Urwah Admin

SUGAR Cosmetics

<div><div><h1 class="jobSectionHeader"><b>Role Expectations:
</b></h1><p>&middot; Act as the first point of contact for customers across social media platforms, ensuring timely and empathetic responses.
</p><p>&middot; Provide seamless support on queries related to products, orders, returns, and refunds.
</p><p>&middot; Handle customer escalations effectively, maintaining brand tone and professionalism.
</p><p>&middot; Collaborate with internal teams (logistics, operations, and marketing) to resolve issues quickly.
</p><p>&middot; Maintain high levels of customer satisfaction and brand loyalty by delivering delightful experiences.
</p><h1 class="jobSectionHeader"><b>Role Deliverables:
</b></h1><p>&middot; Manage customer queries across all social media platforms (60%), ensuring accurate and prompt resolutions.
</p><p>&middot; Handle emails and calls (40%) related to order status, product information, and general customer support.
</p><p>&middot; Track, document, and share regular updates on customer concerns and feedback.
</p><p>&middot; Ensure SLA adherence for response and resolution timelines.
</p><p>&middot; Support in creating FAQs, response templates, and best practices for consistent communication.
</p><h1 class="jobSectionHeader"><b>Reporting Relationships:
</b></h1><p>This role will report directly to the Manager (CDT).
</p><h1 class="jobSectionHeader"><b>Educational Qualifications:
</b></h1><p>&middot; Graduate in any discipline (preferably Commerce, Arts, or Management).
</p><p>&middot; Additional certifications in Customer Relationship Management or Communication will be an advantage.
</p><h1 class="jobSectionHeader"><b>Experience Required:
</b></h1><p>&middot; 1&ndash;3 years of experience in customer service/support, preferably in e-commerce, retail, or cosmetics/beauty industry.
</p><p>&middot; Strong exposure to social media query management and customer interaction.
</p><p>&middot; Excellent written and verbal communication skills with problem-solving ability.
</p><p>&middot; Proficiency in MS Office and CRM tools; familiarity with social media management dashboards is a plus.</p></div></div>

Senior Executive, Customer Delight

Join SUGAR Cosmetics and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SUGAR Cosmetics

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Senior Executive, Customer Delight