Qureos Mentor

SSC HR Solutions

<div>
 
 Job Summary
 
 
 
 We are looking for a dedicated and customer-oriented
 
 Contact Center Agent
 
 to support daily operations and deliver a
 
 premium customer experience
 
 for an automotive service company in Cairo, Egypt. The role involves handling customer interactions, resolving issues efficiently, and contributing to the achievement of contact center KPIs.
 
 
 The ideal candidate will be proactive, detail-oriented, and capable of working in a dynamic, service-focused environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Interaction &amp; Support
 </li>
 <li>
 Handle inbound and outbound calls, emails, and messages professionally and efficiently
 </li>
 <li>
 Provide accurate information about services, bookings, pricing, and policies
 </li>
 <li>
 Ensure every customer interaction reflects the high standards of a luxury limo service
 </li>
 <li>
 Maintain a courteous, empathetic, and solution-oriented attitude
 </li>
 <li>
 Problem Solving &amp; Complaint Handling
 </li>
 <li>
 Resolve customer inquiries and complaints promptly and effectively
 </li>
 <li>
 Escalate complex issues to the Contact Center Manager when necessary
 </li>
 <li>
 Follow up on unresolved cases to ensure customer satisfaction
 </li>
 <li>
 Document all interactions and resolutions accurately in the system
 </li>
 <li>
 KPI Achievement
 </li>
 <li>
 Meet and exceed individual and team performance targets, including:
 </li>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 First Call Resolution (FCR)
 </li>
 <li>
 Average Handling Time (AHT)
 </li>
 <li>
 Call Quality Scores
 </li>
 <li>
 Adhere to schedules and availability targets
 </li>
 <li>
 Maintain high productivity and efficiency levels
 </li>
 <li>
 Data Entry &amp; System Usage
 </li>
 <li>
 Accurately log customer interactions, bookings, and complaints in CRM systems
 </li>
 <li>
 Ensure all data entered is complete and up to date
 </li>
 <li>
 Support reporting requirements by maintaining clean and reliable records
 </li>
 <li>
 Quality &amp; Compliance
 </li>
 <li>
 Follow established scripts, processes, and service standards
 </li>
 <li>
 Participate in quality monitoring and feedback sessions
 </li>
 <li>
 Comply with company policies and operational procedures
 </li>
 <li>
 Team Collaboration
 </li>
 <li>
 Work closely with team members, dispatch, and operations teams to ensure delivery service
 </li>
 <li>
 Support the Contact Center Manager in achieving team objectives
 </li>
 <li>
 Share feedback and suggestions for improving customer experience and processes
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree from a related field
 </li>
 <li>
 1-3 years of experience in a contact center or customer service role
 </li>
 <li>
 Strong communication skills in Arabic and English
 </li>
 <li>
 Good problem-solving and interpersonal skills
 </li>
 <li>
 Ability to multitask and work under pressure
 </li>
 <li>
 Basic computer skills and familiarity with CRM systems
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience in transportation, hospitality, or service industries
 </li>
 <li>
 Knowledge of call center tools and customer service best practices
 </li>
 <li>
 Strong attention to detail and accuracy
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Customer focus
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Problem-solving
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Adaptability
 </li>
 <li>
 Attention to detail
 
 
 </li>
 </ul>
 
 Success Metrics
 
 
 
 Performance in this role will be measured by:
 
 
 <ul>
 <li>
 Individual KPI achievement (CSAT, AHT, FCR, etc.)
 </li>
 <li>
 Quality of customer interactions
 </li>
 <li>
 Accuracy of data entry and documentation
 </li>
 <li>
 Contribution to team performance
 </li>
 </ul>
</div>

Contact Center Representative

<div>
 As a Frontend you will be responsible for creating and maintaining high-quality user interfaces for our applications. You will work closely with UX/UI designers and backend developers to deliver a seamless user experience. Your role will involve coding, debugging, and optimizing front-end applications using modern technologies.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in frontend development with React
 </li>
 <li>
 Strong knowledge of HTML, CSS, and Typescript
 </li>
 <li>
 Experience with styling frameworks such as Tailwind CSS or Styled Components
 </li>
 <li>
 Experience in unit testing with Jest and React testing framework
 </li>
 <li>
 Familiarity with integrating and consuming REST APIs
 </li>
 <li>
 Experience with Git version control tool
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Experience with React Native Development
 </li>
 <li>
 Knowledge of CICD pipelines
 </li>
 <li>
 Experience in agile development and methodologies like Scrum
 </li>
 </ul>
</div>

