Urwah Admin

SPAS

Main Responsibility:This position is responsible for assisting the Station Supervisor in daily Emergency Medical Services operations that are consistent with the policies and procedures set according to international EMS standards.Ambulance Operations: <ul><li>Prepare daily status report of ambulances (ALS/BLS), key points, off-road vehicles</li><li>Responsible for coordinating and corresponding via wireless communication with ambulances near station and dispatching them in case Command and Control cannot directly correspond with the ambulances</li><li>Responsible for Ambulance refueling in the absence of fleet management staff</li><li>Inspects the ambulances in full detail in the absence of Station Supervisor</li><li>Reporting of faulty ambulance equipment for rectification</li><li>Incident reporting to line manager</li></ul>Station Operations: <ul><li>Tallies invoices and ensures it reconciles with data entry</li><li>Transfers patient data entry from patient response forms into an electronic form</li><li>Develops reports on RTA/First aid cases on a daily basis</li><li>Ensures management of medicines and store inventory</li><li>Receives and counter-signs all Response Forms and Handing- taking over forms from previous shift Resolves all deficiencies/faults or forward them to line management, ensuring all forms are adequately filed.</li><li>Highlights and reports all issues/problems on a daily basis related to Ambulances and Station during his shift hours to the Station Supervisor. This has to be in the form of a document or email.</li></ul>People Management:<ul><li>Ensures attendance and coverage for all staff absences.</li><li>Implements all Human Resources Policies and Disciplinary Procedures</li></ul>Qualification: Bachelor&rsquo;s DegreeExperience: 3-5 years of experience in a supervisory roleCertifications: General Management, Basic Computer Skills, Basic Accounting, Basic Inventory, Basic Life SupportAge: 25-35 yearsGender: FemaleReporting Line and Location: This position reports directly to the Station Supervisor and is based at the various station(s) in Sindh.Compensation and Benefits:Market competitive salary package along with other benefits, such as PF Fund, EOBI, Hospitalized Insurance, Life insurance, and position-specific allowances, will be offered on the basis of qualification and experience.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Station Coordinator Female

General PurposeThe Helpdesk Agent is the first point of contact for the users who call IDS Service Desk. While providing the highest level of customer service, the Helpdesk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. The Helpdesk Agent escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team. Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems and provide desktop support.Job Responsibilities &amp; Authorities<ul><li>Dealing with hardware and application support queries and issues reported to the service desk</li><li>Take ownership and responsibility of an issues from start through to a successful resolution</li><li>Support the troubleshooting of desktop computer, laptops, printers, multimedia, and cell phones.</li><li>Troubleshooting of network connection problems</li><li>IDS support on special meetings and events</li><li>Install, test and configure new workstations, peripheral equipment and software</li><li>Troubleshooting of UPS and power related issues</li><li>Call center hardware monitoring and replacement</li><li>Inspection of new IDS equipment</li><li>Sending, receiving and inspection of IDS assets received or delivered through gate pass</li><li>Perform software testing includes integration test with other systems</li><li>Will be working in shifts to support 24&times;7 IDS Operations</li><li>Communicates on project schedule with software development/implementation vendors and tracks progress of tasks vs. agreed schedule.</li><li>Escalates issues that are adversely impacting the project schedule or deliverable completion to the project manager, IDS team and the concerned vendors.</li><li>Keeps track of lessons learned and shares those lessons with project team members.</li><li>Mitigates project team conflicts and communication problems.</li><li>Manages day-to-day internal client interaction</li><li>Communicates effectively with internal clients to identify needs and evaluate alternate business solutions.</li><li>Manages effective relationship with external clients.</li><li>Seeks and participates in development opportunities above and beyond training required.</li><li>Suggests areas for improvement in internal processes along with possible solutions.</li><li>Reviews project status reports and addresses issues as appropriate.</li><li>Understands the importance of maintaining the physical and technical security and privacy of protected information</li></ul>Competency MatrixTechnical Skills<ul><li>Excellent computer skills (MS Office)</li></ul>Management Skills<ul><li>Communication Skills</li><li>Interpersonal skills.</li><li>Time Management skills</li></ul>Key Attributes<ul><li>Should have positive attitude.</li><li>Responsible towards the task.</li><li>Cool tempered</li></ul>Qualification: Bachelor&rsquo;s or Master&rsquo;s degreeExperience: 2-3 yearsAge: Minimum 25 yearsTraining/Courses/Certification/Skills: A+, Microsoft Certifications are preferable.Domicile: SindhGender: Male / FemaleLocation: Thatta, Sindh,Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Helpdesk

