Part Time Guest Service Representative

Job Overview
Join our dynamic team as a Part Time Guest Service Representative and become the welcoming face of our hospitality experience! In this lively role, you’ll deliver exceptional guest services, manage front desk operations, and ensure every visitor feels valued and comfortable. Your energetic approach will help create memorable stays for our guests, whether they’re here for relaxation or business. This position offers flexible hours perfect for those passionate about hospitality management and guest relations, with opportunities to develop multilingual skills and hotel management expertise.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Check guests in and out efficiently using multi-line phone systems and front desk software
• Handle guest inquiries with enthusiasm, providing information about hotel amenities, local attractions, and services
• Manage reservations, cancellations, and modifications accurately while maintaining a smooth check-in process
• Respond promptly to guest requests via phone or in person, demonstrating excellent phone etiquette and customer service skills
• Assist with night audit procedures when scheduled, ensuring accurate financial and operational records
• Maintain a clean, organized front desk area while adhering to hospitality standards and guest privacy protocols
• Collaborate with housekeeping and maintenance teams to resolve guest issues swiftly and effectively

Experience

• Previous experience in hotel management or front desk operations preferred but not required; enthusiasm for hospitality is key!
• Strong customer service background with the ability to handle diverse guest needs in a fast-paced environment
• Multilingual or bilingual skills are highly valued to serve our diverse clientele better
• Familiarity with hotel management systems, multi-line phone systems, and night audit procedures is a plus
• Excellent communication skills, including phone etiquette and guest relations expertise
• Ability to remain energetic, positive, and professional during busy periods while managing multiple tasks simultaneously

Join us to be part of a vibrant team dedicated to creating exceptional guest experiences! We value energetic individuals eager to grow their hospitality skills while delivering top-tier service in a welcoming environment.

Pay: $15.00 - $16.00 per hour

Work Location: In person