Qureos Mentor

Strengthening Participatory Organization

<div><div><div><div><b>Posted date</b></div> <div>13th January, 2026</div> <div><b>Last date to apply</b></div> <div>19th January, 2026</div>
</div><br>
<div><div><b>Country</b></div> <div>Pakistan</div> <div><b>Locations</b></div> <div>Islamabad</div>
</div><br>
<div><div><b>Category</b></div> <div>Development Sector
</div></div><br>
<div><div><b>Type</b></div> <div>Contractual</div> <div><b>Position</b></div> <div>1</div>
</div><br>
<div><div><b>Experience</b></div> <div>3 years </div><div><b>Maximum Age</b></div> <div>40 years</div></div></div></div>
<br><p></p><div><p><b>Job Description:</b></p>
<p>
To accurately record, manage, and maintain caller information and case data received through the helpline, ensuring timely documentation, and efficient support to the helpline team.</p>
<p><b>
Main Responsibilities:</b></p>
<p><b>
Caller Interaction</b></p>
<ul>
<li>Engage with all callers respectfully, with sensitivity and consideration for their emotional and psychological state.</li>
<li>Allocate sufficient time to understand the caller&rsquo;s concerns and provide appropriate support.</li>
<li>Maintain strict confidentiality and safeguard the privacy of all callers at all times.</li>
<li>Offer emotional support through active listening and empathetic communication.</li>
<li>Uphold the ethical standards and code of conduct as outlined by helpline management.</li>
</ul>
<p><b>Information Explanation</b></p>
<ul>
<li>Communicate the purpose and process of collecting personal information to victims, family members, or complainants.</li>
<li>Ensure that callers understand how their information will be used and stored.</li>
</ul>
<p><b>Call Documentation</b></p>
<ul>
<li>Accurately complete the call record form for each interaction using the standard script and data collection format.</li>
<li>Record key details such as:</li>
<ul><li>Caller&rsquo;s name, age, sex, and location</li>
<li>Contact information for follow-up, if applicable</li>
<li>Victim/family member information, including address and phone numbers</li>
<li>Nature of the call (complaints, inquiries, grievances, etc.)</li>
<li>Type of information shared or requested</li>
<li>Name of the officer the call was transferred to, for MIS entry and follow-up</li>
</ul>
</ul><p><b>Needs Assessment</b></p>
<ul>
<li>Assess whether the caller's situation qualifies as an emergency or non-emergency.</li>
<li>Identify immediate needs and recommend appropriate next steps or referrals.</li>
<li>Provide ongoing feedback to helpline management on challenges, recurring issues, or potential improvements.</li>
</ul>
<p><b>Call Transfer</b></p>
<ul>
<li>Appropriately forward calls to a designated law officer or other relevant personnel based on the nature of the case.</li>
<li>Ensure a smooth and accurate transfer for timely action</li>
</ul>
<p><b>Job Requirements</b></p>
<ul>
<li>Minimum Bachelor of Education in Social Sciences, Gender Studies, IT, or a related field</li>
<li>Strong data entry skills with attention to detail and accuracy</li>
<li>Ability to handle sensitive and confidential information with discretion</li>
<li>Proficiency in MS Office, especially Excel; experience with MIS or data systems is an asset</li>
<li>Good communication and coordination skills</li>
<li>Ability to work under pressure and manage multiple tasks</li>
<li>Prior experience in helpline support, data management, or administrative roles is preferred</li>
</ul>
<p><b>Please Note:</b></p>
<ul>
<li>A candidate who tries to influence the recruitment process will be automatically disqualified.</li>
<li>Ready to work immediately</li>
<li>Women and minority candidates are particularly encouraged to apply</li>
<li>SPO strongly prohibits Sexual Exploitation, Abuse or Harrasment (SEAH), accordingly; candidate background and reference check will be conducted</li></ul></div><p></p>

Referral Operator

<div><div><div><div><b>Posted date</b></div> <div>13th January, 2026</div> <div><b>Last date to apply</b></div> <div>19th January, 2026</div>
</div><br>
<div><div><b>Country</b></div> <div>Pakistan</div> <div><b>Locations</b></div> <div>Attock</div>
</div><br>
<div><div><b>Category</b></div> <div>Development Sector
</div></div><br>
<div><div><b>Type</b></div> <div>Contractual</div> <div><b>Position</b></div> <div>1</div>
</div><br>
<div><div><b>Experience</b></div> <div>2 years </div><div><b>Maximum Age</b></div> <div>45 years</div></div></div></div>
<br><p></p><div><p><b>Job Description:</b></p>
<p>
The Community Mobilizer will be responsible for implementing field-level activities, including community engagement, data collection, capacity-building sessions, and stakeholder coordination. The role involves organizing trainings, facilitating meetings, and mobilizing communities to ensure effective project implementation and outreach.</p>
<p><b>
Main Responsibilities:</b></p>
<p><b>
Community Engagement:</b></p>
<ul>
<li>Establish and maintain relationships with community members, local leaders, and stakeholders.</li>
<li>community involvement in project activities and ensure broad participation in initiatives.</li>
<li>Raise awareness about the project goals, objectives, and benefits within the community</li>
</ul>
<p><b>Data Collection &amp; Reporting:</b></p>
<ul>
<li>Gather data on community needs, perceptions, and behaviors as per project requirements.</li>
<li>Track and report on project activities and outcomes in the field.</li>
<li>Document data, community feedback, and report on challenges or issues faced during implementation</li>
</ul>
<p><b> </b><b>Capacity-Building &amp; Training:</b></p>
<ul>
<li>Coordinate and deliver training programs aimed at enhancing the skills and knowledge of community members and stakeholders.</li>
<li>Support community members to develop the necessary capacities for project sustainability and growth.</li>
</ul>
<p><b>Stakeholder Coordination:</b></p>
<ul>
<li>Coordinate with local authorities, NGOs, and other relevant partners for project alignment and support.</li>
<li>Organize and facilitate meetings with community groups, stakeholders, and project partners.</li>
<li>Foster a cooperative environment by promoting teamwork between various project stakeholders</li>
</ul>
<p><b>Project Implementation:</b></p>
<ul>
<li>Ensure that project activities are carried out as planned, on time, and within budget.</li>
<li>Track the success and challenges of the project in the community and suggest improvements</li>
<li>Carry out any other task assigned by the supervisor</li>
</ul><div><b>Job Requirements:</b></div>
<div><ul><li>Master preferably in Clinical Psychology, Psychology, Social Sciences, or a related field from a recognized institution.</li>
<li>Experience in conducting awareness sessions, trainings, and community meetings on GBV, mental health, and available support mechanisms</li>
<li>Participate in professional development training as identified and approved by the Supervisor</li>
<li>2 to 3 years of relevant experience in psychosocial support, mental health, GBV-related projects, or community-based interventions in the public, private, or humanitarian sector</li>
<li>Willingness to work in field settings and travel as required</li>
</ul>
</div><p><b>Please Note:</b></p>
<ul>
<li>A candidate who tries to influence the recruitment process will be automatically disqualified.</li>
<li>Ready to work immediately</li>
<li>Women and minority candidates are particularly encouraged to apply</li>
<li>SPO strongly prohibits Sexual Exploitation, Abuse or Harrasment (SEAH), accordingly; candidate background and reference check will be conducted</li></ul></div><p></p>

Community Mobilizer

Join Strengthening Participatory Organization and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Strengthening Participatory Organization

ABOUT_COMPANY

Referral Operator

Community Mobilizer