IT MANAGER

Department: Information Technology Salary: DOE/DOQ

Location: Administration – Wellpinit, WA Travel: As required

Position Type: Full-Time, Non-Exempt Reports To: Chief Operating Officer (COO)

Position Summary

The Enterprise IT Manager is responsible for building, maintaining, and securing Spokane Tribal Enterprises’ technology infrastructure in alignment with STE’s core values of Family, Honor, Compassion, Time, Self-Reliance, Hospitality, Unity, Accountability, and Curiosity. This role provides both hands-on technical leadership and strategic oversight of enterprise-wide systems, ensuring reliable, secure, and scalable technology solutions that support retail, distribution, and corporate operations.

Key Responsibilities

All responsibilities are carried out in alignment with STE’s people-first philosophy, cultural respect, accountability, and commitment to operational excellence.

IT Leadership & Team Development (Family, Unity)

• Provide leadership, mentorship, and tools for success to IT administrators supporting infrastructure, network, and desktop environments.
• Train and develop junior IT staff in technical and operational best practices.
• Foster collaboration, accountability, and continuous learning within the IT Services team.

Infrastructure & Systems Management (Honor, Accountability)

• Design, build, install, test, and support enterprise infrastructure systems, including servers, networks, desktops, and mobile devices.
• Provide advanced system administration and Tier 2/3 support for complex enterprise systems across cloud and on-premises environments.
• Perform system-level design and configuration, including hardware, operating systems, and platform specifications.
• Ensure high availability, performance, and reliability of enterprise applications and services.

Network & Security Operations (Time, Accountability)

• Configure, install, and maintain firewalls, switches, routers, and wireless networks across all STE locations.
• Partner with internal and external security teams to ensure systems are patched, monitored, and secure.
• Build and deploy enterprise monitoring solutions to support capacity planning and system visibility.
• Participate in on-call rotation and respond to outages or degraded system performance.

Vendor & Project Management (Hospitality, Curiosity)

• Serve as technical subject matter expert and liaison with vendors and service providers.
• Coordinate escalations with vendor support teams during incidents.
• Lead and support infrastructure-related projects, upgrades, and new implementations.
• Support disaster recovery planning and execution.

Operational Strategy & Standardization (Self-Reliance, Accountability)

• Develop and maintain processes and procedures for managing infrastructure, networks, and devices.
• Implement standardized technology ordering based on job roles and business needs.
• Design and implement automated ticketing systems to improve service levels, accountability, and tracking.
• Develop clear escalation and contact procedures for system incidents.

Strategic Goals & Initiatives

• Obtain Fuel Systems Technician certification to serve as first-line support for fuel system technology.
• Lead full network rebuilds to enable seamless access and connectivity across all STE locations.
• Eliminate reliance on NDM remote support.
• Implement enterprise-wide password management and mobile device management solutions.

Qualifications

• Minimum five (5) years of experience as a Network Administrator or Server Administrator.
• Strong hands-on experience with virtualization technologies and enterprise infrastructure.
• Advanced knowledge of networking concepts including TCP/IP, routing, switching, firewalls, IP addressing, and subnetting.
• Strong working knowledge of Microsoft server and workstation operating systems, Active Directory, Azure AD, DNS/DHCP, and security tools.
• Experience supporting multi-site, multi-environment enterprise systems.
• Ability to troubleshoot complex infrastructure, network, security, and application issues.
• Strong project management and implementation skills.
• Excellent written and verbal communication skills.

Work Environment & Physical Requirements

• Professional office and field-based work environments.
• Frequent computer, keyboard, and network equipment use.
• Ability to lift up to 50 lbs.
• Prolonged periods of standing, walking, and sitting.
• Ability to respond effectively during emergencies, outages, and system failures.
• Ability to safely operate a motor vehicle.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Compensation & Benefits

Pay rate is DOE/DOQ. Benefits include PTO, medical, dental, vision, life and disability insurance, 401(k), and professional development opportunities contingent upon funding and approval.

Disclaimer

Spokane Tribal Enterprises practices Indian Preference in hiring. Employment is contingent upon successful completion of a background investigation, drug screening, and a 90-day orientation period. This job description is not intended to be an exhaustive list of duties.