Urwah Admin

Sofitel

<div>Job Description 
Main Duties:
Reporting &amp; Analysis<ul><li>
Prepare and distribute daily, weekly, monthly, and ad hoc revenue performance reports.</li><li>
Analyze business trends, identify opportunities and risks, and provide actionable recommendations.</li><li>
Support forecasting activities using RMS Tools, CoStar, BI &amp; Revenue Analytics Tools like Demand 360, Rate Shopper</li></ul>
Revenue Optimization<ul><li>
Support and execute pricing, inventory, and market segment strategies to maximize revenue.</li><li>
Analyze demand, competitor positioning, and channel performance to optimize rates.</li><li>
Manage group quotations and revenue planning activities in the absence of the Director of Revenue.</li></ul>
Reservation Operations<ul><li>
Review daily reservation, cancellation, prepaid, and no-show reports to ensure booking accuracy.</li><li>
Conduct audits on prepaid bookings and no-show procedures to protect revenue.</li><li>
Support Opera PMS configuration and maintain close coordination with the Reservations team.</li></ul>
E-Commerce &amp; Distribution<ul><li>
Manage hotel website and OTA platforms to maximize revenue, visibility, and direct bookings.</li><li>
Ensure rate parity, content accuracy, and timely updates across all distribution channels.</li><li>
Develop, implement, and evaluate digital promotions, social media campaigns, and OTA partnerships to drive revenue growth in collaboration with Marketing Team.</li></ul>
Online Distribution Reporting &amp; Performance<ul><li>
Prepare and present monthly online distribution performance reports.</li><li>
Analyze direct and indirect channel performance, conversion, and revenue contribution.</li><li>
Recommend and implement improvements to enhance channel profitability and distribution effectiveness.</li></ul>
Training and Human Resources
<ul><li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul>
Miscellaneous<ul><li>
All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All ambassadors may be assigned to other duties in the hotel as and when required by business levels.</li></ul>
GENERAL DUTIES:
Health and Safety
<ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.</li></ul>
Confidentiality
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
To be fully conversant with:<ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul> 

Qualifications 
<ul><li>
Able to work in a highspeed environment</li><li>
Multi-tasker</li><li>
Positive attitude</li><li>
Team player</li></ul></div>

Revenue Executive

Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is looking for a skilled and versatile Accommodation Handyman - Technician to maintain our Heartist accommodation to the highest standards. If you have hands-on experience in building maintenance and enjoy working in a dynamic hospitality environment, we invite you to join our team.Key Responsibilities:<ul><li>Carry out preventive and corrective maintenance in Heartist accommodation.</li><li>Perform repairs related to air conditioning (AC), electrical systems, plumbing, carpentry, painting, and general building maintenance.</li><li>Inspect accommodation facilities regularly to identify and resolve maintenance issues.</li><li>Troubleshoot and repair faults efficiently while ensuring minimal disruption.</li><li>Respond promptly to maintenance requests and emergency repairs.</li><li>Ensure all maintenance work complies with health, safety, and company standards.</li><li>Maintain tools, equipment, and accurate maintenance records.</li></ul>Qualifications<ul><li>Minimum 2 years of experience in building maintenance, preferably in hotels, staff accommodation, or residential facilities.</li><li>Good working knowledge of air conditioning (AC) systems, electrical works, and plumbing.</li><li>Experience in general handyman tasks such as carpentry, painting, and minor repairs.</li><li>Ability to work independently and prioritize maintenance requests effectively.</li><li>Basic English communication skills.</li><li>A positive attitude, strong problem-solving skills, and a commitment to quality.</li></ul>Additional InformationYour Team &amp; Working Enviroment:Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is a 5-star luxury resort featuring 262 elegantly appointed rooms and suites, plus 4 water villas, which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Mill&eacute;sime Rooms, and 186 Superior and Luxury Rooms. The resort boasts 6 distinctive restaurants and 3 bars/lounges, including the signature Yamaz Greek restaurant, Fiamma Italian, and Maison Sushi. Its premier event and corporate facilities comprise the magnificent Al Nakheel Grand Ballroom (divisible into 3 sections), Al Nasreya Hall, 5 dedicated meeting rooms, and the exclusive, private Sofi Island for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned Thalassa Sea &amp; Spa, reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries.Our commitment to Diversity &amp; Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Work Location: In person

