxury, features air-conditioned rooms and free private parking. The rooms come with a flat-screen TV with satellite channels. Certain rooms include a sitting area where you can relax. Every room is equipped with a private bathroom.Sofitel Dubai Downtown is a luxury 5-star Dubai hotel combines French elegance and contemporary sophistication. It's 31 floors of artfully designed rooms and suites in addition to, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline and Arabian Gulf."Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionSetting up banquet rooms according to event specificationsServing and clearing food and beverages during eventsEnsuring the quality and presentation of food and beveragesProviding exceptional customer service to guestsAssisting with event coordination and logisticsAssisting with room set-up and breakdown before and after eventsQualificationsExperience in the banquet operations.Ability to focus attention on guest needs, remaining calm and courteous at all timesStrong interpersonal and problem solving abilitiesAbility to work well under pressure in a fast paced environment

Waiter - Banquet

<div>Company Description 
Sofitel Al Hamra Beach Resort 
Job Description 
<ul><li>
Stock linen items in showers, wet areas, vanities and storerooms</li><li>
Collect all soiled linen from baskets and floors</li><li>
Deliver linen to laundry keeping a count of linen dropped and collected</li><li>
Maintain cleanliness of basins, lockers, showers and wet areas</li><li>
Ensure locker room lighting and music levels are correctly set and maintained</li><li>
Provide guests with a tour of changing room and facilities</li><li>
Offer fresh towels to changing room guests</li><li>
Maintain and replenish complimentary snacks and beverages</li><li>
Accommodate guest preferences and/or locker changes</li><li>
Prepare lockers with amenities and supplies for arriving guests</li><li>
Ensure guest safety in wet areas by removing standing water and reporting anything unsafe or hazardous</li><li>
Maintain locker room, prep and treatment room cleanliness at all times, practice a &lsquo;clean as you go&rsquo; approach to the work areas</li><li>
Monitor and maintain Hammam room temperatures and cleanliness, report all maintenance issues to engineering</li><li>
Escort all guests to changing rooms, therapist/receptionist, retail/tea area or to next appointment</li><li>
Receive and store all professional and retail products</li><li>
Practice portion control as determined by the product houses and Spa Manager</li></ul></div>

Spa Attendant

<div>Company Description 
Sofitel Istanbul, a distinguished name in the luxury hotel industry, prides itself on delivering exceptional experiences that blend local culture with French art de vivre. Our commitment to excellence and innovation sets us apart, creating memorable stays for our esteemed guests. We are seeking a highly skilled and dynamic Marketing &amp; Digital Manager to join our team and contribute to our continued success. 
Job Description 
Reporting to the Director of Sales &amp; Marketing, the Marketing &amp; Digital Manager will be responsible for developing and implementing strategic marketing and digital initiatives to drive brand awareness, enhance guest engagement, and achieve revenue goals. This role requires a blend of creativity, analytical thinking, and digital expertise to effectively promote Sofitel Istanbul Taksim across various platforms. 
Qualifications<ul><li> 
Must have &quot;Hotel Marketing&quot; experience</li><li>Bachelor's degree in Marketing, Business, Communications, or a related field.</li><li>Minimum of 5 years of experience in marketing, with a focus on digital marketing.</li><li>Proven track record of developing and implementing successful marketing strategies.</li><li>Strong understanding of digital marketing channels, tools, and best practices.</li><li>Excellent written and verbal communication skills in Turkish and English.</li><li>Proficiency in using marketing software and analytics tools (e.g., Google Analytics, HubSpot, Hootsuite).</li><li>Creative thinker with strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Experience in the hospitality industry is preferred but not required.</li></ul> 
Additional Information<ul><li> 
Build Marketing &amp; Digital yearly plan and budget covering all marketing channels, digital levers, and brand momentum</li><li>Plan and execute all digital marketing activities including but not limited to SEO, SEA, email marketing, social media, display, metasearch, OTA advertising</li><li>Create and manage engaging content for digital platforms to drive traffic and increase online visibility.</li><li>Monitor and analyze market trends, competitor activities, and guest feedback to identify opportunities for improvement and innovation.</li><li>Collaborate with the sales and events teams to create targeted campaigns that attract and retain guests.</li><li>Manage relationships with external vendors and agencies to ensure the delivery of high-quality marketing materials and services.</li><li>Track and report on the performance of marketing campaigns, providing insights and recommendations for optimization.</li><li>Ensure brand consistency and adherence to corporate guidelines across all marketing channels.</li><li>Stay updated with the latest industry trends and technologies to keep the hotel&rsquo;s marketing strategies current and effective.</li></ul></div>

