CSE (Customer Support Executive)

Location: Netaji Subhash Place
Department: Customer Service / Sales Support
Job Type: Full-Time

Job Summary:

We are seeking a Customer Support Executive to manage customer interactions and support processes, including Proforma Invoice processing. The ideal candidate will assist customers with queries, handle documentation, and ensure a smooth pre-sales and post-sales experience.

Key Responsibilities:

• Respond to customer queries via phone, email, chat in a timely and professional manner.
• Prepare and issue Proforma Invoices based on customer requirements and company guidelines.
• Coordinate with sales and finance teams to ensure accurate pricing, taxes, and terms in the proforma invoices.
• Follow up with customers on invoice confirmation, payments, and order processing.
• Resolve customer issues or complaints by identifying the root cause and offering appropriate solutions.
• Maintain accurate records of customer interactions, invoices, and follow-ups in CRM or ERP systems.
• Collaborate with internal teams (sales, logistics, technical, finance) to manage order status, delivery timelines, and service expectations.
• Meet or exceed performance targets including resolution time, invoice processing accuracy, and customer satisfaction.
• Stay updated on product information, pricing policies, and company procedures.

Key Requirements:

• Bachelor’s degree in Business, Commerce, or related field.
• Prior experience in customer service, sales coordination, or invoice processing is preferred.
• Strong knowledge of Proforma Invoice preparation and basic sales documentation.
• Excellent written and verbal communication skills.
• Good organizational and multitasking skills.
• Familiarity with CRM/ERP systems and Microsoft Office (especially Excel and Word).
• Ability to work independently and as part of a team.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person