RMA Specialist

STAR PIPE PRODUCTS

Job Location: 10500 Richmond Ave, Suite 100, Houston, TX 77042

Summary

The RMA (Return Merchandise Authorization) Specialist with Accounting Knowledge is a critical role responsible for managing the entire RMA process while ensuring accurate financial recording and reporting of returns and related transactions. This position requires a strong understanding of both customer service and accounting principles to streamline the return process, minimize financial discrepancies and contribute to overall business efficiency.

Responsibilities

RMA Processing:

• Manage and process all customer product return requests in accordance with company guidelines and warranty terms. Must be familiar with restocking/reconditioning charges.
• Verifies product eligibility for return/replacement/credit based on return product details through inspection, pictures and documentation. Ensure all supporting materials meet company standards.
• Coordinates with customers, inside sales reps and warehouse teams to resolve return-related issues to ensure a seamless RMA process.
• Handles discrepancies and address customer concerns regarding returns.
• Knowledge of freight claims.

Inventory/Financial Management:

• Manages internal adjustment to invoicing and inventory related to RMA’s or reshipped products.
• Approves freight invoices related to RMA’s per company guidelines.
• Enter specific data in excel spreadsheet to track for management reporting.
• Investigate short payments and customer balances.
• Other A/R tasks as needed – processing cash receipts and deposits, entering customer pricing structures, etc.

Requirements

Required Degree:

• High school (Some college coursework preferred)

Experience:

• 3+ yrs customer service/Dealing with returns or related such role/Knowledge in the waterworks, plumbing, distribution or similar industries.

Technical Skills:

• Proficiency in using ERP platforms and basic data entry tools.
• Strong proficiency in Microsoft Office Suite, especially in excel for data analysis and reporting.
• Knowledge of inventory management software and processes.

Soft Skills:

• Attention to detail and accuracy, crucial for updating records.
• Strong organizational and prioritization skills. Strong multi-tasking needed.
• Customer focus mindset.
• Ability to work independently and to be part of a team.

Physical Demands:

• Ability to sit for extended periods of time.

Work Environment:

• Office work environment

Star Pipe Products is an Equal Opportunity Employer

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Referral program
• Vision insurance

Work Location: In person