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Star Pipe Products

STAR PIPE PRODUCTSJob Location: 10500 Richmond Ave, Suite 100, Houston, TX 77042SummaryThe RMA (Return Merchandise Authorization) Specialist with Accounting Knowledge is a critical role responsible for managing the entire RMA process while ensuring accurate financial recording and reporting of returns and related transactions. This position requires a strong understanding of both customer service and accounting principles to streamline the return process, minimize financial discrepancies and contribute to overall business efficiency.ResponsibilitiesRMA Processing: <ul><li>Manage and process all customer product return requests in accordance with company guidelines and warranty terms. Must be familiar with restocking/reconditioning charges.</li><li>Verifies product eligibility for return/replacement/credit based on return product details through inspection, pictures and documentation. Ensure all supporting materials meet company standards.</li><li>Coordinates with customers, inside sales reps and warehouse teams to resolve return-related issues to ensure a seamless RMA process.</li><li>Handles discrepancies and address customer concerns regarding returns.</li><li>Knowledge of freight claims.</li></ul>Inventory/Financial Management:<ul><li>Manages internal adjustment to invoicing and inventory related to RMA&rsquo;s or reshipped products.</li><li>Approves freight invoices related to RMA&rsquo;s per company guidelines.</li><li>Enter specific data in excel spreadsheet to track for management reporting.</li><li>Investigate short payments and customer balances.</li><li>Other A/R tasks as needed &ndash; processing cash receipts and deposits, entering customer pricing structures, etc.</li></ul>RequirementsRequired Degree:<ul><li>High school (Some college coursework preferred)</li></ul>Experience:<ul><li>3+ yrs customer service/Dealing with returns or related such role/Knowledge in the waterworks, plumbing, distribution or similar industries.</li></ul>Technical Skills:<ul><li>Proficiency in using ERP platforms and basic data entry tools.</li><li>Strong proficiency in Microsoft Office Suite, especially in excel for data analysis and reporting.</li><li>Knowledge of inventory management software and processes.</li></ul>Soft Skills:<ul><li>Attention to detail and accuracy, crucial for updating records.</li><li>Strong organizational and prioritization skills. Strong multi-tasking needed.</li><li>Customer focus mindset.</li><li>Ability to work independently and to be part of a team.</li></ul>Physical Demands:<ul><li>Ability to sit for extended periods of time.</li></ul>Work Environment:<ul><li>Office work environment</li></ul>Star Pipe Products is an Equal Opportunity EmployerJob Type: Full-timePay: From $22.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

RMA Specialist

Join Star Pipe Products and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Star Pipe Products

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RMA Specialist