Qureos Mentor

SonoraCM McAllen

Eager to kickstart your career with a vibrant, Texas-based company that thrives on energizing client relationships and driving business success? This entry-level opportunity should push you to be the best!At SonoraCM, we empower you to grow, lead, and excel in a dynamic environment. If you&rsquo;re motivated by results, passionate about people, and eager to develop your management skills, you might just be a great fit for our Junior Management team. Take charge, influence outcomes, and build a rewarding career path with us; APPLY NOW and step into a role where your performance truly makes a difference!What We&rsquo;ll Give You<ul><li>Dynamic, supportive work culture where your contributions are recognized and rewarded.</li><li>Comprehensive training to build your skills and expertise.</li><li>Opportunities for career advancement within a well-established company.</li><li>Flexibility and resources to maintain a healthy work-life balance.</li><li>Access to ongoing professional development and industry knowledge updates.</li></ul>What You&rsquo;ll Be Doing<ul><li>Engage directly with McAllen clients to understand their needs, provide tailored solutions, and build lasting relationships that drive customer satisfaction.</li><li>Lead sales efforts by identifying opportunities, negotiating deals, and closing contracts that contribute to our business growth.</li><li>Collaborate with cross-functional teams to ensure smooth operational workflows and an exceptional customer experience.</li><li>Coach and support team members, fostering a culture of high performance and continuous improvement.</li><li>Monitor sales metrics, analyze trends, and implement strategies to maximize team success and client retention.</li><li>Resolve client issues proactively, maintaining professionalism and a solution-oriented mindset.</li><li>Stay updated on industry developments, competitor activity, and AT&amp;T products to provide informed recommendations.</li></ul>What We SeekMust-Haves:<ul><li>Exceptional communication skills, both verbal and written, to connect with clients and guide your team.</li><li>Strong organizational abilities to manage multiple accounts and priorities efficiently.</li><li>Self-motivated, with a proven drive to hit and exceed performance targets in a fast-paced environment.</li><li>Ability to work collaboratively in a team setting while taking initiative independently.</li><li>Basic sales experience or customer service background with a passion for relationship-building.</li><li>Comfortable using CRM systems and Microsoft Office tools.</li><li>Willingness to learn and adapt in a dynamic, growth-oriented culture.</li></ul>Nice-To-Haves:<ul><li>Previous experience in retail sales or account management.</li><li>Leadership experience (even in casual or volunteer roles) demonstrating your ability to inspire others.</li><li>Familiarity with the telecommunications industry or AT&amp;T&rsquo;s product lineup.</li><li>Problem-solving aptitude and a keen attention to detail.</li><li>Multilingual capabilities, especially Spanish, to connect with a broader client base.</li></ul>Job Type: Full-timePay: $815.00 - $1,375.00 per weekWork Location: On the road

Entry Level Management

We are seeking a motivated and customer-focused Customer Support Representative to join our growing team in McAllen, TX. As a Customer Support Representative, you will be the cornerstone of our customer experience, ensuring that our clients achieve their goals and are fully satisfied with our products and services. You&rsquo;ll work closely with the sales team to identify opportunities for customer growth, retention, and support. If you&rsquo;re passionate about customer service, enjoy problem-solving, and thrive in a dynamic environment, we want to hear from you!Customer Support Representative Key Responsibilities:<ul><li>Build and maintain strong relationships with customers, ensuring they are satisfied with our products and services.</li><li>Act as the first point of contact for customer inquiries, concerns, and feedback.</li><li>Collaborate with the sales team to assist in the onboarding process for new customers.</li><li>Identify opportunities for upselling and cross-selling based on customer needs and satisfaction.</li><li>Guide customers through product usage to ensure they are utilizing our solutions to their full potential.</li><li>Provide ongoing support for existing customers, ensuring a high level of customer engagement and retention.</li><li>Troubleshoot customer issues and work with internal teams to provide effective solutions in a timely manner.</li><li>Assist in gathering customer feedback and communicating insights to improve products and services.</li><li>Track customer success metrics and work with the sales team to drive improvements.</li></ul>Customer Support Representative Job Requirements:<ul><li>Previous experience in customer service or customer success roles, preferably in a sales environment.</li><li>Excellent verbal and written communication skills, with the ability to engage effectively with customers.</li><li>Strong problem-solving abilities and a solution-oriented mindset.</li><li>Ability to build and maintain relationships with customers, ensuring long-term satisfaction.</li><li>Comfortable with identifying sales opportunities and collaborating with the sales team to achieve business goals.</li><li>Strong organizational and time management skills, with the ability to manage multiple accounts and priorities.</li><li>Ability to work both independently and as part of a team to drive customer success.</li><li>A customer-first mentality, always striving to exceed customer expectations.</li></ul>Customer Support Representative Job Qualifications:<ul><li>High school diploma or equivalent; a bachelor&rsquo;s degree is preferred.</li><li>Previous experience in customer success, customer service, or sales.</li><li>Ability to learn and adapt quickly to new products and services.</li><li>Strong interpersonal skills with the ability to interact with a diverse range of customers.</li><li>Proactive and self-motivated, with a strong focus on results and outcomes.</li><li>Strong attention to detail and ability to multitask effectively.</li><li>A positive attitude and a passion for providing exceptional customer service.</li></ul>The Importance of the Role:As a Customer Support Representative, you will play a critical role in ensuring that customers have the best experience possible. Your work will directly influence customer satisfaction, retention, and overall success. By helping customers solve problems, optimize their use of our services, and build lasting relationships, you will be integral to our company&rsquo;s growth. The Customer Support Representative is key to building long-term customer loyalty, driving sales opportunities, and making sure our clients feel valued and heard. If you&rsquo;re ready to make an impact and work in a dynamic, supportive environment, this is the role for you!Job Type: Full-timePay: $48,000.00 - $60,000.00 per yearWork Location: On the road

Customer Support Representative

Join SonoraCM McAllen and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SonoraCM McAllen

ABOUT_COMPANY

Entry Level Management

Customer Support Representative