Qureos Mentor

Summit

Summit is a national leader in corrections food service management, specializing in food, commissary, and technology solutions for correctional facilities. With over 30 years of experience, Summit manages a variety of correctional operations, providing customized, cost-effective services to meet diverse needs. Their commitment to quality and operational excellence ensures they exceed client expectations while maintaining safety and accountability in food service.

<div>
 Summit provides independent insurance agents and their clients with market-leading workers&rsquo; comp insurance and elite customer service. We&rsquo;re growing and currently serve more than 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic.
 
 
 Our strength comes from a single-minded focus on workers&rsquo; comp and a commitment to long-term customer relationships. Summit is who you turn to when you need a specialist who not only knows workers&rsquo; comp but also gets to know your business and your priorities.
 
 
 Our field team members are located in every state in which we operate.
 
 
 Summit is a member of the Great American Insurance Group where our highest goal is for all employees to feel included, respected, and empowered to perform at their best.
 
 
 This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
 
 
 Our Customer Service Representative serves as a trusted first point of contact for customers, delivering compassionate, professional, and accurate service in every interaction. This role requires individuals who are dependable, accountable, and committed to providing a high-quality customer experience while working within established guidelines and procedures. Successful candidates are detail-oriented, eager to learn, and able to manage a wide variety of information to effectively support customer needs.
 
 
 
 Scope of Work
 
 
 
 <ul>
 <li>
 Performs work under established procedures and guidelines with attention to accuracy, quality, and consistency.
 </li>
 <li>
 Utilizes training, job resources, and company systems to provide timely and effective customer service.
 </li>
 <li>
 Develops and maintains a broad working knowledge of company products, services, processes, and systems.
 </li>
 <li>
 Handles customer inquiries and service requests of moderate complexity while recognizing when additional assistance is needed.
 </li>
 <li>
 Demonstrates sound judgment, dependability, and accountability in daily responsibilities.
 </li>
 <li>
 Contributes to a positive, customer-focused team environment that prioritizes service
 
 
 </li>
 </ul>
 
 Customer Service &amp; Quality
 
 
 
 <ul>
 <li>
 Delivers exceptional customer service by listening actively, identifying customer needs, and providing accurate information and solutions.
 </li>
 <li>
 Demonstrates our Customer Care philosophy by putting the customer first in every interaction.
 </li>
 <li>
 Maintains a professional, empathetic, and courteous demeanor when assisting customers.
 </li>
 <li>
 Researches and resolves customer concerns to promote customer satisfaction, retention, and trust.
 </li>
 <li>
 Communicates with customers through telephone, email, chat, fax, and other communication channels as needed.
 
 
 </li>
 </ul>
 
 Product &amp; Process Knowledge
 
 
 
 <ul>
 <li>
 Develops and applies knowledge of company products, services, policies, and procedures to effectively assist customers.
 </li>
 <li>
 Explains products, services, features, and available options while educating customers on the outcomes of their requests.
 </li>
 <li>
 Maintains, reviews, and updates customer account information accurately and thoroughly.
 </li>
 <li>
 Utilizes company systems and technology tools to document interactions, research information, and track customer requests.
 
 
 </li>
 </ul>
 
 Compliance &amp; Accountability
 
 
 
 <ul>
 <li>
 Follows established workflows, procedures, and regulatory requirements in a highly structured environment.
 </li>
 <li>
 Maintains a high level of accuracy and attention to detail in all work performed.
 </li>
 <li>
 Demonstrates ownership of responsibilities by meeting performance expectations and following through on commitments.
 </li>
 <li>
 Consistently manages work in a timely manner to support service-level objectives and customer expectations.
 </li>
 <li>
 Maintains reliable attendance and punctuality to ensure appropriate departmental coverage and support.
 
 
 </li>
 </ul>
 
 Teamwork &amp; Support
 
 
 
 <ul>
 <li>
 Collaborates with teammates and leadership to address customer needs and resolve issues.
 </li>
 <li>
 Contributes to a positive team culture by sharing knowledge, supporting others, and demonstrating professionalism.
 </li>
 <li>
 Assists with additional departmental responsibilities and projects as assigned.
 
