Urwah Admin

Staybridge Suites

<div>Job Description

Front Desk Agent
Department: Front Office

Reports To: Assistant General Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out process. You will be responsible for managing guest inquiries, reservations, and any issues that may arise.

Key Responsibilities:

Guest Service:

o Greet and welcome guests in a warm and friendly manner.

o Assist guests with check-in and check-out procedures, including room assignments and payment processing.

o Handle guest inquiries and requests promptly and efficiently.

o Provide information about hotel amenities, local attractions, and transportation options.

o Resolve guest complaints and issues in a timely and professional manner.

Reservations:

o Process reservations and cancellations.

o Manage room assignments and room blocks.

o Update and maintain accurate guest records.

Administrative Tasks:

o Answer phone calls and respond to emails.

o Maintain a clean and organized front desk area.

o Adhere to hotel policies and procedures.

o Assist with other tasks as assigned.

Qualifications:

. Excellent communication and interpersonal skills.

. Strong customer service orientation.

. Ability to multitask and prioritize tasks.

. Attention to detail and accuracy.

. Basic computer skills, including proficiency in property management systems.

. Previous experience in the hospitality industry preferred.

Perks &amp; Benefits:

. Medical, Dental, Vision

. Hotel Discounts

. Paid Time Off

. Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

Staybridge Suites Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.</div>

Front Desk Agent

<div>As a member of our hospitality team, the primary responsibility of a Room Attendant is to maintain the cleanliness and overall maintenance of assigned rooms in the hotel. Attention to detail and thoroughness are essential in ensuring that rooms meet the highest standards of cleanliness and presentation. A crucial part of this role is providing exceptional guest service by greeting guests professionally when knocking and entering rooms, respecting their privacy, and responding promptly to their needs to create a positive and enjoyable experience for our guests.
<ul>
<li>Clean and maintain assigned rooms to a high standard of cleanliness, ensuring guest comfort and satisfaction.</li>
<li>Recheck all rooms at departure times and report the room status to the Housekeeping Supervisor for efficient room turnover.</li>
<li>Report any maintenance work needed to the Engineering department or Housekeeping Supervisor to ensure timely repairs and maintenance.</li>
<li>Maintain the highest level of guest hospitality and professionalism, reflecting the hotel's commitment to exceptional service.</li>
</ul>
PCH Hotels &amp; Resorts is a company that puts people first! Beyond offering a competitive salary, we also offer:
<ul>
<li>Medical, Dental, and Vision Insurance</li>
<li>Tuition Reimbursement</li>
<li>401K with Company Match</li>
<li>Employer Paid Life Insurance</li>
<li>Complimentary Employee Assistance Program</li>
<li>Paid Time Off to include Vacation, Personal, Sick, &amp; Holidays</li>
<li> Discounted Hotel, Spa, Golf, Retail, and Food &amp; Beverage</li>
</ul>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Room Attendant

Come join the top 1% ranked Staybridge Suites property in the country and excel your love for Hospitality.<ul><li>Competitive Pay</li><li>Hotel Discounts across the world</li><li>All around FUN with growth potential</li></ul>POSITION TITLE: FULL Time Front Desk ConciergeREPORTS TO : Front Desk Concierge ManagerThe Staybridge Suites is currently looking for a highly enthusiastic with a strong work ethic, focused on the best in hospitality. If you enjoy creating a great guest experience, understanding the customers needs by offering recommendations to local attractions, travel directions, interacting with people and being an ambassador for top-notch hospitality...this is the place for you. This is a FULL time position. Shifts available 7:00 am-3:00 pm and 3:00 pm - 11:00 pm.Staybridge Suites Rapid City provided the following inclusive hiring information:We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.Job Type: Full-timePay: $16.00 - $17.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: In person

Hotel Front Desk Associate

<div>Driftwood Hospitality Management&rsquo;s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services &mdash; all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
<div>JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel&rsquo;s high standards of quality.
ESSENTIAL JOB FUNCTIONS
</div><div></div>This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
<ul><li>Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.</li><li>
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.</li><li>
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers&rsquo; checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.</li><li>
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
</li><li>Close guest accounts at the time of check out and ensure guest&rsquo;s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.</li><li>
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.</li><li>
Adheres to all company policies and procedures.</li><li>
Follows safety and security procedures and rules.</li><li>
Knows department fire prevention and emergency procedures.</li><li>
Utilizes protective equipment.</li><li>
Reports unsafe conditions to supervisor/manager.</li><li>
Reports accidents, injuries, near-misses, property damage or loss to supervisor.</li><li>
Provides for a safe work environment by following all safety and security procedures and rules.</li><li>
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).</li><li>
Assists other Front Desk Personnel when need.</li><li>
Perform any related duties as requested by supervisor/manager.</li></ul><div>
KNOWLEDGE, SKILLS &amp; ABILITIES</div>
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable<ul><li>
Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
</li><li>Prior hospitality experience preferred, but not required.</li><li>
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.</li><li>
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.</li><li>
Ability to read, listens, and communicates effectively in English, both verbally and in writing.</li><li>
Ability to access and accurately input information using a moderately complex computer system.</li><li>
Hearing and visual ability to observe and detect signs of emergency situations.</li></ul>
<div>PHYSICAL DEMANDS</div>
<ul><li>Ability to stand and move throughout front office and continuously performs essential job functions.</li><li>
Stand 95% of shift</li><li>
Lifting up to 25 pounds maximum.</li><li>
Occasional twisting, bending, stooping, reaching, standing, walking.</li><li>
Frequent talking, hearing, seeing and smiling.
</li></ul>Benefits<ul><li>
401(k)</li><li>
Disability insurance</li><li>
Employee assistance program</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Room Discounts</li><li>
Employee Food and Beverage Discounts</li></ul>
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.</div>

