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South Star

<div><div>At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application environment support, IT infrastructure environment management, network monitoring, end-user support, and service design &amp; monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.</div>
Observability Engineer

Department: Corporate IT

Reports to: Director

South Star Software Private Limited is committed to fostering innovation, collaboration, and technical excellence in every aspect of its operations. As an Observability Engineer at South Star, you will join a dynamic team that values continuous learning and encourages initiative in driving transformative solutions across our platforms.

Position Summary

We are looking for an Observability Engineer to design, implement, and manage our enterprise-level monitoring and observability infrastructure. The successful candidate will be responsible for architecting robust observability solutions utilizing industry-leading platforms such as Grafana, Prometheus, AppDynamics, and Splunk Observability. This position supports engineering teams by providing advanced dashboards, effective alerting mechanisms, and comprehensive data correlation that deliver critical insights into system performance, reliability, and behavior.

Key Responsibilities

Architecture &amp; Design
<ul>
<li>Design and implement scalable observability architectures that support monitoring across cloud, on-premises, and hybrid environments</li>
<li>Establish observability standards, patterns, and best practices across the organization</li>
<li>Evaluate and integrate new monitoring technologies and tools to enhance visibility capabilities</li>
<li>Design data retention, aggregation, and storage strategies for metrics, logs, and traces</li>
</ul>
Platform Management
<ul>
<li>Deploy, configure, and maintain enterprise monitoring platforms including Grafana, Prometheus, AppDynamics, and Splunk Observability</li>
<li>Ensure high availability, performance, and scalability of observability infrastructure</li>
<li>Manage platform upgrades, patches, and capacity planning</li>
<li>Integrate observability tools with existing CI/CD pipelines and infrastructure automation</li></ul> 


Dashboard &amp; Visualization Development
<ul>
<li>Create and maintain comprehensive dashboards that provide actionable insights for application and infrastructure teams</li>
<li>Build executive-level reporting dashboards for system health and performance metrics</li>
<li>Develop custom visualizations tailored to specific business and technical requirements</li>
<li>Implement role-based access and dashboard governance</li>
</ul>
Alerting &amp; Incident Response
<ul>
<li>Design intelligent alerting strategies that minimize noise and prioritize critical issues</li>
<li>Configure multi-channel alert routing and escalation policies</li>
<li>Establish SLI/SLO/SLA frameworks and implement corresponding monitoring</li>
<li>Collaborate with incident response teams to improve detection and diagnosis capabilities</li>
<li>Conduct post-incident reviews to enhance monitoring coverage and alert accuracy</li>
</ul>
Collaboration &amp; Enablement
<ul>
<li>Partner with development, operations, and security teams to instrument applications and infrastructure</li>
<li>Provide guidance on observability best practices, including logging standards, metrics collection, and distributed tracing</li>
<li>Conduct training sessions and create documentation for observability tools and practices</li>
<li>Act as subject matter expert for monitoring-related questions and troubleshooting</li></ul> 


Required Qualifications
<ul>
<li>3-5+ years of experience with enterprise monitoring and observability platforms</li>
<li>Hands-on expertise with Grafana, Prometheus, AppDynamics, and Splunk Observability (or similar tools)</li>
<li>Strong understanding of monitoring fundamentals: metrics, logs, traces, and events</li>
<li>Experience with containerized environments (Kubernetes, Docker)</li>
<li>Proficiency in scripting languages (Python, Bash, PowerShell) for automation</li>
<li>Knowledge of application performance monitoring (APM) concepts and practices</li>
<li>Experience with configuration management tools (Ansible, Terraform) for infrastructure as code</li>
<li>Understanding of networking, system administration, and distributed systems architecture</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience with OpenTelemetry and distributed tracing implementations</li>
<li>Familiarity with PromQL, SPL (Splunk Processing Language), and other query languages</li>
<li>Knowledge of time-series databases (InfluxDB, TimescaleDB, Prometheus TSDB)</li>
<li>Experience implementing SRE practices and establishing SLI/SLO frameworks</li>
<li>Background in software development or DevOps engineering</li>
<li>Certifications in relevant monitoring platforms or cloud technologies</li>
<li>Experience in regulated industries with compliance monitoring requirements</li>
</ul>
Technical Skills
<ul>
<li>Monitoring Platforms: Grafana, Prometheus, AppDynamics, Splunk Observability</li>
<li>Scripting/Programming: Python, Bash, Go, PowerShell</li>
<li>Container Orchestration: Kubernetes, Docker, container monitoring best practices</li>
<li>Configuration Management: Ansible, GitOps workflows</li>
<li>Data Formats: JSON, YAML, Prometheus exposition format</li>
<li>Version Control: Git, GitLab/GitHub</li>
</ul>
Personal Attributes
<ul>
<li>Strong analytical and problem-solving abilities</li>
<li>Excellent communication skills with ability to explain complex technical concepts</li>
<li>Self-motivated with ability to work independently and prioritize effectively</li>
<li>Detail-oriented with commitment to documentation and knowledge sharing</li>
<li>Collaborative mindset with focus on enabling team success</li></ul> 


