Application Specialist (Healthcare IT)

We are looking for a technically skilled Application Specialist to join our Digital Transformation team.

This role is ideal for professionals with hands-on experience in Healthcare IT, Dental Software Solutions, application support, and customer-facing technical operations.

Key Responsibilities

• Provide technical support for Dental Practice Management Systems and related healthcare applications.
• Troubleshoot application, database, server, and connectivity issues.
• Manage support and implementation tickets while ensuring SLA compliance.
• Support system installations, upgrades, patches, and deployments.
• Monitor system performance and maintain stable operational environments.
• Document incidents, root cause analyses, and technical resolutions.
• Collaborate with customers and internal teams to resolve complex technical issues.
• Deliver regular reports on support activities and system performance.
  
  

Required Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Software Engineering, or a related field.
• 2–5 years of experience in Application Support, Healthcare IT, or Medical Software environments.
• Strong troubleshooting and analytical skills.
• Good understanding of:
• Windows Server environments
• Networking fundamentals (TCP/IP, DNS, VPN, firewall basics)
• Databases and SQL queries
• Software deployment and configuration
• Experience supporting enterprise applications in production environments.
• Strong customer communication and problem-solving skills.
• Fluent English (written and spoken).
  
  

Highly Preferred Experience

Candidates with experience in one or more of the following will be given strong preference:

• Dental Software Solutions
• Carestream Dental
• R4
• Sensei
• Titanium
• AXIUM
• Cloud-based dental platforms
• Dental imaging systems
• PACS / VNA solutions
• DICOM protocols
• HL7 / FHIR integrations
• Healthcare information systems (HIS, RIS, EMR/EHR)
  
  

Preferred Certifications

• Microsoft certifications
• ITIL
• PMP
• Healthcare IT certifications
  
  

What Success Looks Like

Within your first 90 days, you will be expected to:

• Independently manage support tickets.
• Meet SLA targets consistently.
• Resolve technical issues with minimal supervision.
• Demonstrate strong customer handling and communication skills.
• Contribute to technical documentation and knowledge sharing.
  
  

Location: Remote

If your experience includes Healthcare IT, Dental Software, medical imaging systems, or enterprise application support, we would like to hear from you.

r professionals with hands-on experience in Healthcare IT, Dental Software Solutions, Application Support, and Customer-Facing Technical Operations.

Required Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Software Engineering, or a related field.
• 2–5 years of experience in Application Support, Healthcare IT, or Medical Software environments.
• Strong troubleshooting and analytical skills.
• Good understanding of:
• Windows Server Environments
• Networking Fundamentals (TCP/IP, DNS, VPN, Firewall Basics)
• Databases and SQL Queries
• Software Deployment and Configuration
• Experience supporting enterprise applications in production environments.
• Strong customer communication and problem-solving skills.
• Fluent English (written and spoken).
  
  

Highly Preferred Experience

Candidates with experience in one or more of the following will be given strong preference:

• Dental Software Solutions
• Carestream Dental
• R4
• Sensei
• Titanium
• AXIUM
• Cloud-based Dental Platforms
• Dental Imaging Systems
• PACS / VNA Solutions
• DICOM Protocols
• HL7 / FHIR Integrations
• Healthcare Information Systems (HIS, RIS, EMR/EHR)
  
  

Preferred Certifications

• Microsoft Certifications
• ITIL
• PMP
• Healthcare IT Certifications
  
  

What Success Looks Like

Within your first 90 days, you will be expected to:

• Independently manage support tickets.
• Meet SLA targets consistently.
• Resolve technical issues with minimal supervision.
• Demonstrate strong customer handling and communication skills.
• Contribute to technical documentation and knowledge sharing.
  
  

Location: Remote

If your experience includes Healthcare IT, Dental Software, Medical Imaging Systems, or Enterprise Application Support, we would like to hear from you.