Urwah Admin

Sofitel

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
At Sofitel Shahd Al Madinah our Guests experience a profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
Job Description
We are seeking a highly skilled and motivated Rooms division Trainer to join our team in Sofitel Madina. As a key member of our organization, you will be responsible for developing and implementing comprehensive and practical training programs to enhance the skills and performance of our housekeeping &amp; Front office staff.<ul><li>
Design, develop, and deliver engaging training programs for housekeeping &amp; Front office staff at all levels based on LQA &amp; Brand standards.</li><li>
Assess training needs and create customized curricular to address skill gaps and improve overall performance</li><li>
Conduct regular evaluations of training effectiveness and make necessary adjustments to programs</li><li>
To be the role model as rooms division mentor and coach for supervisors to enhance their leadership and training abilities</li><li>
Stay updated on industry trends and best practices to ensure our training programs remain cutting-edge and accessible</li><li>
Collaborate with department heads to align training initiatives with operational requirements and hotel objectives</li><li>
Develop and maintain training materials, including manuals, presentations, and e-learning modules in coordination with L&amp;Q Dept to cover HK &amp; FO SOPs including Opera cloud, Concierge and Room cleaning procedures.</li><li>
Monitor and report on training metrics to demonstrate ROI and identify areas for improvement</li><li>
Foster a culture of continuous learning and professional development within the Rooms department</li><li>
Collaborate closely with Learning &amp; quality department to monitor the progress of rooms department to be in full compliance with brand &amp; Local standards as well as company Programs.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in hospitality management, Business Administration, or related field</li><li>
Minimum 5 years of experience in Rooms, with at least 3 years in leading position</li><li>
Professional certification such as Certified Hospitality Trainer is preferred</li><li>
Strong leadership and management skills with the ability to motivate and inspire teams</li><li>
Excellent communication and presentation skills in both English and Arabic</li><li>
Proficiency in training methodologies and adult learning principles</li><li>
In-depth knowledge of housekeeping &amp; FO best practices and hospitality industry standards</li><li>
Demonstrated ability to design and implement effective training programs</li><li>
Strong analytical and problem-solving skills to assess training needs and measure outcomes</li><li>
Proficiency in Microsoft Office Suite and familiarity with training software and e-learning platforms</li><li>
Strong attention to detail and commitment to maintaining high standards of cleanliness and hygiene</li></ul> 

Additional Information 
Ability to work well under pressure in a fast paced environment 
Excellent communication skills and a professional presentation 
Ability to work cohesively with fellow colleagues as part of a team 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Rooms Division Trainer

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Basic Job Responsibilities:<ul><li>Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales, and housekeeping to ensure optimal level of guest satisfaction.</li><li>Manage and greet all guests, monitor and resolve all requests.</li><li>Perform check-in/OUT of guests using the Opera system.</li><li>Welcome and greet guests, and answer inquiries and incoming calls.</li></ul>
&bull; Prepare occupancy and guest reports &bull; Maintain group and individual arrival reports daily.<ul><li>Inform guests of hotel rates and services and create/cancel/confirm reservations.</li><li>Check and manage room allocation.</li><li>Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.</li><li>Coordinate and assist the concierge in all services to guests.</li><li>Maintain knowledge of all emergency procedures</li><li>Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.</li></ul> 
Qualifications 
Job Qualifications:<ul><li>Pleasant personality with a good appearance.</li><li>Service and guest oriented</li><li>Very good command of both written and spoken English</li><li>Another language will be an asset</li><li>Another language in addition will be an asset.</li><li>Opera experience is a plus</li><li>Physical Ability to stand for 8 hours daily</li><li>Ability to work on shift basis.</li></ul> 
Additional Information 
Your team and working environment:<ul><li>
Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is 5 star Luxury Hotel with 262 Luxury Rooms &amp; Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant &amp; 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC) 
https://careers.accor.com/</li></ul>
Our commitment to Diversity &amp; Inclusion:<ul><li>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</li></ul></div>

