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Application Specialist (Healthcare IT)

We are looking for a technically skilled Application Specialist to join our Digital Transformation team.

This role is ideal for professionals with hands-on experience in Healthcare IT, Dental Software Solutions, application support, and customer-facing technical operations.

Key Responsibilities

Provide technical support for Dental Practice Management Systems and related healthcare applications.
Troubleshoot application, database, server, and connectivity issues.
Manage support and implementation tickets while ensuring SLA compliance.
Support system installations, upgrades, patches, and deployments.
Monitor system performance and maintain stable operational environments.
Document incidents, root cause analyses, and technical resolutions.
Collaborate with customers and internal teams to resolve complex technical issues.
Deliver regular reports on support activities and system performance.

Required Qualifications

Bachelor's Degree in Information Technology, Computer Science, Software Engineering
2–5 years of experience in Dental Application Support .
Strong troubleshooting and analytical skills.
Good understanding of:
Windows Server environments
Networking fundamentals (TCP/IP, DNS, VPN, firewall basics)
Databases and SQL queries
Software deployment and configuration
Experience supporting enterprise applications in production environments.
Strong customer communication and problem-solving skills.
Fluent English (written and spoken).

Highly Preferred Experience

Candidates with experience in one or more of the following will be given strong preference: