Qureos Mentor

Soho House & Co.

<div>As Operations Coordinator, you will provide professional, proactive, and confidential support to the Managing Director &ndash; The Americas, Senior Manager &ndash; Operations &amp; Strategy, and the wider team. Liaising with internal and external stakeholders across the globe, you will become a trusted and integral member of the executive team.

This is a dynamic, fast-paced role that sits at the heart of our Americas operations, requiring a highly organised individual who thrives in a high-touch, hospitality-driven environment. From managing executive schedules and coordinating global meetings to overseeing travel, expenses, and cross-functional projects, no two days will look the same. With a strong hospitality background and a flexible, hands-on approach, you will act as a partner to senior leadership &mdash; building relationships across teams, supporting key events and new openings, and ensuring everything runs smoothly behind the scenes.

Key Responsibilities:
<ul>
<li>Meeting Coordination&mdash; Maintain and manage executive schedules, arranging internal and external meetings on a local and global level across different time zones, including conference and virtual calls. Responsible for planning, research, and preparation of documents in advance of meetings.</li>
<li>Events&mdash; Organize and take responsibility for listening sessions and offsite meetings/conferences for the Americas team.</li>
<li>Projects&mdash; Support c-suite and company directors on various projects relating to people and finance, tracking deliverables against agreed deadlines and driving projects from inception to completion, working across teams to deliver results.</li>
<li>Travel &amp; Expenses&mdash;Organize all domestic and international travel arrangements for the MD, including visa requirements, and manage end-to-end expense submissions, including reviewing, approving, and ensuring timely reimbursement across the Americas region in accordance with company policies.</li>
<li>People Support &mdash; Review and approve PTO requests and manage relevant approvals and forms on behalf of the MD.</li>
<li>Stakeholder Management&mdash; Build and maintain positive relationships with key internal stakeholders both locally and globally.</li>
<li>Taskforce &amp; Support&mdash; Support new openings and taskforce requirements as needed.</li>
<li>Flexibility to work occasional weekends, public holidays, and offsite events is required.</li>
<li>Previous hospitality management experience is essential, with the ability to support offsite events in any capacity from line level to management.</li>
</ul>
Experience Required:
<ul>
<li>A proactive self-starter who anticipates needs and takes ownership without being prompted.</li>
<li>Strong written communication skills: articulate, concise, with excellent grammar and editing skills. Able to adapt tone and voice.</li>
<li>Highly organized with meticulous attention to detail, and ability to manage multiple priorities with shifting deadlines.</li>
<li>Proactive, resourceful and able to work independently with sound judgement.</li>
<li>High emotional intelligence and tailor communication dependent on the situation.</li>
<li>Demonstrated project or event coordination experience.</li>
<li>Operates with absolute confidentiality, discretion, maturity and professionalism when handling sensitive information.</li>
<li>Calm under pressure; thrives in a fast-paced, ever-changing environment.</li>
<li>Proficient in Adobe, Microsoft Office (Excel, Word, PowerPoint), Zoom and other productivity tools.</li>
<li>Micros POS and reporting experience are a plus</li></ul></div>

Operations Coordinator

<div>The Role&hellip;

Popular Persian spot Berenjak has been a need-to-visit restaurant since it opened its two London locations back in 2018. Soho House members have been enjoying its authentic Iranian menu at the Little Berenjak residency at Soho Farmhouse and Dumbo House in New York. 
 
Now, the team is setting up shop in Chicago, with the arrival of Berenjak at Soho House Chicago. The restaurant will allow members to experience founder and chef Kian Samyani's signature dishes. Inspired by Tehran's hole-in-the-wall kebab houses, they shine a light on seasonal, locally sourced produce and are designed for sharing. 

At Soho House a Senior Food &amp; Beverage Manager is responsible for managing service, quality control and consistent F&amp;B experience is executed under the direction of the General Manager. The F&amp;B Manager owns daily / weekly / monthly delivery on special projects and ensuring optimal member, guest and staff experience is executed. As a Food and Beverage Manager you will develop as a leader in the hospitality industry through exceptional leadership, P&amp;L review, forecasting, interviewing / hiring specific areas of the business, inventory, purchasing, vendor relationships and ensuring the business is optimized to its highest standards. staff and finance.

A successful Food and Beverage Manager will maximize sales and revenue through building relationships with customer understanding and implementing opportunities that drive efficiency and effective process. The F&amp;B Manager will be largely responsible for service standards, elevating member/guest experience, hiring, training and oversight of F&amp;B staff scheduling.

Main Duties&hellip;
<ul>
<li>Influential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets</li>
<li>Passionate about guest service and articulate in communicating with and interacting with members, guests, staff to preserve excellent levels of internal and external customer service</li>
<li>Partner with internal and external stake holders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements</li>
<li>Proactive in identifying customers' needs and responsive in developing action plan that enhances experience and mitigates risk</li>
<li>Engage and comply to HR (People &amp; Development) guidelines and support recruitment efforts to ensure we are attracting, retaining and training all new hires to be high performers with high potential</li>
<li>Establish targets, KPI's, schedules, policies and procedures</li>
<li>Drive transparency and open channel of communication that fosters team awareness, ownership and accountability with emphasis in motivation and teamwork</li>
<li>Comply with all allergy procedures and maintaining a clean, sanitary, healthy and safe work environment for staff, members, guests and safety regulations</li>
<li>Responsible for weekly/daily recaps that entail various aspects of the shift including but not limited to; service standards, allergy procedure, staffing, sales, profit and proactive solutions to mitigate future risk</li>
</ul>
Required Skills/Qualifications:
<ul>
<li>Minimum of 5+ years' experience in a similar capacity</li>
<li>Detail oriented, process driven and ability to problem solve in high-volume and demanding fast-paced environments</li>
<li>POS (or alternative), Open Table, Opera or other Hospitality driven technologies experience</li>
<li>Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service</li>
<li>Passionate about food and beverages trends and best practices and local health &amp; safety compliancy regulations</li>
<li>Ability to manage personnel and meet / exceed financial targets</li>
<li>Guest-oriented and service-minded as well as flexible and pro-active</li>
</ul>
Physical Requirements
<ul>
<li>Must be able to seize, grasp, turn and hold objects with hands.</li>
<li>Must be able to make periodical fast paced movements are required to go from one part of the property to others.</li>
<li>Must be able to move, pull, push, carry or lift at least 30 pounds.</li>
<li>Must be able to occasionally kneel, bend, crouch and climb is required.</li>
<li>Must be able to perform physical activities such as lifting, cleaning, and stooping.</li>
<li>Must be able to stand, walk, lift, and bend for long periods of time.</li>
</ul>
Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
<ul>
<li>Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match</li>
<li>Paid Time Off: Full- Time Employees have sick day's + vacation days</li>
<li>Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically</li>
<li>Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability</li>
<li>Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.</li>
<li>Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.</li>
<li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.</li>
<li>Team Meal: Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.</li></ul></div>

Berenjak Senior F&B Manager - Soho House Chicago

Join Soho House & Co. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Soho House & Co.

About Company

Operations Coordinator

Berenjak Senior F&B Manager - Soho House Chicago