Operations Coordinator

As Operations Coordinator, you will provide professional, proactive, and confidential support to the Managing Director – The Americas, Senior Manager – Operations & Strategy, and the wider team. Liaising with internal and external stakeholders across the globe, you will become a trusted and integral member of the executive team.

This is a dynamic, fast-paced role that sits at the heart of our Americas operations, requiring a highly organised individual who thrives in a high-touch, hospitality-driven environment. From managing executive schedules and coordinating global meetings to overseeing travel, expenses, and cross-functional projects, no two days will look the same. With a strong hospitality background and a flexible, hands-on approach, you will act as a partner to senior leadership — building relationships across teams, supporting key events and new openings, and ensuring everything runs smoothly behind the scenes.

Key Responsibilities:

• Meeting Coordination— Maintain and manage executive schedules, arranging internal and external meetings on a local and global level across different time zones, including conference and virtual calls. Responsible for planning, research, and preparation of documents in advance of meetings.
• Events— Organize and take responsibility for listening sessions and offsite meetings/conferences for the Americas team.
• Projects— Support c-suite and company directors on various projects relating to people and finance, tracking deliverables against agreed deadlines and driving projects from inception to completion, working across teams to deliver results.
• Travel & Expenses—Organize all domestic and international travel arrangements for the MD, including visa requirements, and manage end-to-end expense submissions, including reviewing, approving, and ensuring timely reimbursement across the Americas region in accordance with company policies.
• People Support — Review and approve PTO requests and manage relevant approvals and forms on behalf of the MD.
• Stakeholder Management— Build and maintain positive relationships with key internal stakeholders both locally and globally.
• Taskforce & Support— Support new openings and taskforce requirements as needed.
• Flexibility to work occasional weekends, public holidays, and offsite events is required.
• Previous hospitality management experience is essential, with the ability to support offsite events in any capacity from line level to management.

Experience Required:

• A proactive self-starter who anticipates needs and takes ownership without being prompted.
• Strong written communication skills: articulate, concise, with excellent grammar and editing skills. Able to adapt tone and voice.
• Highly organized with meticulous attention to detail, and ability to manage multiple priorities with shifting deadlines.
• Proactive, resourceful and able to work independently with sound judgement.
• High emotional intelligence and tailor communication dependent on the situation.
• Demonstrated project or event coordination experience.
• Operates with absolute confidentiality, discretion, maturity and professionalism when handling sensitive information.
• Calm under pressure; thrives in a fast-paced, ever-changing environment.
• Proficient in Adobe, Microsoft Office (Excel, Word, PowerPoint), Zoom and other productivity tools.
• Micros POS and reporting experience are a plus