Marketing & Digital Manager

<div>Company Description 
Sofitel Al Hamra Beach Resort 
Job Description 
<ul><li>
To be an Heartist of the Front Office and of the hotel, in and outside the work place.</li><li>
To always keep the working area clean and well maintained.</li><li>
To properly use the telephone etiquette as per Sofitel standards.</li><li>
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li><li>
To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.</li><li>
To personally greet and escort the guests rather than pointing out directions.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To call the supervisor or manager for advice in serious cases or if an approval is required.</li><li>
To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.</li><li>
To be aware of and to report all guest comments or complaints.</li><li>
To be aware of all VIPs visiting or staying in the hotel.</li><li>
To do a proper cashier closer and to ensure a complete handover between the shifts.</li><li>
To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.</li><li>
To strictly respect the room keys and section keys handover procedures.</li><li>
To daily follow the checklists.</li><li>
To daily read the F/O logbook, to update it and to sign it.</li><li>
To be aware of all hotel facilities operating timing and to promote the internal activities and events.</li><li>
To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.</li><li>
To be updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.</li><li>
To promote the Accor loyalty programs.</li><li>
To maintain an atmosphere of high morale and a happy working relationship among the team.</li><li>
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.</li><li>
To carry out any other reasonable duties as assigned by the Front Office Supervisor and the Assistant Front Office Manager.</li></ul></div>

Guest Service Officer - Front Office

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Reception Agent 
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. 
What is in it for you: 
In 3-4 bullet points, showcase the benefits and perks of working at the property 
Employee benefit card offering discounted rates at Accor worldwide 
Learning programs through our Academies 
Opportunity to develop your talent and grow within your property and across the world! 
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 
What you will be doing: 
Greet, check-in, respond to requests and settle accounts while providing exceptional service 
Take initiative to add a personalized experience 
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling 
Qualifications 
Your experience and skills include: 
Service focused personality is essential 
Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Fluency in English 
additional languages are a plus 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Service Agent

<div>Company Description 
Sofitel Al Hamra Beach Resort 
Job Description 
<ul><li>
To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.</li><li>
To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements.</li><li>
To personally welcome guests and escort them to their rooms, outlets or other public areas as requested.</li><li>
To offer welcome drinks and towels to check-in guests at the reception.</li><li>
To present the outlets and describe the hotel services to the guest and to promote the internal activities and events.</li><li>
To ensure uncompromising levels of cleanliness and maintenance through own responsibility.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly.</li><li>
To use the proper telephone etiquette as per Sofitel standards.</li><li>
To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships.</li><li>
To ensure that the privacy of the guests and the confidentiality of the information is respected.</li><li>
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.</li><li>
To call the Guest Experience Manager or Front Office Manager for advice in serious cases or if an approval is required.</li><li>
To be fully aware of and to report all guest comments or complaints.</li><li>
To do a proper filing and handover between the shifts.</li><li>
To be aware of all VIPs visiting or staying in the hotel.</li><li>
To properly use all the equipment and PMS.</li><li>
To daily read the logbook and to sign it and update the activity reports.</li><li>
To be updated with all the happenings in the hotel and with the latest administrative, organizational, operational or other changes and news.</li><li>
To attend a daily line up briefing with the guest relation team to recapitulate tasks and activity.</li><li>
To promote the Accor loyalty programs.</li><li>
To maintain an atmosphere of high morale and a happy working relationship among the team.</li><li>
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.</li><li>
To carry out any other reasonable duties as assigned by the Guest Experience Manager and the Front Office Manager.</li></ul></div>

Guest Relations Ambassador

Join Sofitel and explore 27   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.