 
 </li>
 </ul>
 
 Required
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Two to four years of customer service experience, preferably in a call center, contact center, or high-volume service environment.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Excellent active listening, problem-solving, and interpersonal skills.
 </li>
 <li>
 Ability to learn and retain a wide range of information, processes, and system knowledge.
 </li>
 <li>
 Strong attention to detail and commitment to providing accurate, quality service.
 </li>
 <li>
 Ability to remain calm, patient, and professional in challenging situations.
 </li>
 <li>
 Proficiency using multiple computer systems and applications simultaneously.
 
 
 </li>
 </ul>
 
 Preferred Attributes
 
 
 
 <ul>
 <li>
 Customer-first mindset with a genuine desire to help others.
 </li>
 <li>
 Dependable, accountable, and self-motivated with a strong work ethic.
 </li>
 <li>
 Consistent attendance and punctuality.
 </li>
 <li>
 Ability to follow established guidelines while adapting to changing business needs.
 </li>
 <li>
 Commitment to delivering timely, accurate, and compassionate customer care.
 
 
 </li>
 </ul>
 The person hired for this position will work out of the Lakeland, FL office which offers a hybrid work environment of 4 days in the office and 1 day work from home.
 
 
 
 Company
 
 
 
 SCI Summit Consulting, LLC
 
 
 
 Benefits
 
 
 
 We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
 
 
 Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
 
 
 <ul>
 <li>
 Excludes seasonal employees and interns.
 
 
 </li>
 </ul>
</div>

Customer Service Representative

<div>
 
 Job Reference Number:
 
 39648
 
 
 
 Employment Type:
 
 Full-Time
 
 ,
 
 Onsite
 
 Segment:
 
 Corrections
 
 
 
 Brand:
 
 Summit
 
 
 
 Location:
 
 Miami
 
 ,
 
 Florida (US-FL)
 
 
 
 The Role at a glance:
 
 
 
 We are looking to add an experienced, motivated general manager to our Corrections team in Miami,FL. As a general manager, you will have the opportunity to oversee a skilled team of food service employees and ensure that every guest receives a healthy, delicious meal
 
 
 
 What you'll be doing:
 
 
 
 <ul>
 <li>
 Planning, organizing, and overseeing all activities and systems in the dining service and nutrition departments.
 </li>
 <li>
 Functioning as the liaison in all administrative roles with in the budget.
 </li>
 <li>
 Assuming responsibility for budget development and compliance, sanitation, safety, regulatory compliance, menu development, and preparation and service of food.
 </li>
 <li>
 Supervising staff and facilitating staff development.
 
 
 </li>
 </ul>
 
 What we're looking for:
 
 
 
 
 Must-haves:
 
 
 
 <ul>
 <li>
 At least three years of progressive work experience in a leadership position in food service management.
 </li>
 <li>
 Proven experience in financial management and controls.
 </li>
 <li>
 Advanced skills in math and financial management, such as budgeting, labor, and food cost controls.
 
 
 </li>
 </ul>
 
 Nice-to-haves:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Nutrition, Hotel and Restaurant Management, or related field; alternatively, equivalent related work experience.
 
 
 </li>
 </ul>
 
 Where you'll be working:
 
 
 
 Miami Dade Corrections
 
 
 
 Compensation Range
 
 
 
 up to $125k/yr depending upon experience
 
 
 
 Our Benefits:
 
 
 
 <ul>
 <li>
 Medical (FT Employees)
 </li>
 <li>
 Dental
 </li>
 <li>
 Vision
 </li>
 <li>
 Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
 </li>
 <li>
 Discount Program
 </li>
 <li>
 Commuter Benefits (Parking and Transit)
 </li>
 <li>
 EAP
 </li>
 <li>
 401k
 </li>
 <li>
 Sick
 </li>
 <li>
 Holiday Pay (9 paid holidays)
 </li>
 <li>
 Tuition Reimbursement (FT Employees)
 </li>
 <li>
 Paid Time Off
 
 
 </li>
 </ul>
 #boost
 
 
 
 About Summit:
 
 
 
 Focused on serving correctional institutions, Summit ensures that incarcerated people across the United States have access to delicious, healthy food at each meal. Working with Summit, you will have the opportunity to aid in this process and provide inmates with vital social interaction at mealtimes.
 