Accommodation Handyman - Technician

<div>
 
 Company Description
 
 
 
 
 "Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Prepare and present high-quality cold kitchen dishes, including salads, appetizers, cold platters, and buffet items.
 </li>
 <li>
 Ensure all food is prepared in accordance with hotel recipes, quality standards, and presentation guidelines.
 </li>
 <li>
 Maintain cleanliness, hygiene, and food safety standards in compliance with HACCP requirements.
 </li>
 <li>
 Monitor stock levels and assist with inventory control and ordering.
 </li>
 <li>
 Minimize food waste while maintaining portion control.
 </li>
 <li>
 Support the Sous Chef and Executive Chef in daily kitchen operations.
 </li>
 <li>
 Train and guide Commis Chefs and junior team members when required.
 </li>
 <li>
 Ensure all equipment is used safely and maintained in good working condition.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience as a Chef de Partie or strong Demi Chef de Partie experience in a luxury hotel or fine dining environment.
 </li>
 <li>
 Solid knowledge of cold kitchen preparation and presentation.
 </li>
 <li>
 Good understanding of HACCP and food safety standards.
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment.
 </li>
 <li>
 Strong teamwork and communication skills.
 </li>
 <li>
 Passion for culinary excellence and attention to detail.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team &amp; Working Enviroment:
 
 
 Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa
 
 is a 5-star luxury resort featuring
 
 262 elegantly appointed rooms and suites, plus 4 water villas
 
 , which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Mill&eacute;sime Rooms, and 186 Superior and Luxury Rooms. The resort boasts
 
 6 distinctive restaurants and 3 bars/lounges
 
 , including the signature
 
 Yamaz
 
 Greek restaurant,
 
 Fiamma
 
 Italian, and
 
 Maison Sushi
 
 . Its premier event and corporate facilities comprise the magnificent
 
 Al Nakheel Grand Ballroom
 
 (divisible into 3 sections),
 
 Al Nasreya Hall
 
 ,
 
 5 dedicated meeting rooms
 
 , and the exclusive, private
 
 Sofi Island
 
 for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned
 
 Thalassa Sea &amp; Spa,
 
 reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Chef de Partie - Cold Kitchen

<div>
 
 Company Description
 
 
 
 
 "Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 
 Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa
 
 is looking for a professional and guest-focused
 
 Receptionist
 
 to join our Front Office team.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Welcome guests with warmth and professionalism, ensuring a memorable arrival and departure experience.
 </li>
 <li>
 Handle check-in, check-out, room reservations, and guest inquiries efficiently.
 </li>
 <li>
 Process payments and maintain accurate guest records.
 </li>
 <li>
 Respond promptly to guest requests and coordinate with other departments to ensure exceptional service.
 </li>
 <li>
 Handle telephone calls, emails, and guest correspondence professionally.
 </li>
 <li>
 Maintain Front Office standards in line with Sofitel and Accor brand expectations.
 </li>
 <li>
 Ensure confidentiality of guest information and compliance with hotel procedures.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience as a Receptionist or Front Office Agent in a hotel environment.
 </li>
 <li>
 Knowledge and hands-on experience with Opera Cloud is mandatory.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong customer service orientation with a passion for hospitality.
 </li>
 <li>
 Ability to multitask and work efficiently in a fast-paced environment.
 </li>
 <li>
 Good command of written and spoken English. Additional languages are an advantage.
 </li>
 <li>
 Flexibility to work shifts, including weekends and public holidays.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team &amp; Working Enviroment:
 
 
 Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa
 
 is a 5-star luxury resort featuring
 
 262 elegantly appointed rooms and suites, plus 4 water villas
 
 , which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Mill&eacute;sime Rooms, and 186 Superior and Luxury Rooms. The resort boasts
 