Senior Frontend Developer "React" (Banking )

<div>
 <ul>
 <li>
 JOB SUMMARY
 
 
 </li>
 </ul>
 As the Sales Director, you will drive commercial leadership and strategic execution globally. You will be responsible for shaping and executing the regional and country's commercial agenda, with a strong emphasis on sales performance (targets), cost management, product mix, and revenue growth. Collaborating closely with cross-functional teams, you will develop and implement operational plans that align with the overall business strategy and tactical objectives. Your leadership will be pivotal in achieving performance goals and fostering a high-performance culture within your team.
 
 
 <ul>
 <li>
 KEY RESPONSIBILITIES &amp; DUTIES
 </li>
 <li>
 Performance Accountability: Oversee and drive global sales performance, ensuring alignment with budgetary and growth objectives
 </li>
 <li>
 Team Leadership: Recruit, mentor, develop, and motivate a high-performing sales team, establishing clear roles and objectives to foster competitive advantage and drive business success.
 </li>
 <li>
 Cost Management: Monitor and control costs related to commercial activities, ensuring efficient resource utilization to meet operational goals within budget.
 </li>
 <li>
 Stakeholder Engagement: Collaborate effectively with internal stakeholders and manage relationships with key external partners to enhance market access and business opportunities.
 </li>
 <li>
 Market Access Strategy: Develop and implement strategies to optimize market access and penetration, ensuring alignment with overall business objectives.
 </li>
 <li>
 Ethical Standards: Maintain high ethical standards and foster a culture of integrity, ensuring that all business practices reflect the company's values
 </li>
 <li>
 Performance Management: Lead performance management processes, including coaching and development initiatives, to enhance team capabilities and drive continuous improvement.
 </li>
 <li>
 Continuous Improvement: Establish metrics to assess sales performance, facilitating regular feedback loops and proactive communication for ongoing enhancements.
 </li>
 <li>
 Additional Duties: Undertake any other related responsibilities as assigned by your direct manager to support business objectives.
 </li>
 <li>
 COMMUNICATION CHANNELS
 
 
 </li>
 </ul>
 AL COMMUNICATION
 
 
 <ul>
 <li>
 Finance.
 </li>
 <li>
 Supply Chain
 </li>
 <li>
 R&amp;D.
 </li>
 <li>
 HR.
 </li>
 <li>
 Administration, Legal &amp; Business.
 </li>
 <li>
 Quality.
 
 
 </li>
 </ul>
 PURPOSE:
 
 
 <ul>
 <li>
 Regarding the work condition.
 
 
 </li>
 </ul>
 EXTERNAL COMMUNICATION
 
 
 <ul>
 <li>
 Distributors across the globe
 </li>
 <li>
 Key Opinion Leaders
 </li>
 <li>
 Exhibitions
 </li>
 <li>
 Consolidated Purchase Committee
 </li>
 <li>
 Medical Industries Division
 </li>
 <li>
 PURPOSE:
 </li>
 <li>
 To manage projects.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 JOB REQUIREMENTS :
 
 
 <ul>
 <li>
 Bachelor's degree in Medicine/Pharmacy &amp; Dental or Relevant field
 </li>
 <li>
 MBA or Other relevant high-graduate qualifications are a plus
 </li>
 <li>
 10 -15 Years in Sales &amp; Marketing
 </li>
 <li>
 Experience in Medical device
 </li>
 <li>
 Technical and Core Competencies :
 </li>
 <ul>
 <li>
 Leading and Supervising
 </li>
 <li>
 Working with People
 </li>
 <li>
 Adhering to Principles and Values
 </li>
 <li>
 Writing and Reporting
 </li>
 <li>
 Planning and Organizing
 </li>
 <li>
 Delivering Results and Meeting Customers' Expectations
 </li>
 <li>
 Role-specific knowledge
 </li>
 <li>
 Relating and Networking
 </li>
 <li>
 Presenting and Communicating Information
 </li>
 <li>
 Adapting and Responding to Change
 </li>
 </ul>
 </ul>
</div>

Sales Director "Medical Industry"

<div>
 
 Job Summary
 
 
 
 We are seeking a proactive and experienced
 
 Project Manager
 
 to oversee multiple concurrent construction projects, including large-scale renovations and fit-outs. The ideal candidate will lead project planning, coordination, and execution from pre-construction through handover, ensuring quality, safety, and delivery within scope and schedule. This role requires strong leadership, technical knowledge, and the ability to manage diverse teams, contractors, and site challenges under pressure.
 
