Qureos Mentor

Spokane Tribe-spokane Reservation

<div><p><b>Department: </b>Information Technology <b>Salary: </b>DOE/DOQ</p><p><b>
Location: </b>Administration &ndash; Wellpinit, WA <b>Travel: </b>As required</p><p><b>
Position Type: </b>Full-Time, Non-Exempt <b>Reports To: </b>Chief Operating Officer (COO)</p><h2 class="jobSectionHeader"><b>
Position Summary</b></h2><p>
The Enterprise IT Manager is responsible for building, maintaining, and securing Spokane Tribal Enterprises&rsquo; technology infrastructure in alignment with STE&rsquo;s core values of Family, Honor, Compassion, Time, Self-Reliance, Hospitality, Unity, Accountability, and Curiosity. This role provides both hands-on technical leadership and strategic oversight of enterprise-wide systems, ensuring reliable, secure, and scalable technology solutions that support retail, distribution, and corporate operations.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><p>
All responsibilities are carried out in alignment with STE&rsquo;s people-first philosophy, cultural respect, accountability, and commitment to operational excellence.</p><h3 class="jobSectionHeader"><b>
IT Leadership &amp; Team Development (Family, Unity)</b></h3><ul><li>
Provide leadership, mentorship, and tools for success to IT administrators supporting infrastructure, network, and desktop environments.</li><li>
Train and develop junior IT staff in technical and operational best practices.</li><li>
Foster collaboration, accountability, and continuous learning within the IT Services team.</li></ul><h3 class="jobSectionHeader"><b>
Infrastructure &amp; Systems Management (Honor, Accountability)</b></h3><ul><li>
Design, build, install, test, and support enterprise infrastructure systems, including servers, networks, desktops, and mobile devices.</li><li>
Provide advanced system administration and Tier 2/3 support for complex enterprise systems across cloud and on-premises environments.</li><li>
Perform system-level design and configuration, including hardware, operating systems, and platform specifications.</li><li>
Ensure high availability, performance, and reliability of enterprise applications and services.</li></ul><h3 class="jobSectionHeader"><b>
Network &amp; Security Operations (Time, Accountability)</b></h3><ul><li>
Configure, install, and maintain firewalls, switches, routers, and wireless networks across all STE locations.</li><li>
Partner with internal and external security teams to ensure systems are patched, monitored, and secure.</li><li>
Build and deploy enterprise monitoring solutions to support capacity planning and system visibility.</li><li>
Participate in on-call rotation and respond to outages or degraded system performance.</li></ul><h3 class="jobSectionHeader"><b>
Vendor &amp; Project Management (Hospitality, Curiosity)</b></h3><ul><li>
Serve as technical subject matter expert and liaison with vendors and service providers.</li><li>
Coordinate escalations with vendor support teams during incidents.</li><li>
Lead and support infrastructure-related projects, upgrades, and new implementations.</li><li>
Support disaster recovery planning and execution.</li></ul><h3 class="jobSectionHeader"><b>
Operational Strategy &amp; Standardization (Self-Reliance, Accountability)</b></h3><ul><li>
Develop and maintain processes and procedures for managing infrastructure, networks, and devices.</li><li>
Implement standardized technology ordering based on job roles and business needs.</li><li>
Design and implement automated ticketing systems to improve service levels, accountability, and tracking.</li><li>
Develop clear escalation and contact procedures for system incidents.</li></ul><h2 class="jobSectionHeader"><b>
Strategic Goals &amp; Initiatives</b></h2><ul><li>
Obtain Fuel Systems Technician certification to serve as first-line support for fuel system technology.</li><li>
Lead full network rebuilds to enable seamless access and connectivity across all STE locations.</li><li>
Eliminate reliance on NDM remote support.</li><li>
Implement enterprise-wide password management and mobile device management solutions.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
Minimum five (5) years of experience as a Network Administrator or Server Administrator.</li><li>
Strong hands-on experience with virtualization technologies and enterprise infrastructure.</li><li>
Advanced knowledge of networking concepts including TCP/IP, routing, switching, firewalls, IP addressing, and subnetting.</li><li>
Strong working knowledge of Microsoft server and workstation operating systems, Active Directory, Azure AD, DNS/DHCP, and security tools.</li><li>
Experience supporting multi-site, multi-environment enterprise systems.</li><li>
Ability to troubleshoot complex infrastructure, network, security, and application issues.</li><li>
Strong project management and implementation skills.</li><li>
Excellent written and verbal communication skills.</li></ul><h2 class="jobSectionHeader"><b>
Work Environment &amp; Physical Requirements</b></h2><ul><li>
Professional office and field-based work environments.</li><li>
Frequent computer, keyboard, and network equipment use.</li><li>
Ability to lift up to 50 lbs.</li><li>
Prolonged periods of standing, walking, and sitting.</li><li>
Ability to respond effectively during emergencies, outages, and system failures.</li><li>
Ability to safely operate a motor vehicle.</li></ul><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.</p><h2 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h2><p>
Pay rate is DOE/DOQ. Benefits include PTO, medical, dental, vision, life and disability insurance, 401(k), and professional development opportunities contingent upon funding and approval.</p><h2 class="jobSectionHeader"><b>
Disclaimer</b></h2><p>
Spokane Tribal Enterprises practices Indian Preference in hiring. Employment is contingent upon successful completion of a background investigation, drug screening, and a 90-day orientation period. This job description is not intended to be an exhaustive list of duties.</p></div>

IT MANAGER

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Spokane Tribe-spokane Reservation

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IT MANAGER