 6 distinctive restaurants and 3 bars/lounges
 
 , including the signature
 
 Yamaz
 
 Greek restaurant,
 
 Fiamma
 
 Italian, and
 
 Maison Sushi
 
 . Its premier event and corporate facilities comprise the magnificent
 
 Al Nakheel Grand Ballroom
 
 (divisible into 3 sections),
 
 Al Nasreya Hall
 
 ,
 
 5 dedicated meeting rooms
 
 , and the exclusive, private
 
 Sofi Island
 
 for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned
 
 Thalassa Sea &amp; Spa,
 
 reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Receptionist

<div>Company Description 
Sofitel Al Hamra Beach Resort 
Job Description 
We are seeking an exceptional Butler to join our luxury hospitality team in Ras Al-Khaimah, United Arab Emirates. In this prestigious role, you will serve as a dedicated ambassador for our guests, delivering personalized, uncompromising service that anticipates needs and exceeds expectations. You will be the cornerstone of our guest experience, managing all aspects of in-room service with meticulous attention to detail, warmth, and professionalism.<ul><li>
Serve as a hotel ambassador, providing personalized service to all guests while maintaining the highest standards of hospitality and adhering to all hotel procedures and local regulations</li><li>
Greet and welcome guests upon arrival with genuine warmth, offering refreshments and assistance with luggage, unpacking, and room orientation</li><li>
Manage all guest requests with efficiency and care, including laundry services, housekeeping coordination, room maintenance, and concierge services such as restaurant reservations and travel arrangements</li><li>
Maintain impeccable room standards through daily inspections and personalized upkeep, ensuring every detail reflects our commitment to excellence</li><li>
Anticipate guest needs and preferences by maintaining detailed guest profiles, recognizing VIP guests, and proactively offering services before being asked</li><li>
Coordinate seamlessly with multiple departments including housekeeping, food and beverage, front office, and guest services to ensure smooth operations and guest satisfaction</li><li>
Handle guest complaints and concerns with professionalism, empathy, and decisiveness, resolving issues promptly while maintaining detailed records</li><li>
Perform food and beverage service duties, including meal preparation, room service delivery, and beverage service in accordance with luxury hospitality standards</li><li>
Provide concierge assistance with Internet connectivity, technical support, and information about hotel facilities and local attractions</li><li>
Maintain strict confidentiality regarding guest information, preferences, and personal matters at all times</li><li>
Ensure compliance with all health, safety, fire, and security procedures, reporting hazards immediately and maintaining a safe environment for guests and staff</li><li>
Attend daily briefings and shift handovers, maintaining updated logbooks and communicating guest feedback and opportunities to supervisors</li><li>
Represent the hotel with professionalism and integrity, maintaining impeccable personal appearance and adhering to uniform standards</li><li>
Collaborate effectively with colleagues across all departments, fostering a supportive and inclusive work environment</li><li>
Remain flexible and responsive to changing guest needs and business demands, extending duties as required to deliver exceptional service</li></ul> 