Hyderabad, Sukkur - SindhGENERAL PURPOSE:The purpose of this position is to deliver quality clinical training to Emergency Medical Service (EMS) staff.JOB RESPONSIBILITIES AND AUTHORTIES:<ul><li>Should have a clear and comprehensive understanding of all training programs</li><li>To assist in development and implementation of medical training programs according to the Organizational Training and Development Procedure, in close collaboration with P&amp;C and/or relevant departments</li><li>To conduct periodic trainings and refresher sessions i.e. CMEs in EMS</li><li>Collect and provide information needed in preparing departmental budgets</li><li>To assist and develop evaluation programs for trainees for assessment/improvement</li><li>To assist in implementation of all training &amp; evaluation monitoring tools; including systems developed for tracking and monitoring of data of students, classes, trainings and equipment for audit</li><li>To assist in preparing weekly/monthly/quarterly/yearly reports on training programs to the senior management</li><li>To coordinate, implement and ensure compliance with Quality Management Systems i.e. ISO 9001:2015, JCIA or others</li><li>Assist in designing courses and curriculum development</li><li>To assist in writing for CTD Quarterly newsletter &amp; monthly updates</li><li>To provide external clinical trainings on First Aid, CPR, BLS to company MoU partners</li><li>To keep abreast of the advanced medical practices in the field of EMS by visiting hospitals and analyzing relevant global EMS committees and conferences</li><li>Any other responsibility assigned by the Manager Clinical Trainings</li></ul>Qualification: (MBBS) from an HEC recognized university, or an alternate qualification that is supplemented by a certification/diploma/degree in Healthcare Management, Quality Management, or Advanced Healthcare Training (s) especially as Instructor.Experience: 1-2 years of work experience in healthcare organizations in Emergency Services or Ward Management as House OfficerTraining/Courses: BLS, ALS andISO/ JCIA standards awareness will be preferred; these trainings will also be offered after joining.Age: Min. 25 yearsGender: Male / FemaleSIEHS follows rigorous implementation of Code of Conduct, including Prevention of Sexual Exploitation, and Abuse, all applicants on positions will undergo relevant checks as per procedure to ensure compliance during and after the recruitment process and selected applicants are to comply with these principles in case of misconduct.Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Assistant Manager - Research, Development and Education

GENERAL PURPOSE:The purpose of this position to coordinate with concerned department for strong business partnering and services, and take care of People &amp; Culture related ISO compliance.JOB RESPONSIBILITIES AND AUTHORTIES:<ul><li>Resume Shortlisting, Scheduling and Interviewing of candidates for the following positions:</li><li>Emergency Medical Technician</li><li>Emergency Vehicle Operator</li><li>Station Coordinator</li><li>Medical Officer</li><li>Health Advisor and Information Officer,</li><li>Emergency Medical Dispatcher</li><li>Analysts, etc.</li><li>Onboarding of new employees including performing their orientation and documentation</li><li>Creating and maintaining employee files</li><li>Induction of new employees in HRIS, including complete details of spouse &amp; children &amp; Bank Account details)</li><li>Digitalization of HR Records (Audit, Files, Policies and Procedures)</li><li>Shadowing for Legal and Employee Relations matters and documentation</li></ul>HR Business Partnering<ul><li>Handle staff needs such as processing staff loans, advance salaries, transfers, providing experience letters, and salary certificates.</li><li>Responsible for incorporation of changes in payroll and leave management.</li><li>Guide Grade 10 and Grade 11 staff members on human resource policies and procedures of the organization.</li><li>Offer assistance and provide details regarding programs and services such as employee support in terms of managing work/life related problems.</li></ul>People &amp; Culture Services:<ul><li>Any other task assigned by the Line Manager and Head of HR.</li><li>To be the first point of contact for employees M-10 and below grade for resolving any HR Services related issue such as leave and employee concerns</li></ul>Quality Assurance Management<ul><li>Participate in audit of SIEHS staff as HR representative.</li><li>To ensure all relevant documents are updated and controlled by QA.</li><li>To ensure that employees personal files are maintained as per the ISO &amp; Internal/ External audit requirements.</li><li>Update records on the basis of audit findings &amp; share updated/ amended records with QA.</li></ul>COMPETENCY MATRIX:Technical Skills<ul><li>Good computer skills (MS Office)</li><li>HRIS</li><li>Certification for Participation ISO9001-2015 Understanding.</li></ul>Management Skills<ul><li>Excellent organizational skills</li><li>Ability to manage people from other teams</li><li>Good written and spoken communication skills</li><li>Accuracy and attention to detail</li><li>Good computer skills</li><li>Respect for confidential information</li></ul>Key Attributes<ul><li>Should have patience and understanding.</li><li>Ability to listen before offering advice.</li><li>Good HR knowledge.</li><li>Self-driven, strong sense of ownership.</li></ul>Education: Bachelor&rsquo;s degree, preferably in HRMExperience: 1-3 years of HR experience is mustAge: Minimum 25 yearsGender: Male / Female (Preferable)Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Analyst - People & Culture (HR)

