Part-Time Customer Service Representative (24 hrs/week)

Who We Are

Su Casa Handyman is a premium residential handyman service built on trust, craftsmanship, and professionalism. We serve homeowners who value quality work, clear communication, and reliability, and hold ourselves to the same standard internally.

We are intentional about our growth and selective about who represents our brand. This role plays a critical part in delivering a calm, organized, high-trust experience for both our clients and our field team.

Our Values

• Trust first — earned through consistency, honesty, and follow-through
• Integrity over shortcuts
• Clear, proactive communication
• Ownership and accountability
• Respect for clients, homes, and timelines
• Pride in workmanship and continuous improvement

Trust is foundational to everything we do. Without it, nothing else works.

This Role Is Not a Fit If…

We believe clarity is kind. This role will not be a good fit if:

• You need constant direction or reassurance to feel confident in your work
• You prefer rigid scripts over judgment and problem-solving
• You avoid accountability or uncomfortable client conversations
• You struggle with follow-through, details, or closing loops
• You want a low-engagement admin role rather than ownership of outcomes

We are a small, high-trust team. Every role matters. If this list makes you uneasy, this position will feel uncomfortable quickly.

The Role

As our Operations Assistant, you are the connective tissue of the business. You keep communication flowing and systems running smoothly so our technicians can focus on excellent work in the field.

This is a part-time role during business hours. You will work closely with our Operations Manager and are expected to own your responsibilities without micromanagement.

This is not a passive admin position. It requires judgment, responsiveness, and follow-through.

What You’ll Do

• Manage incoming calls, emails, and messages during business hours
• Complete customer intake forms and follow-up with leads
• Manage and adjust the field calendar (rescheduling, reminders, coordination)
• Conduct post-job follow-ups to ensure client satisfaction
• Track referrals, provide referral information to clients, and maintain internal logs
• Send and edit invoices, track deposits, and file receipts to associated jobs
• Improve internal communication workflows to support better client service
• Assist the Operations Manager with reporting, documentation, and other special projects

Tools We Use

• Google Workspace
• Housecall Pro
• GoHighLevel
• CompanyCam

Prior experience with these tools is helpful but not required. Comfort learning new systems is.

Who You Are

You enjoy both people and processes. You notice when something is off and take initiative to fix it. You communicate clearly, follow through consistently, and understand that details matter in a high-trust business.

You are comfortable working independently, making decisions within your role, and asking clarifying questions when something isn’t clear.

Requirements

• 2+ years experience in an administrative, operations, or office coordinator role
• Excellent written and verbal communication skills
• Professional, confident client communication
• Highly organized and detail-oriented
• Comfortable working independently and asking clarifying questions when needed

Nice-to-Haves

• Experience in trades, construction, or home services
• Familiarity with scheduling or service-based workflows
• Experience tracking KPIs or supporting small business reporting
• A sense of humor and a genuine “let’s make it better” mindset

How to Apply

To be considered:

Take the 16 Personalities Test: https://www.16personalities.com/free-personality-test

Email the following to Ashley@sucasahandyman.com:

• Your resume
• Your Personality Test results
• A brief note explaining why you believe you would be an excellent fit for Su Casa Handyman

Qualified applicants will be contacted for a phone interview.

If you’re a strong fit, we’ll talk about the next steps.

If not, that means the filter is doing exactly what it should.

Pay: $20.00 per hour

Benefits:

• Paid time off

Work Location: Remote