Qureos Mentor

SSC HR Solutions

<div>
 
 Job Description
 
 
 
 
 Digital Experience Monitoring (DEM) Tool Subject Matter Expert (SME)
 
 
 
 The
 
 Digital Experience Monitoring (DEM) Tool Subject Matter Expert (SME)
 
 within the
 
 Experience Management Office (XMO)
 
 is responsible for the expert-level administration, optimization, and utilization of Digital Experience Monitoring tools such as
 
 SysTrack
 
 and
 
 Nexthink
 
 . The role focuses on monitoring and enhancing employee digital experiences by collecting, analyzing, and interpreting performance data, identifying issues affecting user experience, and providing actionable insights to improve productivity, service quality, and user satisfaction.
 
 
 
 Key Responsibilities
 
 
 2. Monitoring &amp; Data Analysis
 
 
 3. Reporting &amp; Insights
 
 
 4. Knowledge Sharing &amp; Collaboration
 
 
 5. Continuous Improvement &amp; Innovation
 
 
 
 <ul>
 <li>
 DEM Tool Management &amp; Optimization
 </li>
 <li>
 Configure, administer, and optimize DEM tools such as SysTrack and Nexthink.
 </li>
 <li>
 Fine-tune monitoring configurations to capture relevant data on user interactions, application performance, system health, and digital workplace experience.
 </li>
 <li>
 Ensure DEM platforms are operating efficiently and delivering accurate, reliable data.
 </li>
 <li>
 Continuously monitor digital experiences across the organization.
 </li>
 <li>
 Collect and analyze performance data to identify trends, anomalies, and potential issues.
 </li>
 <li>
 Evaluate IT service performance from the end-user perspective.
 </li>
 <li>
 Detect patterns that may impact user productivity, satisfaction, or service quality.
 </li>
 <li>
 Develop and maintain reports, dashboards, and analytics views related to digital experience metrics.
 </li>
 <li>
 Provide insights into system responsiveness, application performance, user behavior, and overall digital workplace health.
 </li>
 <li>
 Present findings and recommendations to the XMO Experience Manager and relevant stakeholders.
 </li>
 <li>
 Support data-driven decision-making through meaningful reporting and analysis.
 </li>
 <li>
 Assist XMO team members in understanding data generated from DEM platforms.
 </li>
 <li>
 Explain relationships between DEM data and other operational or business datasets.
 </li>
 <li>
 Collaborate with cross-functional IT teams to maximize the value of monitoring and analytics capabilities.
 </li>
 <li>
 Support experience improvement initiatives through data-driven insights.
 </li>
 <li>
 Stay up to date with emerging technologies, platform enhancements, and industry best practices.
 </li>
 <li>
 Contribute to the continuous improvement of monitoring capabilities and digital experience management practices.
 </li>
 <li>
 Identify opportunities to improve visibility, analytics, and operational effectiveness through DEM tools
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements
 
 
 
 
 Technical Knowledge &amp; Platform Expertise
 
 
 
 <ul>
 <li>
 In-depth knowledge of the SysTrack and/or Nexthink suite, including:
 </li>
 <ul>
 <li>
 SysTrack Workspace Analytics
 </li>
 <li>
 SysTrack Cloud
 </li>
 <li>
 Nexthink Infinity
 </li>
 <li>
 Nexthink Amplify
 </li>
 <li>
 Nexthink Flow
 </li>
 <li>
 Related platform components
 </li>
 </ul>
 <li>
 Experience administering and optimizing DEM platforms in enterprise environments.
 </li>
 <li>
 Adherence to security best practices to ensure the confidentiality and integrity of monitoring data.
 </li>
 <li>
 Experience integrating SysTrack and/or Nexthink with other systems and tools.
 </li>
 </ul>
 
 Automation &amp; Scripting
 
 
 
 <ul>
 <li>
 Advanced proficiency in PowerShell scripting.
 </li>
 <li>
 Strong knowledge of automation frameworks and automation practices.
 </li>
 <li>
 Experience designing, implementing, and managing automated workflows across IT environments.
 </li>
 <li>
 Ability to streamline repetitive tasks through automation while ensuring consistency, reliability, and scalability.
 </li>
 <li>
 Experience identifying, evaluating, and implementing automation opportunities.
 
 
 </li>
 </ul>
 
 Infrastructure &amp; Systems Administration
 
 
 
 <ul>
 <li>
 Proficiency in administering Windows Server and/or Windows desktop operating systems.
 </li>
 <li>
 Understanding of enterprise IT infrastructure and endpoint management environments.
 
