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Su Casa Handyman

Who We AreSu Casa Handyman is a premium residential handyman service built on trust, craftsmanship, and professionalism. We serve homeowners who value quality work, clear communication, and reliability, and hold ourselves to the same standard internally.We are intentional about our growth and selective about who represents our brand. This role plays a critical part in delivering a calm, organized, high-trust experience for both our clients and our field team.Our Values<ul><li>Trust first &mdash; earned through consistency, honesty, and follow-through</li><li>Integrity over shortcuts</li><li>Clear, proactive communication</li><li>Ownership and accountability</li><li>Respect for clients, homes, and timelines</li><li>Pride in workmanship and continuous improvement</li></ul>Trust is foundational to everything we do. Without it, nothing else works.This Role Is Not a Fit If&hellip;We believe clarity is kind. This role will not be a good fit if:<ul><li>You need constant direction or reassurance to feel confident in your work</li><li>You prefer rigid scripts over judgment and problem-solving</li><li>You avoid accountability or uncomfortable client conversations</li><li>You struggle with follow-through, details, or closing loops</li><li>You want a low-engagement admin role rather than ownership of outcomes</li></ul>We are a small, high-trust team. Every role matters. If this list makes you uneasy, this position will feel uncomfortable quickly.The RoleAs our Operations Assistant, you are the connective tissue of the business. You keep communication flowing and systems running smoothly so our technicians can focus on excellent work in the field.This is a part-time role during business hours. You will work closely with our Operations Manager and are expected to own your responsibilities without micromanagement.This is not a passive admin position. It requires judgment, responsiveness, and follow-through.What You&rsquo;ll Do<ul><li>Manage incoming calls, emails, and messages during business hours</li><li>Complete customer intake forms and follow-up with leads</li><li>Manage and adjust the field calendar (rescheduling, reminders, coordination)</li><li>Conduct post-job follow-ups to ensure client satisfaction</li><li>Track referrals, provide referral information to clients, and maintain internal logs</li><li>Send and edit invoices, track deposits, and file receipts to associated jobs</li><li>Improve internal communication workflows to support better client service</li><li>Assist the Operations Manager with reporting, documentation, and other special projects</li></ul>Tools We Use<ul><li>Google Workspace</li><li>Housecall Pro</li><li>GoHighLevel</li><li>CompanyCam</li></ul>Prior experience with these tools is helpful but not required. Comfort learning new systems is.Who You AreYou enjoy both people and processes. You notice when something is off and take initiative to fix it. You communicate clearly, follow through consistently, and understand that details matter in a high-trust business.You are comfortable working independently, making decisions within your role, and asking clarifying questions when something isn&rsquo;t clear.Requirements<ul><li>2+ years experience in an administrative, operations, or office coordinator role</li><li>Excellent written and verbal communication skills</li><li>Professional, confident client communication</li><li>Highly organized and detail-oriented</li><li>Comfortable working independently and asking clarifying questions when needed</li></ul>Nice-to-Haves<ul><li>Experience in trades, construction, or home services</li><li>Familiarity with scheduling or service-based workflows</li><li>Experience tracking KPIs or supporting small business reporting</li><li>A sense of humor and a genuine &ldquo;let&rsquo;s make it better&rdquo; mindset</li></ul>How to ApplyTo be considered:Take the 16 Personalities Test: https://www.16personalities.com/free-personality-testEmail the following to Ashley@sucasahandyman.com:<ul><li>Your resume</li><li>Your Personality Test results</li><li>A brief note explaining why you believe you would be an excellent fit for Su Casa Handyman</li></ul>Qualified applicants will be contacted for a phone interview.If you&rsquo;re a strong fit, we&rsquo;ll talk about the next steps.If not, that means the filter is doing exactly what it should.Pay: $20.00 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: Remote

Part-Time Customer Service Representative (24 hrs/week)

Join Su Casa Handyman and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Su Casa Handyman

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Part-Time Customer Service Representative (24 hrs/week)