Qureos Mentor

Solar Optimum

Responsibilities<ul><li>Supervise and manage all post-installation service calls and technician visits, ensuring timely and effective resolution.</li><li>Maintain a strong working familiarity with the functionality and advanced troubleshooting of major solar and battery storage equipment, specifically Enphase, Tesla, and Evervolt products.</li></ul>Data Management &amp; Compliance<ul><li>Update and maintain the customer database accurately following all service visits.</li><li>Ensure all systems have functioning production monitoring post-PTO and regularly check monitoring of installed systems.</li><li>Attend meetings with manufacturers to stay current on system maintenance protocols and updates.</li></ul>Leadership &amp; Customer Focus<ul><li>Train, mentor, and lead personnel within the O&amp;M department on all operational procedures and technical skills.</li><li>Provide excellent customer service through follow-up calls and clear communication, maintaining strong accountability and a commitment to customer satisfaction.</li><li>Demonstrate proactive and professional verbal and written communication with customers, staff, and partners.</li><li>Plan and coordinate internal and external resources to ensure all O&amp;M efforts are delivered in a safe, timely, and cost-effective manner.</li></ul>Required Qualifications<ul><li>Must have significant experience in a Solar Operations and Maintenance or Solar Project Coordinator role.</li><li>High level of experience resolving service tickets and performing remote system analysis.</li><li>Demonstrated familiarity with Enphase, Tesla, and Evervolt solar and battery storage system functionality and troubleshooting.</li><li>Proven experience with managing schedules and coordinating technician dispatching for field service.</li><li>Proficiency in MS Office Suite and required software skills, with Salesforce experience highly preferred.</li><li>Strong organizational skills and meticulous attention to detail.</li><li>Excellent customer service skills and a strong focus on follow-through and commitment to excellence.</li><li>Ability to work effectively as a team player.</li><li>Request, track, and process all RMAs (Return Merchandise Authorizations), including coordinating the return of defective products and tracking labor reimbursement.</li><li>Provide accounting with detailed documentation for RMA product replacement, including serial number and RMA number, for accurate reimbursement.</li><li>Assist the installation team with remote troubleshooting during the system commissioning and PTO (Permission To Operate) setup processes.</li><li>Delegate and ensure completion of required manufacturer training for the O&amp;M team.</li><li>Oversee the service ticket dashboard and monitoring pipelines, driving efficient workflow and completion.</li><li>Coordinate and manage the field technician schedule across multiple service areas, including dispatching and work order generation.</li><li>Monitor and troubleshoot system performance remotely, applying high expertise in analyzing and resolving service tickets.</li><li>Coordinate and order all necessary material and equipment for technician service visits.</li><li>Generate Work Orders for any additional or unexpected costs and work required post-install.</li></ul>Job Type: Full-timePay: $80,000.00 - $100,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Solar Operations & Maintenance Supervisor

Solar Optimum has been named National Installer of the Year for the FIFTH YEAR in a row!<ul><li>Troubleshoot a variety of solar and battery systems such as SolarEdge, Tesla, Enphase (AC/DC troubleshooting).</li><li>Coordinate and maintain the warranty and service schedule.</li><li>Receive and process service requests.</li><li>Troubleshoot service issues.</li><li>Commission monitoring onsite.</li><li>Manage all on-site installation, repair, maintenance, and testing tasks.</li><li>Perform QA analysis on existing solar systems.</li><li>Conduct electrical wiring and troubleshooting.</li><li>Diagnose inverters.</li><li>Choose and configure setup locations.</li><li>Configure Wi-Fi and Cellular network.</li></ul>The ideal candidate must have the following:<ul><li>3 years of Service Technician experience.</li><li>3 years of Solar Installation/troubleshooting experience.</li><li>Solar Technician should have an ability to commission solar and battery systems for Enphase, SolarEdge and Tesla</li><li>Energy storage (Tesla Powerwall 2 certification) experience is a plus.</li><li>Able to troubleshoot and analytically determine possible issues.</li><li>Must be able to conduct shading analysis.</li><li>Must not be afraid of heights.</li><li>Capable of carrying 50 lbs.</li><li>Able to set up ladder and climb 2 stories.</li><li>Comfortable working with a variety of technologies and equipment - mobile device apps and laptop software</li><li>Ability to adhere to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely.</li><li>Able to write field reports in a timely, efficient manner.</li><li>High school diploma or general education degree (GED)</li><li>Valid CA driver&rsquo;s license</li></ul>Solar Optimum is an Equal Opportunity EmployerReasonable Accommodation for Disabled ProvidedJob Type: Full-timePay: $80,000.00 - $100,000.00 per monthBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul>Work Location: In person

SOLAR TECHNICIAN

Join Solar Optimum and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Solar Optimum

ABOUT_COMPANY

Solar Operations & Maintenance Supervisor

SOLAR TECHNICIAN