 
 </li>
 </ul>
 
 Data Management &amp; Analysis
 
 
 
 <ul>
 <li>
 Strong SQL skills for database management and data analysis.
 </li>
 <li>
 Ability to collect, analyze, and interpret performance and experience data.
 </li>
 <li>
 Experience producing reports, dashboards, and analytical insights.
 
 
 </li>
 </ul>
 
 Solution Design &amp; Problem Solving
 
 
 
 <ul>
 <li>
 Demonstrated experience in solution design and architecture.
 </li>
 <li>
 Excellent troubleshooting and problem-solving skills.
 </li>
 <li>
 Ability to investigate issues, determine root causes, and recommend effective solutions.
 
 
 </li>
 </ul>
 
 Documentation &amp; Collaboration
 
 
 
 <ul>
 <li>
 Strong documentation skills for maintaining configurations, procedures, and issue resolution records.
 </li>
 <li>
 Effective communication and collaboration skills within cross-functional teams.
 </li>
 <li>
 Ability to communicate technical findings and recommendations clearly to stakeholders.
 
 
 </li>
 </ul>
 
 Language Requirement
 
 
 
 <ul>
 <li>
 English proficiency: B2 Level
 
 
 </li>
 </ul>
 
 Core Skills
 
 
 
 <ul>
 <li>
 Problem Solving
 </li>
 <li>
 User Experience
 </li>
 <li>
 Data Analysis
 </li>
 <li>
 Reporting
 </li>
 <li>
 Automation
 </li>
 </ul>
</div>

Digital Experience Monitoring (DEM) SME - Nexthink / SysTrack Specialist

<div>
 <ul>
 <li>
 Develop and execute comprehensive marketing strategies aligned with company objectives
 </li>
 <li>
 Manage brand positioning and maintain a consistent corporate identity
 </li>
 <li>
 Plan and run digital marketing campaigns across social media, Google Ads, and email marketing channels
 </li>
 <li>
 Generate qualified leads and support sales team targets
 </li>
 <li>
 Oversee content creation including social media posts, videos, designs, and case studies
 </li>
 <li>
 Analyze campaign performance and optimize ROI through data-driven decisions
 </li>
 <li>
 Manage and coordinate with external agencies, designers, and content creators
 </li>
 <li>
 Conduct market research and competitor analysis to identify trends and opportunities
 </li>
 <li>
 Support product launches, promotional campaigns, and marketing events
 </li>
 <li>
 Prepare regular marketing reports and performance insights
 </li>
 <li>
 Monitor marketing budgets and campaign spending
 </li>
 <li>
 Collaborate with sales and product teams to align marketing activities with business goals
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Marketing, Business Administration, or a related field
 </li>
 <li>
 3-5 years of experience in marketing, preferably in fintech, POS, or technology companies
 </li>
 <li>
 Strong knowledge of digital marketing tools and platforms
 </li>
 <li>
 Experience in branding, campaign management, and lead generation
 </li>
 <li>
 Good understanding of social media management and paid advertising strategies
 </li>
 <li>
 Analytical mindset with strong performance tracking and reporting skills
 </li>
 <li>
 Excellent communication, presentation, and leadership skills
 </li>
 <li>
 Ability to manage multiple projects and work under pressure
 </li>
 <li>
 Familiarity with tools such as Meta Ads, Google Ads, and CRM systems
 </li>
 <li>
 Experience in B2B marketing and customer acquisition is a plus
 </li>
 <li>
 Strong organizational and time management skills
 </li>
 <li>
 Creative thinking with attention to market trends and customer behavior
 </li>
 <li>
 Ability to meet deadlines and handle fast-paced work environments
 </li>
 </ul>
</div>

Marketing Team Leader

<div>
 <ul>
 <li>
 Implement, and administer enterprise network infrastructure including routers, L2/L3 switches, wireless solutions, load balancers, and remote access technologies to ensure high availability and optimal performance
 </li>
 <li>
 Implement, and maintain security infrastructure across multiple vendors including:
 </li>
 <ul>
 <li>
 Next-Generation Firewalls (NGFW)
 </li>
 <li>
 L3/L4 Firewalls
 </li>
 <li>
 Web Application Firewalls (WAF)
 </li>
 <li>
 Identity and Access Control solutions
 </li>
 <li>
 Secure web gateways and security proxies
 </li>
 <li>
 SASE
 </li>
 </ul>
 <li>
 Manage network segmentation, zoning, VPN connectivity, cryptography standards, and DoS/DDoS protection mechanisms to ensure compliance with security standards and best practices
 </li>
 <li>
 Administer and support enterprise voice and collaboration platforms including Avaya, Cisco and Contact Center solutions
 </li>
 <li>
 Monitor network and security infrastructure using enterprise monitoring and logging tools, investigate incidents, perform root cause analysis, and take corrective actions proactively
 </li>
 <li>
 Lead troubleshooting and resolution of complex network, communication, and security incidents while providing third-level support for critical business services
 </li>
 <li>
 Ensure proper documentation, configuration management, backup validation, disaster recovery readiness, and adherence to change management processes
 </li>
 <li>
 Collaborate with internal teams, vendors, and outsourced support providers to ensure service availability, operational excellence, and successful project delivery
 </li>
 <li>
 Participate in infrastructure projects, upgrades, migrations, audits, and security improvement initiatives
 
