Clinic/ Patient Support Executive- US

Clinic Patient Support Executive- US

Company: CORE CLINICAL SERVICES

Work from office (Need Pune based Candidate only)
Shift: Evening/US Shift

Job Summary:

We are seeking a highly organized and compassionate Clinic/ Patient Support Specialist to join our team. This is a telecommuting role where you will be the first point of contact for our US patients and clinical staff, ensuring the smooth and efficient operation of our clinic from a remote setting. Your primary responsibility will be to manage patient communications and perform all administrative duties remotely, playing a crucial part in delivering high-quality healthcare.

This is a US shift position, supporting our US-based operations. The ideal candidate will be a proactive problem-solver with exceptional communication skills and the ability to thrive independently in a virtual work environment.

Key Responsibilities:

· Remote Communication & Patient Management:

o Serve as the first point of contact, handling all incoming and outgoing patient and clinical staff communications via phone, email, and other virtual channels.

o Schedule, reschedule, and confirm patient appointments while managing the clinic's master calendar.

o Update and maintain accurate patient records in our Electronic Health Record (EHR) system.

· Administrative & Coordination Duties:

o Handle a variety of clerical tasks, including data entry and preparing documents and reports, all performed remotely.

o Assist with billing inquiries and process payments, ensuring all information is accurate and confidential.

o Act as a key liaison between patients, doctors, nurses, and other clinical staff to ensure seamless communication and coordination of care.

· Operational Efficiency:

o Proactively address and resolve issues related to scheduling, patient inquiries, or clinic operations.

o Maintain strict patient confidentiality in accordance with all relevant regulations (e.g., HIPAA).

o Provide clear and concise instructions to patients regarding their appointments and care plans.

Qualifications:

· Any graduate– English Medium Only

· Fresher to 1 year of experience in a US tele calling / support functions.

· Excellent English Communication Skills- Written and Verbal.

· Exceptional phone etiquette and verbal English communication skills.

· Strong organizational skills and attention to detail.

· Ability to work independently and manage time effectively without direct supervision.

· Experience of working with US consumer would be good to have.

Desired Traits:

· Female candidates only.

· A compassionate and professional demeanour.

· A natural ability to multitask and prioritize effectively in a fast-paced environment.

· A problem-solving mindset and a proactive approach to work.

Healthcare Background is a plus.
TRAINING WILL BE PROVIDED.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

Application Question(s):

• What would you rate your English Communication skills out of 10?

Work Location: In person