 
 
 Key Responsibilities
 
 
 
 
 Project Management
 
 
 
 <ul>
 <li>
 Lead and manage full project lifecycles across multiple sites
 </li>
 <li>
 Develop detailed execution plans, timelines, and work schedules
 </li>
 <li>
 Monitor progress, flag risks, and adjust plans to ensure smooth execution
 </li>
 <li>
 Oversee project documentation and ensure adherence to contractual requirements
 
 
 </li>
 </ul>
 
 Site Supervision &amp; Coordination
 
 
 
 <ul>
 <li>
 Conduct regular site visits to track work quality, resolve issues, and enforce safety standards
 </li>
 <li>
 Coordinate between internal teams, subcontractors, consultants, and suppliers
 </li>
 <li>
 Ensure all work aligns with design specifications, construction drawings, and regulatory standards
 
 
 </li>
 </ul>
 
 Resource &amp; Budget Oversight
 
 
 
 <ul>
 <li>
 Track resources, manpower allocation, and procurement schedules
 </li>
 <li>
 Monitor cost performance and support finance in preparing progress payments and cost reports
 </li>
 <li>
 Ensure material deliveries and on-site usage are aligned with project needs and deadlines
 
 
 </li>
 </ul>
 
 Client &amp; Stakeholder Communication
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for clients during project execution
 </li>
 <li>
 Provide regular progress updates, coordinate approvals, and manage change requests
 </li>
 <li>
 Ensure expectations are clearly communicated and professionally managed
 
 
 </li>
 </ul>
 
 Compliance &amp; Quality Control
 
 
 
 <ul>
 <li>
 Ensure all site activities adhere to quality standards, local regulations, and safety guidelines
 </li>
 <li>
 Conduct or supervise inspections and approve key milestones before moving to next phases
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Civil Engineering, Architecture, or a related field
 </li>
 <li>
 Minimum 7 years of experience in construction project management, with a focus on fit-outs or renovations
 </li>
 <li>
 Strong knowledge of construction workflows, drawings, site logistics, and finishing details
 </li>
 <li>
 Proficient in Microsoft Project, Excel, and construction documentation workflows
 </li>
 <li>
 Excellent organizational, leadership, and communication skills
 </li>
 <li>
 PMP certification is a plus
 </li>
 <li>
 Ability to travel regularly to project sites
 </li>
 </ul>
</div>

Project Manager - Contracting Division

<div>
 
 Position Summary:
 
 
 
 <ul>
 <li>
 Prepares, reviews, and approves documentation to support supplier quality &amp; internal inventory controls. Collaborates and supports the Procurement group with purchase orders as needed
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Review &amp; Approve/Reject supplier quality documentation prior to shipment not limited to:
 </li>
 <li>
 Material Test Reports
 </li>
 <li>
 Certificate of Conformity
 </li>
 <li>
 First Article Inspection Reports
 </li>
 <li>
 Creation and distribution of cycle count documents
 </li>
 <li>
 Creation and management of purchase orders
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Essential Characteristics:
 
 
 
 <ul>
 <li>
 Ability to read and follow written instructions, analyze, and interpret working drawings, technical specifications, etc
 </li>
 <li>
 Must have unrestricted authorization to work in the country in which the position is located
 </li>
 <li>
 Able to follow verbal and written instructions with minimal supervision
 </li>
 </ul>
</div>

Supply Chain Specialist

<div>
 
 Job Summary
 
 
 
 We are seeking a proactive and detail-oriented HR Generalist to take full ownership of our human resources function. You will be responsible for managing all HR operations, including recruitment, payroll, employee relations, compliance, documentation, and day-to-day HR administration. This role is ideal for someone who thrives in a dynamic environment and is ready to build and streamline HR systems from the ground up.
 