 
 </li>
 </ul>
 
 Technical Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Strong hands-on experience with enterprise networking technologies including routing, switching, and wireless technologies
 </li>
 <li>
 Strong experience with enterprise security solutions
 </li>
 <li>
 Experience with web application firewalls, load balancers, reverse proxies, and secure remote access technologies
 </li>
 <li>
 Good understanding of cybersecurity frameworks, segmentation models, zero-trust concepts, and security operations
 </li>
 <li>
 Experience in enterprise monitoring, logging, and troubleshooting tools
 </li>
 <li>
 Strong analytical, troubleshooting, and incident management skills
 </li>
 <li>
 Experience working in enterprise environments with high availability and strict compliance requirements
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 <li>
 Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
 </li>
 <li>
 Professional certifications are highly preferred, such as:
 </li>
 <ul>
 <li>
 CCNP Enterprise / Security
 </li>
 <li>
 PCNSE
 </li>
 <li>
 NSE
 </li>
 <li>
 CISSP
 </li>
 <li>
 F5 Certifications
 </li>
 <li>
 5-7 years of experience in enterprise network, security, and communication administration
 </li>
 </ul>
</div>

Senior System Admin

<div>
 
 Role Summary
 
 
 
 our company is hiring an
 
 AI Product Manager
 
 to own the operational line of the Technology team - task assignment, delivery cadence, performance tracking, documentation, and discipline - while keeping AI product delivery on track. This role runs the day-to-day engine of the team so engineers and data scientists can focus on building. The technical/architecture direction stays with the Technical Head; this role partners with that line but owns how work is planned, tracked, and shipped.
 
 
 The role combines
 
 understanding stakeholder requirements and leading client technical meetings
 
 , a
 
 hands-on understanding of how AI systems are deployed and how AI products are managed
 
 , and a
 
 research mandate to advance D proprietary models and agentic layers
 
 . These capabilities matter far more than years on a CV, which is why we are opening this at a mid-level (2-5 years) for a sharp, client-facing operator who can grow with the company.
 
 
 <ul>
 <li>
 Core Competencies
 
 
 </li>
 </ul>
 Candidates will be assessed against the following areas:
 
 
 <li>
 Stakeholder requirements &amp; client technical meetings - leads client and stakeholder technical meetings with confidence, asks the right questions to surface real needs and constraints, captures and documents requirements clearly, translates them into specs and tasks for the team, and manages expectations and scope throughout delivery. Comfortable being the technical face of in front of clients
 </li>
 <li>
 AI systems deployment - practical understanding of the AI/ML delivery lifecycle: moving models and AI features from prototype to production, MLOps basics (versioning, retraining, monitoring, rollback), data pipelines, evaluation, and the operational risks of running AI in production. Able to spot delivery blockers early and hold an engineering team accountable to a deployment plan
 </li>
 <li>
 AI product management - translating business goals into a prioritised backlog, writing clear specs and acceptance criteria, running an analysis-before-development workflow, managing scope against client commitments, and owning roadmap, releases, and stakeholder communication for AI products
 </li>
 <li>
 Applied AI research direction - able to read the landscape of models and agentic techniques, frame research objectives, and steer the team toward greater in-house capability - reducing dependence on third-party models and building proprietary models and agentic layers into our company AI systems
 </li>
 <li>
 Key Responsibilities
 </li>
 <li>
 Stakeholder requirements &amp; client meetings
 </li>
 <li>
 lead client and stakeholder technical meetings, elicit and document requirements, translate them into clear specs and tasks, manage scope and expectations, and act as the technical point of contact between the client, leadership, and the team
 </li>
 <li>
 Team &amp; operations management
 </li>
 <li>
 assign and balance work across the Technology team, run the weekly delivery cadence, remove blockers, and own team discipline and ways of working
 </li>
 <li>
 Delivery &amp; product ownership
 </li>
 <li>
 maintain the backlog and roadmap for the Paula and -Hub products, enforce the analysis-before-development workflow, and ensure no client commitments are made without proper scoping
 </li>
 <li>
 Research &amp; proprietary capability
 </li>
 <li>
 set and drive research objectives to grow own models and agentic layers, run a pipeline of experiments alongside delivery, and progressively move the AI systems from off-the-shelf components toward proprietary, in-house capability
 </li>
 <li>
 Performance &amp; KPIs
 </li>
 <li>
 track weekly KPIs, run progress reviews, evaluate performance, and surface risks to leadership early
 </li>
 <li>
 Documentation &amp; process
 </li>
 <li>
 ensure all work is documented and stored in the shared knowledge base, keep process living and followed, and onboard new joiners into it
 </li>
 <li>
 Meeting cadence
 </li>
 run the standing weekly structure (e.g. Career Hub, client, and planning sessions) and keep them focused and outcome-driven.
 <li>
 Tools &amp; Ways of Working - AI-Assisted Operations
 