Guest Service Officer

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
As a Guest Relation Officer at Sofitel Bahrain, you will be the face of our hotel, ensuring that every guest feels warmly welcomed and valued from the moment they arrive. You will be responsible for delivering personalized service, handling guest inquiries and requests, and resolving any issues to guarantee a seamless and delightful stay.
Key Responsibilities<ul><li>
Greet and welcome guests with genuine hospitality and professionalism.</li><li>
Assist guests with check-in and check-out processes efficiently.</li><li>
Manage guest requests, complaints, and feedback promptly and courteously.</li><li>
Provide information about hotel services, facilities, and local attractions.</li><li>
Coordinate with various hotel departments to ensure guest satisfaction.</li><li>
Maintain guest records and follow up on guest concerns to enhance service quality.</li><li>
Build strong relationships with guests to encourage repeat visits and positive reviews.</li></ul> 
Qualifications<ul><li> 
Previous experience in a similar guest relations or customer service role within the hospitality industry is preferred.</li><li>
Excellent communication and interpersonal skills in English; Arabic language skills are a plus.</li><li>
Strong problem-solving skills and the ability to handle difficult situations calmly.</li><li>
Friendly, approachable, and professional demeanor.</li><li>
Ability to work flexible hours, including weekends and holidays.</li><li>
Familiarity with hotel management software is an advantage.</li></ul> 
Additional Information 
Your team and working environment:<ul><li>
Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is 5 star Luxury Hotel with 262 Luxury Rooms &amp; Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant &amp; 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC) 
https://careers.accor.com/</li></ul>
Our commitment to Diversity &amp; Inclusion:<ul><li>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</li></ul></div>

Guest Relation Officer

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
At Sofitel Shahd Al Madinah our Guests experience a profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
We are seeking a highly skilled and motivated Food &amp; Beverage Trainer to join our team in Sofitel Madina. As a key member of our organization, you will be responsible for developing and implementing comprehensive and practical training programs to enhance the skills and performance of our Food &amp; Beverage staff.<ul><li>
Design, develop, and deliver engaging training programs for Food &amp; Beverage staff at all levels based on LQA &amp; Brand standards.</li><li>
Assess training needs and create customized curricular to address skill gaps and improve overall performance</li><li>
Conduct regular evaluations of training effectiveness and make necessary adjustments to programs</li><li>
To be the role model as rooms division mentor and coach for supervisors to enhance their leadership and training abilities</li><li>
Stay updated on industry trends and best practices to ensure our training programs remain cutting-edge and accessible</li><li>
Collaborate with department heads to align training initiatives with operational requirements and hotel objectives</li><li>
Develop and maintain training materials, including manuals, presentations, and e-learning modules in coordination with L&amp;Q dept..</li><li>
Monitor and report on training metrics to demonstrate ROI and identify areas for improvement</li><li>
Foster a culture of continuous learning and professional development within the Rooms department</li><li>
Collaborate closely with Learning &amp; quality department to monitor the progress of rooms department to be in full compliance with brand &amp; Local standards as well as company Programs.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in hospitality management, Business Administration, or related field</li><li>
Minimum 7 years of experience in F&amp;B, with at least 3 years in leading position</li><li>
Professional certification such as Certified Hospitality Trainer is preferred</li><li>
Strong leadership and management skills with the ability to motivate and inspire teams</li><li>
Excellent communication and presentation skills in both English and Arabic</li><li>
Proficiency in training methodologies and adult learning principles</li><li>
In-depth knowledge of F&amp;B best practices and hospitality industry standards</li><li>
Demonstrated ability to design and implement effective training programs</li><li>
Strong analytical and problem-solving skills to assess training needs and measure outcomes</li><li>
Proficiency in Microsoft Office Suite and familiarity with training software and e-learning platforms</li><li>
Strong attention to detail and commitment to maintaining high standards of cleanliness and hygiene</li></ul> 

Additional Information 
Ability to work well under pressure in a fast paced environment 
Excellent communication skills and a professional presentation 
Ability to work cohesively with fellow colleagues as part of a team 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Food & Beverage Trainer

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Main Duties:<ul><li>
Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests.</li><li>
Act as an ambassador of the hotel and provide assistance to a variety of requests. Expected to make what seems to be impossible and unusual happen.</li><li>
Maintain a network of service providers for efficient conduct in coordinating guest requirements.</li><li>
Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.</li><li>
Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctors, dentists, child care and any other services that are not available at the hotel.</li><li>
Respond to queries positively.</li><li>
Develop guest preference records and guest history.</li><li>
Follow through all endorsements at the concierge and ensure completion.</li><li>
Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.</li><li>
Be transparent and responsible on matters involving finances.</li><li>
Maintain absolute integrity and trustworthiness in the team.</li><li>
Promote and follow a safe work environment.</li><li>
Promote and lead a service-driven, results-driven work environment.</li><li>
Follow departmental SOPs (Standard Operating Procedures) including all safety policies.</li></ul> 