Shift Schedule
<ul>
<li>The standard in-office schedule is Monday to Friday, from 11:00 am to 8:00 pm IST. Remote work is permitted during maintenance windows.</li></ul></div>

South Star- DevOps Engineer

<div><div>At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application environment support, IT infrastructure environment management, network monitoring, end-user support, and service design &amp; monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.</div>
Reporting Analyst

Position Overview

We are seeking a detail-oriented Reporting Analyst to prepare comprehensive reports tracking organizational contributions across multiple departments and business units. This role requires someone who can navigate complex data workflows, synthesize information from various sources, and deliver actionable insights through trend analysis and clear reporting.

Key Responsibilities
<ul>
<li>Prepare and maintain regular reports documenting organizational contributions segmented by department and business units</li>
<li>Extract and transform data from internal systems, Tableau dashboards, and SQL databases to create comprehensive reporting deliverables</li>
<li>Analyze complex workflows to understand data relationships and dependencies across different organizational structures</li>
<li>Identify and communicate meaningful trends, patterns, and anomalies within datasets to stakeholders</li>
<li>Correlate data from multiple sources to provide holistic views of organizational performance</li>
<li>Develop and maintain Excel-based reporting templates and dashboards for consistent data presentation</li>
<li>Collaborate with stakeholders across departments to understand reporting requirements and ensure data accuracy</li>
<li>Document data processes, definitions, and methodologies to maintain reporting integrity</li>
<li>Proactively identify opportunities for reporting automation and process improvement</li>
</ul>
Required Qualifications
<ul>
<li>Advanced Excel proficiency: pivot tables, VLOOKUP/XLOOKUP, advanced formulas, data visualization, and dashboard creation</li>
<li>Power BI / Tableau experience: building and interpreting dashboards, understanding data connections, and creating visualizations</li>
<li>Strong analytical mindset with proven ability to understand complex business workflows and data relationships</li>
<li>Demonstrated experience correlating data across multiple systems and identifying data interdependence</li>
<li>Ability to identify, analyze, and communicate trends within large datasets</li>
<li>Excellent attention to detail with a focus on data accuracy and quality</li>
<li>Strong organizational skills to manage multiple reporting deliverables simultaneously</li>
<li>Experience working with cross-functional teams and multiple organizational structures</li>
<li>Graduate degree BSc, BE, BeTECH in CS/IT or other relevant streams</li>
<li>Minimum of 5 years of industry experience</li>
</ul>
Preferred Qualifications
<ul>
<li>Background in business intelligence, data analysis, or financial reporting</li>
<li>Familiarity with data governance and quality assurance practices</li>
<li>Experience with data visualization best practices and storytelling with data</li>
<li>Knowledge of additional BI tools or programming languages (Python, Power BI)</li>
<li>SQL expertise: ability to write complex queries including joins, subqueries, aggregations, and data transformations</li>
</ul>
Key Competencies
<ul>
<li>Analytical Thinking: Ability to break down complex problems and see connections between disparate data points</li>
<li>Technical Aptitude: Comfortable learning new systems and adapting to evolving data environments</li>
<li>Communication: Translate complex data insights into clear, actionable information for diverse audiences</li>
<li>Problem-Solving: Proactively address data discrepancies and reporting challenges</li>
<li>Time Management: Balance multiple priorities and meet reporting deadlines consistently</li></ul></div>

South Star- Reporting Analyst

Join South Star and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

South Star

ABOUT_COMPANY

South Star- DevOps Engineer

South Star- Reporting Analyst