Qureos Mentor

Suffix

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 Registration &amp; Ticketing Manager is responsible for planning, managing, and optimizing all participant registration and ticketing processes across events. This role ensures a seamless user experience from sign-up to event-day access, while maximizing conversion, accuracy, and operational efficiency.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Registration Strategy &amp; Management
 
 
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 Develop and implement registration strategies for all events (online &amp; offline)
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 Oversee setup of registration platforms, forms, categories, pricing tiers, and deadlines
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 Ensure smooth user journey from registration to confirmation
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 Monitor registration trends and optimize for conversion and volume
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 </ul>
 
 
 2. Ticketing &amp; Sales Management
 
 
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 Manage ticketing structure, pricing strategies, discounts, and promotional codes
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 Track ticket sales performance and provide regular reporting
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 Coordinate with marketing team on campaigns to drive registrations and ticket sales
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 </ul>
 
 
 3. Platform &amp; Systems Management
 
 
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 Own and manage registration systems (e.g., internal platforms or third-party tools)
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 Ensure system scalability, performance, and uptime during peak periods
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 Coordinate with tech teams to resolve bugs, improve UX, and implement new features
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 </ul>
 
 
 4. Data &amp; Reporting
 
 
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 Maintain accurate participant and ticketing databases
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 Generate reports on registrations, revenue, attendance, and demographics
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 Use insights to improve future events and customer experience
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 </ul>
 
 
 5. Customer Experience
 
 
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 Ensure clear communication with participants (confirmation emails, reminders, updates)
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 Oversee handling of inquiries related to registration and ticketing
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 Optimize processes for refunds, transfers, and cancellations
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 </ul>
 
 
 6. Event Day Operations
 
 
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 Manage on-ground registration desks, bib collection, and ticket validation
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 Coordinate staffing, training, and troubleshooting on event day
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 </ul>
 
 
 7. Compliance &amp; Financial Coordination
 
 
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 Ensure compliance with company policies, payment gateways, and data protection
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 Reconcile ticketing revenue with finance teams
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 Monitor fraud, duplicate registrations, or payment issues
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 </ul>
 
 
 
 
 
 Key Requirements
 
 
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 4&ndash;7 years of experience in registration, ticketing, or event operations
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 Registration platforms (custom or tools like Ticketing/CRM systems)
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 Data analysis &amp; reporting
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 Customer experience optimization
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 Project management
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 Cross-functional coordination (Marketing, Tech, Finance, Operations)
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 Ability to work under pressure and manage multiple events simultaneously
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 Team management ability
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 </ul>
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Registration & Ticketing Manager

Join Suffix and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Suffix

About Company

Registration & Ticketing Manager