Qureos Mentor

Spring Hill Suites

Job Summary Join our dynamic hospitality team as a Housekeeper, where your energy and attention to detail will create a welcoming and spotless environment for guests and staff alike. In this vital role, you will be responsible for maintaining cleanliness, order, and comfort across all areas of our facility. Your proactive approach and dedication will ensure that every space reflects our commitment to excellence and guest satisfaction. This position offers an engaging opportunity to contribute to a vibrant hospitality setting while honing your skills in cleaning, floor care, and custodial management.Duties<ul><li>Perform thorough cleaning of guest rooms, public areas, and back-of-house spaces, including dusting, vacuuming, mopping, and sanitizing surfaces.</li><li>Maintain high standards of hygiene by properly handling cleaning supplies and equipment.</li><li>Care for floors by sweeping, scrubbing, polishing, and applying appropriate treatments to preserve their appearance and safety.</li><li>Restock supplies such as toiletries, linens, towels, and amenities to ensure guest needs are met promptly.</li><li>Follow established protocols for waste disposal and linen management to uphold cleanliness standards.</li><li>Assist with special cleaning projects including industrial cleaning tasks or deep cleans of carpets and upholstery as needed.</li><li>Collaborate with team members to ensure all areas meet health and safety regulations while delivering exceptional hospitality service.</li></ul>Skills<ul><li>Strong knowledge of floor care techniques including sweeping, mopping, polishing, and carpet cleaning.</li><li>Familiarity with hotel housekeeping procedures and standards is highly desirable.</li><li>Excellent attention to detail with a proactive attitude toward maintaining cleanliness and organization.</li><li>Effective communication skills to coordinate with team members and respond to guest requests professionally.</li><li>Demonstrated ability to manage time efficiently in a fast-paced environment while maintaining high-quality standards.</li></ul>Job Types: Full-time, Part-timePay: $18.00 - $18.75 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Work Location: In person

Housekeeper

OverviewThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Responsibilities<ul><li>Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.</li><li>Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).</li><li>Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.</li><li>Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.</li><li>Review Front Office log and Trace File daily.</li><li>Answer inquires from guests regarding restaurants, transportation, entertainment, etc.</li><li>Follow all cash handling and credit policies.</li><li>Be aware of all rates, packages and special promotions as listed in the Red Book.</li><li>Be familiar with all in-house groups.</li><li>Be aware of closed out and restricted dates.</li><li>Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.</li><li>Be familiar with hospitality terminology.</li><li>Have knowledge of emergency procedures and assist as needed.</li><li>Handle check-ins and checkouts in a friendly, efficient and courteous manner.</li><li>Use proper two-way radio etiquette at all times when communicating with other employees.</li><li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</li><li>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>Be able to complete a bucket check, room rate verification report, and housekeeping report.</li><li>Balance and prepare individual paperwork for closing of shift according to hotel standards.</li><li>Maintain and market promotions and guest programs.</li><li>Maintain a clean work area.</li><li>Assist guests with safe deposit boxes.</li></ul>Qualifications<ul><li>College course work in related field helpful.</li><li>Experience in a hotel or a related field preferred.</li><li>High School diploma or equivalent required.</li><li>Computer experience required.</li><li>Customer Services experience preferred.</li><li>Flexible and long hours sometimes required.</li><li>Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li><li>Ability to stand during entire shift.</li><li>Maintain a warm and friendly demeanor at all times.</li><li>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li><li>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li><li>Must be able to multitask and prioritize departmental functions to meet deadlines.</li><li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li><li>Attend all hotel required meetings and trainings.</li><li>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li><li>Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.</li><li>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li><li>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li><li>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li><li>Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.</li><li>Must be able to cross-train in other hotel related areas.</li><li>Must be able to maintain confidentiality of information.</li><li>Must be able to show initiative, including anticipating guest or operational needs.</li><li>Perform other duties as requested by management.</li></ul>Apply for this job onlineEmail this job to a friendShare on your newsfeedHighgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver&rsquo;s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.Pay: $16.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Guest Service Agent

OverviewThe Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.Responsibilities<ul><li>Respond to all guests&rsquo; requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.</li><li>Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.</li><li>Carry a cell phone at all times.</li><li>Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.</li><li>Develop employee morale and ensure training of Guest Services personnel.</li><li>Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.</li><li>Attend daily and monthly Rooms Merchandizing meetings.</li><li>Participate in required M.O.D. program as scheduled</li><li>Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis</li><li>Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.</li><li>Ensure that no-show revenue is maximized through consistent and accurate billing.</li><li>Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.</li><li>Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.</li><li>Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.</li><li>Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.</li><li>Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.</li><li>Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.</li><li>Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.</li><li>Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.</li><li>Ensure sign off of all Service Standards by Position for Guest Services staff.</li><li>Assist in preparation of revenue and occupancy forecasting.</li><li>Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.</li><li>Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..</li><li>Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.</li><li>Ensure correct and accurate cash handling at the Front Desk.</li><li>Follow and enforce all Highgate Hotel credit policies.</li><li>Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.</li><li>Maintain and monitor &quot;Lost and Found&quot; procedures and policies according to Highgate Hotel standards.</li><li>Establish and maintain key control system.</li><li>Ensure participation within department for monthly Highgate Hotel team meeting.</li><li>Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.</li><li>Monitor all V.I.P.'s, special guests and requests.</li><li>Maintain required pars of all front office and stationary supplies.</li><li>Review daily Front Office work and activity reports generated by Night Audit.</li><li>Review Front Office log book and Guest Request log on a daily basis.</li></ul>Qualifications<ul><li>At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.</li><li>Supervisory experience required.</li><li>The ability to demonstrate exceptional Customer Service Skills.</li><li>Must be proficient in Windows and Microsoft Office.</li><li>Able to work long hours as sometimes required.</li><li>Maintain a warm and friendly demeanor at all times.</li><li>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li><li>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li><li>Must be able to multitask and prioritize departmental functions to meet deadlines.</li><li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li><li>Attend all hotel required meetings and trainings.</li><li>Participate in M.O.D. coverage as required.</li><li>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li><li>Maintain high standards of personal appearance and grooming, which include wearing nametags.</li><li>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li><li>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li><li>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li><li>Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.</li><li>Must be able to maintain confidentiality of information.</li><li>Perform other duties as requested by management.</li></ul>Apply for this job onlineEmail this job to a friendShare on your newsfeed Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver&rsquo;s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.Pay: $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Front Office Manager