 
 
 About Elior North America:
 
 
 
 Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.
 
 
 At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you&rsquo;ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.
 
 
 
 Disclaimer:
 
 This job description can be revised by management as needed.
 
 
</div>

General Manager-Correctional Food Service

<div>
 
 Job Reference Number:
 
 38455
 
 
 
 Employment Type:
 
 Full-Time
 
 ,
 
 Onsite
 
 Segment:
 
 Corrections
 
 
 
 Brand:
 
 Summit
 
 
 
 Location:
 
 Atlanta
 
 ,
 
 Georgia (US-GA)
 
 
 
 The Role at a glance:
 
 
 
 We are looking to add a motivated food service worker to our correctional facility kitchen team in Atlanta, GA. As a food service worker, you will have the opportunity to perform a variety of tasks, learn a variety of skills, and interact with a diverse clientele daily in a fast-paced environment.
 
 
 
 What you'll be doing:
 
 
 
 Preparing, serving and distributing food, and may require working in various areas of the department, such as the tray line, dish room, cafeteria and storeroom.
 
 
 This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
 
 
 
 What we're looking for:
 
 
 
 
 Must-haves:
 
 
 
 <ul>
 <li>
 Must possess strong interpersonal and customer skills.
 </li>
 <li>
 Have excellent attention to details and service knowledge.
 </li>
 <li>
 Have excellent communication and organization skills.
 
 
 </li>
 </ul>
 
 Nice-to-haves:
 
 
 
 <ul>
 <li>
 Prior food service experience is preferred.
 
 
 </li>
 </ul>
 
 Compensation Range
 
 
 
 $18.00 per hour
 
 
 
 Our Benefits:
 
 
 
 <ul>
 <li>
 Medical (FT Employees)
 </li>
 <li>
 Dental
 </li>
 <li>
 Vision
 </li>
 <li>
 Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
 </li>
 <li>
 Discount Program
 </li>
 <li>
 Commuter Benefits (Parking and Transit)
 </li>
 <li>
 EAP
 </li>
 <li>
 401k
 </li>
 <li>
 Sick Time
 </li>
 <li>
 Holiday Pay (9 paid holidays)
 </li>
 <li>
 Tuition Reimbursement (FT Employees)
 </li>
 <li>
 Paid Time Off
 
 
 </li>
 </ul>
 
 About Summit:
 
 
 
 Focused on serving correctional institutions, Summit ensures that incarcerated people across the United States have access to delicious, healthy food at each meal. Working with Summit, you will have the opportunity to aid in this process and provide inmates with vital social interaction at mealtimes.
 
 
 
 About Elior North America:
 
 
 
 Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.
 
 
 At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you&rsquo;ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.
 
 
 
 Disclaimer:
 
 This job description can be revised by management as needed.
</div>

Food Service Worker

<div>
 
 Job Reference Number:
 
 39561
 
 
 
 Employment Type:
 
 Full-Time
 
 ,
 
 Onsite
 
 Segment:
 
 Corrections
 
 
 
 Brand:
 
 Summit
 
 
 
 Location:
 
 Detroit
 
 ,
 
 Michigan (US-MI)
 
 
 
 The Role at a glance:
 
 
 
 We are looking to add a motivated food service worker to our correctional facility team in Detroit, MI. As a food service worker, you will have the opportunity to perform a variety of tasks, learn a variety of skills, and interact with a diverse clientele daily in a fast-paced environment.
 
 
 
 What you'll be doing:
 
 
 
 Preparing, serving and distributing food, and may require working in various areas of the department, such as the tray line, dish room, cafeteria and storeroom.
 