 
 </li>
 our company runs its team operations with AI assistants (
 
 Cowork-style skills/agents
 
 ) connected directly to the tools the team lives in. The AI Product Manager is expected to use and improve this setup to run the team in the most efficient way, including:
 
 
 <ul>
 <li>
 ClickUp (mandatory) - AI-assisted task creation, assignment, status sync, and KPI/progress reporting; ClickUp is the single source of truth for all work
 </li>
 <li>
 Documents (Google Drive / knowledge base) - AI-assisted drafting, organising, and retrieval of specs, processes, meeting notes, and deliverables; all documentation lives in the shared drive
 </li>
 <li>
 Code repository - connected read access to the repo to track delivery progress, link work items to commits/PRs, and keep product status grounded in what is actually shipping
 
 
 </li>
 </ul>
 Comfort with AI/agentic tooling to automate routine operations (status roll-ups, reminders, reporting, document generation) is a core part of the job, not a bonus.
 
 
 
 Requirements
 
 
 
 
 
 Required Qualifications
 
 
 
 
 <ul>
 <li>
 2 - 5 years in technical product management, AI/ML product or delivery management, technical operations, or team lead roles within a software / AI / data environment
 </li>
 <li>
 Experience leading client / stakeholder technical meetings and gathering and documenting requirements
 </li>
 <li>
 Demonstrated understanding of AI systems deployment and AI product management
 </li>
 <li>
 Awareness of current models, agentic frameworks, and the build-vs-buy trade-offs for AI capability
 </li>
 <li>
 Hands-on experience running a work-management tool (ClickUp, Jira, Linear, Asana, or similar) for a delivery team
 </li>
 <li>
 Strong organisation, written communication, and stakeholder-management skills; fluent English and Arabic
 </li>
 <li>
 Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience
 </li>
 <li>
 Nice to Have
 </li>
 <li>
 Exposure to MLOps tooling, cloud platforms, or data-pipeline orchestration
 </li>
 <li>
 Hands-on experience building or fine-tuning models, or designing agentic / multi-agent systems
 </li>
 <li>
 Experience building or customising AI/automation workflows (Cowork, agents, scripting, or no-code automation)
 </li>
 <li>
 Prior experience managing a client-facing product squad
 </li>
 <li>
 First 90 Days - Success Measures
 </li>
 <li>
 Trusted to run client technical meetings solo, with requirements captured and signed off clearly
 </li>
 <li>
 Fully owns the ClickUp board and weekly KPI reporting for both product squads
 </li>
 <li>
 A defined research roadmap for proprietary models and agentic layers, with first experiments under way
 </li>
 <li>
 Team operating process documented, followed, and kept current in the shared drive
 </li>
 <li>
 Predictable weekly delivery cadence with blockers surfaced and resolved early
 </li>
 <li>
 AI-assisted operations (reporting, reminders, documentation) running with minimal manual effort
 </li>
 </ul>
</div>

AI Product Manager - Delivery & Operations

<div>
 TEST MANAGER (8+ Years)
 
