Qureos Mentor

Specialized Seamless Services (SSS)

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 Job Purpose (Job Description &ndash; Overview)
 
 
 
 The Technical Support role is responsible for providing first-line IT support to end users, ensuring the smooth operation of daily IT services. The role focuses on troubleshooting hardware, software, network, and communication issues, supporting users on-site, and escalating complex problems when required. The objective is to maintain high service availability, minimize downtime, and ensure user satisfaction.
 
 
 Key Responsibilities (Responsibilities Section)
 
 
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 Provide first-level IT support for end users (hardware, software, and network issues)
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 Respond to service requests and incidents in a timely and professional manner
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 Troubleshoot PCs, laptops, printers, and peripheral devices
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 Support basic network connectivity issues (LAN, Wi-Fi, TCP/IP fundamentals)
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 Provide basic support for Cisco network devices (switches, VLANs, port access)
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 Assist with installation, configuration, and setup of user devices and IT equipment
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 Support Windows operating systems and basic Linux operations
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 Provide basic support for cloud services (Azure fundamentals)
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 Support VoIP and unified communication systems (basic troubleshooting)
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 Escalate complex or critical issues to senior IT or vendors when required
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 Document incidents, solutions, and procedures clearly
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 Follow IT policies, security standards, and best practices
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 Maintain clear and professional communication with all users
 
 
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 Required Qualifications
 
 
 
 
 Education
 
 
 
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 Bachelor&rsquo;s degree in IT, Computer Science, or related field
 
 
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 Experience
 
 
 
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 2&ndash;3 years of experience in Help Desk or Technical Support
 
 
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 Technical Skills (Must)
 
 
 
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 Hardware &amp; software troubleshooting (PCs, laptops, printers)
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 Networking fundamentals (LAN, Wi-Fi, TCP/IP)
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 Windows OS support
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 Basic Cisco networking knowledge (switching, VLAN awareness)
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 Ticket handling &amp; documentation
 
 
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 Preferred Qualifications (Nice To Have)
 
 
 
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 Linux basic administration
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 Azure fundamentals
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 VoIP systems support
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 CCNA certification
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IT Technical Support

Join Specialized Seamless Services (SSS) and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Specialized Seamless Services (SSS)

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IT Technical Support