 
 Key Responsibilities
 
 
 
 Recruitment &amp; Talent Acquisition
 
 
 
 <ul>
 <li>
 Manage end-to-end hiring: job postings, screening, interviewing, and onboarding
 </li>
 <li>
 Work with department heads to identify staffing needs and job descriptions
 </li>
 <li>
 Create and maintain recruitment pipelines
 
 
 </li>
 </ul>
 
 Payroll &amp; HR Administration
 
 
 
 <ul>
 <li>
 Prepare and process monthly payroll, including allowances, deductions, and bonuses
 </li>
 <li>
 Track attendance, leaves, overtime, and ensure timely salary disbursement
 </li>
 <li>
 Maintain and update employee records, contracts, and documentation
 
 
 </li>
 </ul>
 
 Employee Relations &amp; Performance
 
 
 
 <ul>
 <li>
 Support employee engagement, handle grievances professionally
 </li>
 <li>
 Coordinate performance reviews and probation assessments
 </li>
 <li>
 Ensure smooth offboarding and exit interviews
 
 
 </li>
 </ul>
 
 HR Policy &amp; Compliance
 
 
 
 <ul>
 <li>
 Maintain up-to-date HR policies aligned with labor law
 </li>
 <li>
 Ensure compliance with legal, regulatory, and internal requirements
 </li>
 <li>
 Prepare employment letters, warning notices, and policy updates
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in human resources, Business Administration, or related field
 </li>
 <li>
 3+ years of experience in an HR Generalist or similar role
 </li>
 <li>
 Solid knowledge of Egyptian labor law and HR best practices
 </li>
 <li>
 Hands-on experience with payroll processing
 </li>
 <li>
 Strong organizational and multitasking skills
 </li>
 <li>
 High level of integrity, discretion, and professionalism
 </li>
 <li>
 Proficiency in Microsoft Office; familiarity with HR software is a plus
 
 
 </li>
 </ul>
 
 Preferred Attributes
 
 
 
 <ul>
 <li>
 Experience working in small-to-mid-sized companies
 </li>
 <li>
 Ability to work independently and take initiative
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Problem-solving mindset and attention to detail
 </li>
 </ul>
</div>

HR Generalist.

<div>
 
 
 Job Summary:
 
 
 
 
 We are seeking a multi-skilled
 
 Brand Experience Designer &amp; Web Developer
 
 with a focus on
 
 UX/UI, brand development, and digital marketing execution
 
 . This role is ideal for a designer-developer hybrid who thrives in enhancing existing platforms, refining brand experiences, and driving user engagement through strategic visual and technical solutions. You will not be building systems from scratch&mdash;instead, your focus will be on
 
 optimizing, elevating, and expanding
 
 the performance and consistency of already operational platforms.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Enhance and refine UI/UX across websites and web applications
 </li>
 <li>
 Lead front-end development using HTML, CSS, JavaScript, and PHP
 </li>
 <li>
 Customize and manage WordPress websites
 </li>
 <li>
 Design logos, brand systems, and visual identities
 </li>
 <li>
 Produce digital marketing materials and social media graphics
 </li>
 <li>
 Apply SEO best practices and optimize for search performance
 </li>
 <li>
 Set up and manage Google Ads and Meta Ads campaigns
 </li>
 <li>
 Ensure cohesive brand visual language across all digital and print platforms
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 
 
 <ul>
 <li>
 Proven UX/UI design experience with a responsive web portfolio
 </li>
 <li>
 Proficiency in front-end development (HTML, CSS, JavaScript, PHP)
 </li>
 <li>
 Strong WordPress customization and management skills
 </li>
 <li>
 Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, or Adobe XD
 </li>
 <li>
 Experience in branding, logo design, and visual systems
 </li>
 <li>
 Ability to create both digital and print-ready designs
 </li>
 <li>
 Knowledge of SEO, Google Ads, Meta Ads, and web analytics tools
 </li>
 <li>
 Awareness of Arabic/English bilingual design and typography
 
 
 </li>
 </ul>
 
 
 What This Role Is NOT:
 
 
 
 
 <ul>
 <li>
 This is not a full-stack or platform-building role
 </li>
 <li>
 This is not focused on systems architecture or backend-heavy development
 </li>
 <li>
 This is not entry-level&mdash;it's a strategic and creative leadership role for web and brand presence
 
 
 </li>
 </ul>
 
 
 Ideal Candidate:
 
 
 
 
 You are a
 
 design-minded developer
 
 or a
 
 tech-savvy designer
 
 who understands how to craft compelling brand experiences online. You're passionate about details, love iterating on design and UX, and understand how development and design meet to drive conversions and brand loyalty.
</div>

Brand Experience Designer & Web Developer (UX/UI & Digital Marketing Focus)

Join SSC HR Solutions and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.