Qureos Mentor

Svytel Communication

Company: Aiwati Solutions Pvt. Ltd. Location: Remote (Anywhere in India Preferred) Job Type: Full Time Experience Required: 1&ndash;3 years in Technical Support / WhatsApp API / SaaS / CPaaSAbout Aiwati:Aiwati Solutions Pvt. Ltd. is an official Meta-approved WhatsApp Business API provider, empowering SMEs with smart communication tools like WhatsApp Cloud API, chat automation, bulk campaigns, and real-time support solutions.We&rsquo;re building a powerful and easy-to-use platform for businesses to manage their messaging, marketing, and customer engagement &mdash; all in one place.Role Overview:We are looking for a Technical Support &amp; Onboarding Executive who can assist customers from product demo to onboarding, resolve technical queries, and ensure a smooth setup experience.This role bridges technical expertise and customer success &mdash; ideal for someone who understands both technology and business communication.Key Responsibilities:<ul><li>Provide live demos of Aiwati&rsquo;s WhatsApp API panel and features to new clients</li><li>Assist customers in account setup, API configuration, and onboarding</li><li>Troubleshoot technical issues related to API, campaigns, and integrations</li><li>Coordinate with the technical team for bug reporting and escalation</li><li>Guide clients on product use cases, automation, and best practices</li><li>Collaborate with the sales team during presales discussions to explain technical feasibility</li><li>Maintain CRM records, follow-ups, and track onboarding progress</li><li>Deliver an excellent customer experience from demo to activation</li></ul>&#9989; Requirements:<ul><li>1&ndash;3 years of experience in technical support, onboarding, or presales for SaaS / CPaaS / WhatsApp API / CRM products</li><li>Basic knowledge of APIs, webhooks, and SaaS platforms</li><li>Excellent communication in Hindi &amp; English</li><li>Strong problem-solving skills and customer-first attitude</li><li>Familiar with CRM or support tools (Zoho, Freshdesk, etc.)</li><li>Ability to handle client calls, demos, and technical walkthroughs independently</li><li>Own laptop and reliable internet connection (mandatory for remote work)</li></ul>Salary &amp; Perks:<ul><li>&#8377;15,000 &ndash; &#8377;22,000 per month (based on experience)</li><li>Performance incentives based on client activations and satisfaction</li><li>Rapid career growth in a fast-scaling SaaS company</li><li>Remote work flexibility</li></ul>Job Type: Full-timePay: &#8377;12,000.00 - &#8377;22,000.00 per monthBenefits:<ul><li>Internet reimbursement</li><li>Paid sick time</li><li>Work from home</li></ul>Work Location: Remote

Technical Support & Onboarding Executive

About Aiwati Solutions Pvt LtdAiwati Solutions is a SaaS CPaaS platform providing WhatsApp Business API, Google RCS, Bulk SMS, and Omnichannel CRM solutions to SMEs and enterprises. Our mission is to simplify customer communication with secure and scalable technology.Role OverviewWe are looking for a Customer Technical Service &amp; Analytics Executive to provide technical support to clients, resolve issues efficiently, and analyze usage data to ensure smooth operations. The role requires both technical problem-solving skills and customer communication ability in English.Key Responsibilities<ul><li>Provide L1/L2 technical support for SaaS/CPaaS products (WhatsApp Business API, Bulk SMS, RCS).</li><li>Handle customer queries via email, chat, and calls in professional English.</li><li>Troubleshoot issues related to onboarding, APIs, message delivery, dashboards, and integrations.</li><li>Work with the technical team to escalate and resolve complex issues.</li><li>Prepare weekly and monthly analytics reports on customer usage, campaigns, and KPIs.</li><li>Assist customers with account setup, configuration, and training.</li><li>Document FAQs, guides, and maintain knowledge base for recurring issues.</li><li>Ensure high customer satisfaction and SLAs are met.</li></ul>Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT/Computer Science/Engineering or related field.</li><li>Minimum 2 years of experience in customer support, technical service, or SaaS analytics.</li><li>Strong communication skills in English (spoken &amp; written).</li><li>Knowledge of APIs, SaaS platforms, CRM tools, and cloud services.</li><li>Ability to analyze technical data and generate insights/reports.</li><li>Proficiency in Excel/Google Sheets, reporting dashboards, and ticketing tools.</li><li>Problem-solving attitude with customer-first approach.</li></ul>What We Offer<ul><li>Salary: &#8377;15,000 &ndash; &#8377;20,000 per month (based on experience).</li><li>Growth opportunities in SaaS &amp; CPaaS technology sector.</li><li>Exposure to large enterprise clients &amp; global platforms.</li><li>Dynamic and collaborative startup work culture.</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;20,000.00 per monthLanguage:<ul><li>English (Preferred)</li><li>Hindi (Preferred)</li></ul>Work Location: Remote

Customer Technical Service & Analytics Executive

Join Svytel Communication and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Svytel Communication

ABOUT_COMPANY

Technical Support & Onboarding Executive

Customer Technical Service & Analytics Executive