Qualifications 
<ul><li>
Passion for guest service</li><li>
Excellent written and verbal communication, interpersonal and leadership skills.</li><li>
Highly organized, results-oriented with the ability to be flexible and work well under pressure</li><li>
Strong interpersonal and problem solving abilities.</li><li>
Highly responsible &amp; reliable.</li><li>
Fluency in English, secondary language preferred.</li><li>
Minimum of 1 year previous experience in a customer service industry.</li><li>
Must have the ability to handle a multitude of tasks and Guest requests.</li><li>
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>
Knowledge of Opera or Opera cloud Property Management System an asset.</li><li>
Ability to work cohesively with fellow colleagues as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Concierge agent

<div>Company Description 
We are far more than a worldwide leader. We are more than 240000 women and men who share something unique. 
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences 
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion
SOFITEL DUBAI THE OBELISK
Sofitel Dubai the Obelisk is Sofitel&rsquo;s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar &amp; Lounge bring residents and patrons together to celebrate the French &ldquo;Joie de Vivre&rdquo;. Guests have the option to unwind at the Sofitel Spa with L&rsquo;Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings
Sofitel Dubai the Obelisk will infuse the brand&rsquo;s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination! 
Job Description 
<ul><li>
Greet guests at all times in a friendly and helpful manner</li><li>
Register and room all Sofitel Club guest arrivals according to established procedures</li><li>
Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system</li><li>
Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements</li><li>
Maintains cashier float and ensure accurate daily report of all money received</li><li>
Cashes hotel guests&rsquo; personal and travelers checks and assists with currency exchange</li><li>
Keeps abreast of all modifications to accounting policies and procedures</li><li>
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Sofitel Ambassadors)</li><li>
Attend to guest&rsquo;s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist</li><li>
Is familiar with other Sofitel properties so that guests indicating any next destination on the registration card can be &ldquo;sold&rdquo; on an onward booking to another Sofitel property</li><li>
Ensure that guests depart the hotel with a positive impression of the hotel service</li><li>
Perform audit balances and prepare all reports for audit in an orderly fashion</li><li>
Maintain comprehensive knowledge of standard reservation procedures</li><li>
Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.</li><li>
Maintain exemplary department standards of behavior and appearance and attitude</li><li>
Ensure that Reception and Lounge work area is clean and in an orderly state at all times</li><li>
Performs related duties and special projects assigned</li><li>
Adhere to OH&amp;S policies and procedures</li><li>
Set up for Breakfast, High-Tea &amp; Cocktail Hour &amp; ensure timely replenishment of amenities</li><li>
Forecast weekly stock intake on food and beverage in the lounge</li></ul> 
Qualifications 
Post-Secondary school education or Diploma from School for Tourism &amp; Hotel Management</div>

Club Agent

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo; Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
The Animator is responsible for organizing, coordinating, and delivering engaging recreational and entertainment activities for hotel guests of all ages. This role is essential in creating a vibrant, enjoyable atmosphere that enhances the guest experience and encourages guest participation and satisfaction.
Key Responsibilities:<ul><li>
Plan, organize, and execute daily entertainment programs and activities (e.g., games, sports, arts &amp; crafts, themed evenings, kids&rsquo; activities).</li><li>
Interact actively with guests, encouraging participation and ensuring everyone feels welcome and included.</li><li>
Host or support evening entertainment such as quizzes, karaoke, live shows, or themed parties.</li><li>
Monitor and ensure the safety of guests during all activities.</li><li>
Work closely with other departments (e.g., F&amp;B, Front Office) to coordinate events and enhance guest satisfaction.</li><li>
Maintain activity equipment and areas in clean and working condition.</li><li>
Adapt activities to suit guest demographics and seasonal demand.</li><li>
Handle guest feedback and resolve minor issues during activities.</li><li>
Represent the hotel&rsquo;s values with a friendly and energetic attitude.</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent required; degree or certification in hospitality, tourism, performing arts, or recreation is a plus.</li><li>
Proven experience in entertainment, recreation, guest relations, or a similar role, preferably in a hotel, resort, or cruise ship environment.</li><li>
Strong communication and interpersonal skills &ndash; must be friendly, outgoing, and confident engaging with guests of all ages and backgrounds.</li></ul></div>

Animator

Join Sofitel and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.