Technical Support & Onboarding Executive

Company: Aiwati Solutions Pvt. Ltd.
Location: Remote (Anywhere in India Preferred)
Job Type: Full Time
Experience Required: 1–3 years in Technical Support / WhatsApp API / SaaS / CPaaS

About Aiwati:

Aiwati Solutions Pvt. Ltd. is an official Meta-approved WhatsApp Business API provider, empowering SMEs with smart communication tools like WhatsApp Cloud API, chat automation, bulk campaigns, and real-time support solutions.

We’re building a powerful and easy-to-use platform for businesses to manage their messaging, marketing, and customer engagement — all in one place.

Role Overview:

We are looking for a Technical Support & Onboarding Executive who can assist customers from product demo to onboarding, resolve technical queries, and ensure a smooth setup experience.

This role bridges technical expertise and customer success — ideal for someone who understands both technology and business communication.

Key Responsibilities:

• Provide live demos of Aiwati’s WhatsApp API panel and features to new clients
• Assist customers in account setup, API configuration, and onboarding
• Troubleshoot technical issues related to API, campaigns, and integrations
• Coordinate with the technical team for bug reporting and escalation
• Guide clients on product use cases, automation, and best practices
• Collaborate with the sales team during presales discussions to explain technical feasibility
• Maintain CRM records, follow-ups, and track onboarding progress
• Deliver an excellent customer experience from demo to activation

✅ Requirements:

• 1–3 years of experience in technical support, onboarding, or presales for SaaS / CPaaS / WhatsApp API / CRM products
• Basic knowledge of APIs, webhooks, and SaaS platforms
• Excellent communication in Hindi & English
• Strong problem-solving skills and customer-first attitude
• Familiar with CRM or support tools (Zoho, Freshdesk, etc.)
• Ability to handle client calls, demos, and technical walkthroughs independently
• Own laptop and reliable internet connection (mandatory for remote work)

Salary & Perks:

• ₹15,000 – ₹22,000 per month (based on experience)
• Performance incentives based on client activations and satisfaction
• Rapid career growth in a fast-scaling SaaS company
• Remote work flexibility

Job Type: Full-time

Pay: ₹12,000.00 - ₹22,000.00 per month

Benefits:

• Internet reimbursement
• Paid sick time
• Work from home

Work Location: Remote