Qualifications 
**Required Skills &amp; Competencies:**<ul><li>
Exceptional communication and interpersonal skills with fluency in English</li><li>
Advanced guest service expertise with proven ability to deliver luxury hospitality</li><li>
Proficiency with hotel management systems (PMS) and basic computer applications</li><li>
Strong organizational and time management abilities with meticulous attention to detail</li><li>
Conflict resolution and complaint management skills with a customer-focused approach</li><li>
Knowledge of food and beverage handling, service standards, and dining etiquette</li><li>
Ability to work collaboratively with diverse teams across multiple departments</li><li>
Physical stamina and ability to stand, walk, and perform manual tasks throughout shifts</li><li>
Discretion, trustworthiness, and commitment to confidentiality</li><li>
Flexibility to work varied shifts, including evenings, weekends, and holidays</li></ul>
**Preferred Skills &amp; Competencies:**<ul><li>
Multilingual abilities (Arabic, French, or other languages preferred)</li><li>
Experience with concierge and travel arrangement services</li><li>
Knowledge of luxury brand standards and &quot;keys to luxury&quot; service principles</li><li>
Familiarity with VIP guest management and personalized service protocols</li><li>
Experience with laundry and housekeeping coordination</li></ul>
**Required Experience:**<ul><li>
Minimum 2-3 years of professional butler or luxury hospitality service experience</li><li>
Proven experience in upscale hotel, resort, or private service environments</li><li>
Demonstrated experience managing VIP and high-profile guests</li><li>
Track record of delivering personalized, anticipatory guest service</li></ul>
**Preferred Experience:**<ul><li>
Experience in international hospitality settings with diverse guest populations</li><li>
Background in fine dining or premium food and beverage service</li><li>
Previous experience working in the Middle East or UAE hospitality sector</li></ul>
**Education &amp; Certifications:**<ul><li>
High school diploma or equivalent (minimum requirement)</li><li>
Hospitality or butler service training certification (preferred)</li><li>
First aid and CPR certification (preferred)</li><li>
Food safety and hygiene certification (preferred)</li></ul>
**Domain Expertise:**<ul><li>
Deep understanding of luxury hospitality service standards and etiquette</li><li>
Knowledge of guest anticipation, personalization, and relationship building</li><li>
Familiarity with health, safety, fire, and security procedures in hospitality settings</li><li>
Cultural sensitivity and ability to work inclusively with guests from diverse backgrounds</li><li>
Understanding of professional appearance standards and grooming expectations in luxury service</li></ul>
**Additional Requirements:**<ul><li>
Valid work visa eligibility for the United Arab Emirates</li><li>
Ability to pass background checks and security clearance</li><li>
Commitment to continuous learning and professional development</li><li>
Willingness to embrace the hotel's service philosophy and brand values</li></ul></div>

Butler

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Job Description
What you will be doing:<ul><li>
Oversee the daily operations, ensuring exceptional service and guest satisfaction.</li><li>
Manage and train restaurant staff, fostering a positive and efficient work environment.</li><li>
Develop and implement innovative strategies to enhance the dining experience and increase revenue.</li><li>
Curate and maintain an extensive wine list, providing expert recommendations to guests.</li><li>
Ensure compliance with health and safety regulations and uphold the highest standards of cleanliness and presentation.</li><li>
Collaborate with the culinary team to create and update the menu, reflecting seasonal ingredients and trends.</li><li>
Monitor inventory levels and oversee purchasing to ensure the restaurant is well-stocked.</li><li>
Handle guest feedback and resolve any issues to maintain a high level of service.</li><li>
Other duties as assigned</li></ul> 

Qualifications 
Your experience and skills include: 
<ul><li>
Proven experience as an Assistant Restaurant Manager, preferably in a fine dining or upscale restaurant environment.</li><li>
Exceptional leadership skills with a passion for hospitality and guest service.</li><li>
Strong communication and interpersonal skills, with the ability to engage with guests and staff.</li><li>
Knowledge of Greek cuisine and culture is a plus.</li><li>
Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.</li><li>
Flexibility to work evenings, weekends, and holidays as required.</li></ul> 

Additional Information 
Your Team &amp; Working Enviroment:Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is a 5-star luxury resort featuring 262 elegantly appointed rooms and suites, plus 4 water villas, which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Mill&eacute;sime Rooms, and 186 Superior and Luxury Rooms. The resort boasts 6 distinctive restaurants and 3 bars/lounges, including the signature Yamaz Greek restaurant, Fiamma Italian, and Maison Sushi. Its premier event and corporate facilities comprise the magnificent Al Nakheel Grand Ballroom (divisible into 3 sections), Al Nasreya Hall, 5 dedicated meeting rooms, and the exclusive, private Sofi Island for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned Thalassa Sea &amp; Spa, reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries.
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Assistant Restaurant Manager - Greek / Mediterranean Restaurant

Join Sofitel and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.