 
 This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
 
 
 
 What we're looking for:
 
 
 
 
 Must-haves:
 
 
 
 <ul>
 <li>
 Must possess strong interpersonal and customer skills.
 </li>
 <li>
 Have excellent attention to details and service knowledge.
 </li>
 <li>
 Have excellent communication and organization skills.
 
 
 </li>
 </ul>
 
 Nice-to-haves:
 
 
 
 <ul>
 <li>
 Prior food service experience is preferred.
 
 
 </li>
 </ul>
 
 Compensation Range
 
 
 
 $19.00 per hour
 
 
 
 Our Benefits:
 
 
 
 <ul>
 <li>
 Medical (FT Employees)
 </li>
 <li>
 Dental
 </li>
 <li>
 Vision
 </li>
 <li>
 Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
 </li>
 <li>
 Discount Program
 </li>
 <li>
 Commuter Benefits (Parking and Transit)
 </li>
 <li>
 EAP
 </li>
 <li>
 401k
 </li>
 <li>
 Sick Time
 </li>
 <li>
 Holiday Pay (9 paid holidays)
 </li>
 <li>
 Tuition Reimbursement (FT Employees)
 </li>
 <li>
 Paid Time Off
 
 
 </li>
 </ul>
 
 About Summit:
 
 
 
 Focused on serving correctional institutions, Summit ensures that incarcerated people across the United States have access to delicious, healthy food at each meal. Working with Summit, you will have the opportunity to aid in this process and provide inmates with vital social interaction at mealtimes.
 
 
 
 About Elior North America:
 
 
 
 Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.
 
 
 At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you&rsquo;ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.
 
 
 
 Disclaimer:
 
 This job description can be revised by management as needed.
</div>

<div>
 
 Job Reference Number:
 
 38863
 
 
 
 Employment Type:
 
 Full-Time
 
 ,
 
 Hybrid
 
 Segment:
 
 Corrections
 
 
 
 Brand:
 
 Summit
 
 
 
 Location:
 
 Minneapolis
 
 ,
 
 Minnesota (US-MN)
 
 
 
 The Role at a glance:
 
 
 
 We are looking for an accomplished and forward-thinking HR Generalist for our Corrections Team working in a mostly remote/hybrid capacity. This a fantastic opportunity for a self-driven HR Professional looking to help a maturing organization through some very key HR Initiatives. Reporting directly to the HR Segment Leader, you can look forward to collaborating and supporting business leaders and team members across the segment. As a partner to the business you will provide ethical HR advice and council to coach, navigate and resolve employee relation issues. You&rsquo;ll need to be strategic and organized in nature as the HR Generalist will also drive assigned HR projects. If this sounds like you, we&rsquo;d love to have you apply!
 
 
 
 What you'll be doing:
 
 
 
 <ul>
 <li>
 Partner with leaders, team members and key stakeholders to provide key HR advice and counsel to coach, navigate and resolve employee relation issues.
 </li>
 <li>
 Work with leadership team in identifying root causes of issues and opportunities to mitigate risks and drive strategic outcomes.
 </li>
 <li>
 Recognize potential employee relations matters and investigates end to end.
 </li>
 <li>
 Identify opportunities for leadership and field staff training.
 </li>
 <li>
 Exchange knowledge and work closely with operators to align thinking, deliver solutions and optimize processes.
 </li>
 <li>
 Establishes and maintain relationships of trust to foster transparency, open and honest two-way communication and collaboration.
 </li>
 <li>
 Organize and drive assigned projects
 </li>
 <li>
 Champion HR programs, practices and policies with the overall objective of maintaining and nurturing a strong, people focused culture.
 