 
 Role Summary
 
 
 The Test Manager provides QA leadership and governance for AI-enabled enterprise systems, ensuring strong automation practices, consistent AI testing standards, quality delivery, and cross team coordination across all solutions.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Define and establish QA governance and automation strategy for enterprise-grade AI and digital solutions, including Agentic AI, multi-agent orchestration platforms, microservices, UI, and ERP integrations
 </li>
 <li>
 Set AI testing standards, validation frameworks, and approval guidelines across all AI agent categories
 </li>
 <li>
 Govern end-to-end testing execution across complex enterprise technology stacks
 </li>
 <li>
 Define and enforce AI specific testing frameworks, covering ex : Prompt safety, prompt drift, hallucination detection , Bias, fairness, compliance checks
 </li>
 <li>
 Oversee voice and conversational AI testing, ensuring Speech-to-text (STT) quality and accuracy ,Sentiment analysis reliability ,Intent classification
 </li>
 <li>
 Own QA metrics, capacity planning, and upskilling
 </li>
 <li>
 Collaborate with Product, Architecture, and Compliance teams
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Required Skills (Must Have)
 
 
 <ul>
 <li>
 Experience leading automation-heavy QA teams
 </li>
 <li>
 Strong understanding of Java/Python-based automation frameworks
 </li>
 <li>
 Selenium ecosystem and CI/CD governance
 </li>
 <li>
 Hands-on exposure to AI testing tools (e.g., Testsigma, Testim ) for evaluation and governance
 </li>
 <li>
 Minimum of 2-3 years of hands on experience with GenAI and Agentic AI solutions across production, client facing, or enterprise systems, including ownership of quality oversight and governance
 
 
 </li>
 </ul>
 Good to Have
 
 
 <ul>
 <li>
 Good ERP / Accounts Payable knowledge (e.g., Oracle ERP, SAP)
 </li>
 <li>
 ISTQB certification
 
 
 </li>
 </ul>
 
 Job Special Requirements
 
 
 
 
 Fluency in English is a must.
 
</div>

Test Manager (AI & Enterprise Systems)

<div>
 
 Purpose:
 
 
 
 Manages entire aspect of HR operations as well as the adaptation and alignment of all HR policies and procedures within APC geographical locations in Africa.
 
 
 
 Key Accountability Areas:
 
 
 
 
 Key Activities:
 
 
 
 
 Human Resource:
 
 
 
 To know and analyze all regulations concerning administration of human resources.
 
 
 To prepare plans and budget of personnel required for each one of the projects implemented by the companies of the company in Colombia.
 
 
 To coordinate and oversee the publication of vacancies from the different divisions.
 
 
 To perform a correct selection and hiring of personnel according to the guidelines settled by the integrated management system.
 
 
 To plan and implement a training schedule for the personnel in order to improve their personnel and professional growth and the improvement of their labor conditions.
 
 
 To advise all the other areas in aspects related to the administration of human resources.
 
 
 Use HR information system modules and tools to run automated HR systems and programs and generates HR analytics reports in order to increase the efficiency and effectiveness of HR processes, as well as providing HR intelligence insights.
 
 
 Ensure compliance with all legal requirements regarding personnel management.
 
 
 
 Policies, Processes and Procedures:
 
 
 
 Direct the development and oversee the implementation of Human resource and Administration policies, systems, processes, procedures and controls so that all relevant procedural/legislative requirements are fulfilled while delivering high quality and cost-effective results
 
 
 Promote a culture of innovation and continuous improvement through adapting to changes in international standards, changes in the business environment and adoption of leading practices within of Human resource and Administration.
 
 
 
 Safety, Health and Environment:
 
 
 
 Comply with all relevant safety, health and environmental management policies, procedures and controls to ensure a healthy and safe work environment
 
 
 Participate in incident and accident investigations as required in line with agreed safety, health and environment policies, procedures and controls
 
 
 Report on changes within APC that impact relevant safety, health and environmental management policies, procedures and controls
 
 
 
 Teamwork:
 
 
 
 Actively participate in on-the-job training
 
 
 Generate commitment, motivation and enthusiasm to team goals, and guide team members through periods of change or uncertainly
 
 
 Ensure the team complies with AGC's values, policies, processes and systems
 
 
 
 Requirements
 
 
 
 
 Knowledge and Experience:
 
 
 
 
 High Experience With Local Employment Legislation Is Required.
 
 
 
 Experience working with HR ERP modules.
 
 
 Knowledge of HR Functions such as talent acquisition, development, total rewards, policy and procedures, and employee relations.
 
 
 Knowledge in local labor legislation.
 
 
 
 Certified Experience In HR Processes Is Preferred.
 
 
 
 
 Education and Certifications:
 
 
 
 Accounting, Business management, Economy, Industrial Engineering or Human Resources management.
 
 
 Human Resources master's degree (Optional).
 
 
 Intermediate level of English.
</div>

HR Manager

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