Qureos Mentor

Sungrow Power Supply Co., Ltd.

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 Job Description
 
 
 
 Position Summary
 
 
 The After Sales Service Engineer provides high-quality technical and customer support through on-site and remote services. The role involves product pre-commissioning, commissioning, maintenance, repair, and customer training, as well as supporting and training regional service engineers and service partners. This is a permanent, full-time position based in Karachi, Pakistan.
 
 
 
 Key Responsibilities
 
 
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 Perform on-site field services, including pre-commissioning, commissioning, maintenance, fault diagnosis, and repairs.
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 Prepare service reports, fault analysis reports, and related technical documentation.
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 Provide technical training and ongoing support to regional service engineers and service partners.
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 Deliver remote technical assistance to customers via telephone and email.
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 Coordinate with sales, project, and HQ technical teams to resolve complex technical issues.
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 Ensure all field service activities comply with local electrical codes, safety standards, and company service procedures.
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 Plan and coordinate service activities, working closely with internal teams to complete jobs efficiently and on schedule.
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 Skills and Experience Required
 
 
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 Bachelor&rsquo;s degree or higher in Electrical Engineering.
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 Strong English communication skills, both written and spoken.
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 Excellent customer service skills with a professional approach.
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 Strong time management, organizational, and multitasking abilities.
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 High attention to detail with effective follow-up skills.
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 Strong sense of responsibility toward assigned work and customer satisfaction.
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 Experience in a technical support or customer service role within the solar PV industry.
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 Hands-on experience in PV inverter commissioning and repair.
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Field Services Engineer

Join Sungrow Power Supply Co., Ltd. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sungrow Power Supply Co., Ltd.

About Company

Field Services Engineer