 
 </li>
 </ul>
 
 What we're looking for:
 
 
 
 
 Must-haves:
 
 
 
 <ul>
 <li>
 BA or BS degree from an accredited college or university or equivalent work experience; a plus.
 </li>
 <li>
 Minimum of 3 years of Human Resources
 </li>
 <li>
 Knowledge of HR principles, employment laws and regulations
 </li>
 <li>
 Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
 </li>
 <li>
 Ability to travel up to 20%
 
 
 </li>
 </ul>
 
 Nice-to-haves:
 
 
 
 <ul>
 <li>
 HR Certification such as SPHR, PHR.
 </li>
 <li>
 Experience supporting the Contract Services or the Food Service Management Industries
 
 
 </li>
 </ul>
 
 Compensation Range
 
 
 
 Pay is based on experience up to $75k/yr
 
 
 
 Our Benefits:
 
 
 
 <ul>
 <li>
 Medical (FT Employees)
 </li>
 <li>
 Dental
 </li>
 <li>
 Vision
 </li>
 <li>
 Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
 </li>
 <li>
 Discount Program
 </li>
 <li>
 Commuter Benefits (Parking and Transit)
 </li>
 <li>
 EAP
 </li>
 <li>
 401k
 </li>
 <li>
 Sick Time
 </li>
 <li>
 Holiday Pay (9 paid holidays)
 </li>
 <li>
 Tuition Reimbursement (FT Employees)
 </li>
 <li>
 Paid Time Off
 
 
 </li>
 </ul>
 
 About Summit:
 
 
 
 Focused on serving correctional institutions, Summit ensures that incarcerated people across the United States have access to delicious, healthy food at each meal. Working with Summit, you will have the opportunity to aid in this process and provide inmates with vital social interaction at mealtimes.
 
 
 
 About Elior North America:
 
 
 
 Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.
 
 
 At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you&rsquo;ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.
 
 
 
 Disclaimer:
 
 This job description can be revised by management as needed.
</div>

HR Generalist

Job Overview We are seeking a dynamic and detail-oriented Payroll Account Manager to lead our payroll operations with precision and enthusiasm. In this vital role, you will oversee payroll processing, ensure compliance with financial and tax regulations, and manage various accounting functions related to employee compensation. Your expertise will help streamline payroll workflows, enhance data accuracy, and support the overall financial health of our organization. This position offers an exciting opportunity to contribute to a thriving team dedicated to excellence in payroll management and financial integrity.Duties<ul><li>Manage end-to-end payroll processing.</li><li>Maintain and update payroll data within HRIS systems while ensuring compliance with applicable tax laws and benefits administration protocols.</li><li>Conduct analysis of payroll data for discrepancies, trends, or errors; prepare reports for management review.</li><li>Collaborate with human resources and accounting teams to process benefits administration, tax filings, and governmental reporting requirements.</li><li>Support general ledger accounting activities by reconciling accounts, managing debits &amp; credits, and ensuring compliance with financial concepts.</li></ul>Requirements<ul><li>Proven experience managing payroll using software such as Workday, ADP, Paychex, or similar platforms.</li><li>Strong understanding of payroll management processes combined with expertise in accounting software like QuickBooks or other financial tools.</li><li>Knowledge of human resources systems (HRIS), benefits administration, and governmental reporting standards.</li><li>Familiarity with technical accounting principles including journal entries, account reconciliation, general ledger reconciliation, and double-entry bookkeeping.</li><li>Ability to perform detailed data entry with high accuracy (10 key typing skills) while maintaining confidentiality.</li><li>Experience working within corporate or non-profit accounting environments with a focus on payroll-related functions.</li><li>Excellent analysis skills to identify discrepancies or issues promptly; strong organizational skills for managing multiple priorities effectively.</li><li>Knowledge of tax regulations related to payroll processing and experience handling accounts payable/receivable processes. Join us as a Payroll Account Manager where your expertise will drive operational excellence! Bring your passion for meticulous financial management and your enthusiasm for delivering top-tier payroll solutions that empower our organization&rsquo;s success!</li></ul>Pay: $60,000.00 - $70,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li></ul>Work Location: Remote

Payroll Account Manager

Join Summit and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Summit

About Company

Customer Service Representative

General Manager-Correctional Food Service

Food Service Worker

Food Service Worker

HR Generalist

Payroll Account Manager