<div>We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you!
As a full-time employee, you will receive the following:<ul><li>
Competitive Pay
</li><li>Paid Time Off - Holiday, Vacation and Personal Days</li><li>
Great Benefits including Medical and Dental Insurance</li><li>
Voluntary Short-Term Disability Insurance</li><li>
401K Retirement Program with company contribution - FREE MONEY!
</li><li>IHG and Turf Hotel Employee Room Night Discounts</li><li>
Employee Awards</li><li>
Employee Referral Program - up to $225.00 per referral</li></ul>
As a Front Desk Associate you will be responsible for giving our guests the best hospitality experience, they can have by:<ul><li>
Assisting guests efficiently, courteously and professionally at all times</li><li>
Maintain a high level of service and hospitality</li><li>
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner</li><li>
Post guest charges, collect payments and follow all cash handling procedures as required by the Hotel</li><li>
Be knowledgeable of the hotel brand and various programs (rewards programs, special offers)</li><li>
Be a great communicator to various departments and management on guest comments and concerns</li><li>
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
</li><li>Maintains and promotes a positive and cooperative work relationship with all hotel departments</li><li>
Have full knowledge of hotel safety and emergency procedures</li></ul>
EDUCATION/EXPERIENCE: High School Diploma. Experience in working with the public in a service industry or in related activities is preferred.
ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds.
Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.</div>

Front Desk Associate

Experienced housekeeping professional responsible for leading housekeeping teams, maintaining exceptional cleanliness standards, and ensuring efficient daily operations across guest rooms and public areas. Skilled in staff supervision, quality inspections, training, inventory control, and delivering outstanding guest satisfaction in hospitality environments.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Senior Housekeeping Supervisor

Job Overview Join our dynamic team as a Part Time Guest Service Representative and become the welcoming face of our hospitality experience! In this lively role, you&rsquo;ll deliver exceptional guest services, manage front desk operations, and ensure every visitor feels valued and comfortable. Your energetic approach will help create memorable stays for our guests, whether they&rsquo;re here for relaxation or business. This position offers flexible hours perfect for those passionate about hospitality management and guest relations, with opportunities to develop multilingual skills and hotel management expertise.Responsibilities<ul><li>Greet guests warmly upon arrival, providing a friendly and professional first impression</li><li>Check guests in and out efficiently using multi-line phone systems and front desk software</li><li>Handle guest inquiries with enthusiasm, providing information about hotel amenities, local attractions, and services</li><li>Manage reservations, cancellations, and modifications accurately while maintaining a smooth check-in process</li><li>Respond promptly to guest requests via phone or in person, demonstrating excellent phone etiquette and customer service skills</li><li>Assist with night audit procedures when scheduled, ensuring accurate financial and operational records</li><li>Maintain a clean, organized front desk area while adhering to hospitality standards and guest privacy protocols</li><li>Collaborate with housekeeping and maintenance teams to resolve guest issues swiftly and effectively</li></ul>Experience<ul><li>Previous experience in hotel management or front desk operations preferred but not required; enthusiasm for hospitality is key!</li><li>Strong customer service background with the ability to handle diverse guest needs in a fast-paced environment</li><li>Multilingual or bilingual skills are highly valued to serve our diverse clientele better</li><li>Familiarity with hotel management systems, multi-line phone systems, and night audit procedures is a plus</li><li>Excellent communication skills, including phone etiquette and guest relations expertise</li><li>Ability to remain energetic, positive, and professional during busy periods while managing multiple tasks simultaneously</li></ul>Join us to be part of a vibrant team dedicated to creating exceptional guest experiences! We value energetic individuals eager to grow their hospitality skills while delivering top-tier service in a welcoming environment.Pay: $15.00 - $16.00 per hourWork Location: In person

Part Time Guest Service Representative

Join Staybridge Suites and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Staybridge Suites

About Company

Front Desk Agent

Room Attendant

Hotel Front Desk Associate

Front Desk Agent

Front Desk Associate

Senior Housekeeping Supervisor

Part Time Guest Service Representative