<div>PM Bartender
This position is responsible for preparing and serving beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. According to function specifications, sets up, maintains, and takes down the bar after service has concluded. Ensures exceptional guest service and creates an inviting bar atmosphere.
Responsibilities:<ul><li>
Guest Service/Point of Sale: Greets all guests in a courteous and friendly manner. Accurately and quickly takes, prepares and delivers beverage orders according to standards. Responds to guests needs and provides the highest level of quality service. Brand cash handling/POS procedures to ensure accurate closing of all guest checks.</li><li>
Bartender Duties: Dispenses appropriate levels of alcohol; prepares drinks to recipe and brand standards. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Consistently checks guests' identification and monitors guest's consumption of alcoholic beverages to ensure compliance with state and local liquor laws. Prepares standard menu options for guests when needed. Assists other associates as needed to ensure guest needs are met.</li><li>
Bussing/Cleaning: Responsible for disposal of garbage, picking up trays, re-stocking barware, and clearing/wiping down bar. Transfers dirty glassware to the dish room, and polishes clean glassware.</li><li>
Paperwork: Completes all required paperwork accurately and in a timely manner. Completes beginning and end of shift inventory, and other responsibilities as needed.</li><li>
Safety/Risk Management: Maintains a clean and safe work area, and handles all beverage/food in compliance with brand, local, state and federal regulations. Responsible for maintaining sanitation and cleanliness of the bar and storeroom. Follow all brand procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.</li><li>
Self /Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to brand grooming and appearance standards, and general work rules and department procedures.</li><li>
Miscellaneous/Other Duties: Completes all required side work, and takes initiative to jump in wherever necessary. Works as a team player and actively contributes to the success of the guest experience.</li></ul>
Job Requirements
Required Skills and Experience:<ul><li>
High school diploma/GED or equivalent experience required.</li><li>
TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.</li><li>
Must have one or more years of previous bartending experience or Bartender certification.</li><li>
Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.</li><li>
Must have the ability to speak, understand, and write English in order to meet guest's needs and complete required paperwork.</li><li>
Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift, and up to 75 pounds on an occasional basis.</li><li>
Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and moving about the property continuously throughout the shift.</li><li>
Prefer one or more years of previous bartending experience and Bartender certification.</li></ul>
 
Brand: Springhill Suites by Marriott
 
Address: 3774 EASTGATE BLVD EASTON, PA - 18045
 
Property Description: Springhill Suites by Marriott Easton
 
Property Number: SEP</div>

Bartender

<div>The hourly wage for this position is $19.76 
We are pleased to announce a wonderful opportunity for a Bartender. 
What will you be doing most days?<ul><li>
Greet customers in a timely manner</li><li>
Prepare a large amount alcohol and non-alcoholic beverages</li><li>
 Interact positively with customers, take orders, and serve a variety of snacks and drinks</li><li>
Assess customers needs and preferences while making knowledgeable recommendations</li><li>
Check customers identification and confirm it meets legal drinking age</li><li>
Comply with all food and beverage regulations</li><li>
Operate cash registers, collect payments from customers, and return change</li><li>
Manage bar operation; including ordering and maintaining liquor and bar supplies</li></ul> 
What are the requirements for this position?<ul><li>
You must be a minimum of 21 years of age in order to serve alcoholic beverages</li><li>
You have in-depth knowledge of alcohol and craft cocktail bars and possess strong mixology skills</li><li>
You can be on your feet for up to eight hours</li><li>
You can communicate effectively with guests and other associates</li><li>
You must be able to work a varied schedule that may include evenings, nights, and weekends.</li></ul> 
Physical Requirements for this Position
This is a physically demanding position. You must be comfortable standing, sitting, walking, lifting, and squatting for extended periods of time. 
Travel Requirements
This position would require little to no travel. 
Pay Scale: $9.43- $23.03/hour
*Rate depends upon state/market and experience* 
This property is managed by OTO Development. 
About OTO Development
OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. 
OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success. 
Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more. 
Revised 6/10/25 
 
Brand: SpringHill Suites Belmont Redwood Shores
 
Address: 1401 Shoreway Rd Belmont, CA - 94002
 
Property Description: Belmont Redwood Shores - CA0930D SpringHill Suites
 
Property Number: CA0930D</div>

Join Spring Hill Suites and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Spring Hill Suites

About Company

Housekeeper

Guest Service Agent

Front Office Manager

Bartender

Bartender