GENERAL PURPOSE:The purpose of this position to coordinate with concerned department for strong business partnering and services, and take care of People &amp; Culture related ISO compliance.JOB RESPONSIBILITIES AND AUTHORTIES:<ul><li>Resume Shortlisting, Scheduling and Interviewing of candidates for the following positions:</li><li>Emergency Medical Technician</li><li>Emergency Vehicle Operator</li><li>Station Coordinator</li><li>Medical Officer</li><li>Health Advisor and Information Officer,</li><li>Emergency Medical Dispatcher</li><li>Analysts, etc.</li><li>Onboarding of new employees including performing their orientation and documentation</li><li>Creating and maintaining employee files</li><li>Induction of new employees in HRIS, including complete details of spouse &amp; children &amp; Bank Account details)</li><li>Digitalization of HR Records (Audit, Files, Policies and Procedures)</li><li>Shadowing for Legal and Employee Relations matters and documentation</li></ul>HR Business Partnering<ul><li>Handle staff needs such as processing staff loans, advance salaries, transfers, providing experience letters, and salary certificates.</li><li>Responsible for incorporation of changes in payroll and leave management.</li><li>Guide Grade 10 and Grade 11 staff members on human resource policies and procedures of the organization.</li><li>Offer assistance and provide details regarding programs and services such as employee support in terms of managing work/life related problems.</li></ul>People &amp; Culture Services:<ul><li>Any other task assigned by the Line Manager and Head of HR.</li><li>To be the first point of contact for employees M-10 and below grade for resolving any HR Services related issue such as leave and employee concerns</li></ul>Quality Assurance Management<ul><li>Participate in audit of SIEHS staff as HR representative.</li><li>To ensure all relevant documents are updated and controlled by QA.</li><li>To ensure that employees personal files are maintained as per the ISO &amp; Internal/ External audit requirements.</li><li>Update records on the basis of audit findings &amp; share updated/ amended records with QA.</li></ul>COMPETENCY MATRIX:Technical Skills<ul><li>Good computer skills (MS Office)</li><li>HRIS</li><li>Certification for Participation ISO9001-2015 Understanding.</li></ul>Management Skills<ul><li>Excellent organizational skills</li><li>Ability to manage people from other teams</li><li>Good written and spoken communication skills</li><li>Accuracy and attention to detail</li><li>Good computer skills</li><li>Respect for confidential information</li></ul>Key Attributes<ul><li>Should have patience and understanding.</li><li>Ability to listen before offering advice.</li><li>Good HR knowledge.</li><li>Self-driven, strong sense of ownership.</li></ul>Education: Bachelor&rsquo;s degree, preferably in HRMExperience: 1-3 years of HR experience is mustAge: Minimum 25 yearsGender: FemaleJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

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SPAS

ABOUT_COMPANY

Station Coordinator Female

IT Helpdesk

Assistant Manager - Research, Development and Education

Analyst - People & Culture (HR)

Analyst - People & Culture (HR)