Qureos Mentor

Swich

Key Responsibilities:Customer Interaction &amp; Issue Resolution<ul><li>Handle customer queries via calls, email, and chat in a timely and professional manner.</li></ul><ul><li>Resolve payment, transaction, and system-related issues with a high degree of accuracy.</li></ul><ul><li>Communicate technical features and troubleshooting steps clearly to non-technical users.</li></ul>Technical Collaboration &amp; Operations<ul><li>Coordinate closely with internal Tech and Operations teams to escalate and resolve complex issues.</li></ul><ul><li>Support the onboarding process by assisting merchants with initial system navigation.</li></ul><ul><li>Act as the bridge between the customer&rsquo;s feedback and our product development team.</li></ul>Customer Interaction &amp; Issue Resolution<ul><li>Handle customer queries via calls, email, and chat in a timely and professional manner.</li></ul><ul><li>Resolve payment, transaction, and system-related issues with a high degree of accuracy.</li></ul><ul><li>Communicate technical features and troubleshooting steps clearly to non-technical users.</li></ul>Required Skills &amp; Qualifications<ul><li>1&ndash;2 years of experience in Customer Support or a similar customer-facing role.</li></ul><ul><li>Basic understanding of transaction flows and payment systems. (Fintech or digital payments background is a major plus).</li></ul><ul><li>Strong verbal and written communication skills to handle diverse customer personas.</li></ul><ul><li>Ability to work in Rotational Shifts to support our 24/7 payment ecosystem.</li></ul><ul><li>Proactive problem-solver with the ability to stay calm under pressure in a fast-paced environment.</li></ul>Pay: Rs50,000.00 - Rs65,000.00 per monthWork Location: In person

Tech Support

Key Responsibilities: Market Outreach &amp; Merchant Acquisition<ul><li>Reach out to e-commerce businesses and SMEs through field visits, calls, and online outreach.</li><li>Explain and promote our one-stop payment solution to potential merchants.</li><li>Assist in onboarding new merchants and ensure smooth activation.</li><li>Customer Interaction &amp; Product Communication.</li><li>Communicate product features, benefits, and use cases clearly to merchants.</li><li>Support product demos and help merchants understand integrations and workflows.</li><li>Act as the first point of contact for merchant queries during onboarding.</li></ul>Growth &amp; Learning<ul><li>Introduce &amp; Support growth initiatives and campaigns.</li><li>Strong understanding of fintech payment systems, merchant ecosystems, and customer acquisition strategies.</li></ul>Collaboration &amp; Reporting<ul><li>Work closely with sales, marketing, and operations teams.</li><li>Maintain records of outreach, leads, and onboarded merchants.</li><li>Track basic growth metrics like leads generated and merchants activated.</li></ul>Required Skills &amp; Qualifications<ul><li>0&ndash;1 year of experience in sales, business development, marketing, or customer-facing roles (internships count).</li><li>Strong communication skills in English and local languages.</li><li>Willingness to go out in the field and interact directly with customers all over Pakistan.</li><li>Basic understanding of e-commerce or digital payments</li></ul>High energy, curiosity, and willingness to learn.Pay: Rs70,000.00 - Rs120,000.00 per monthWork Location: In person

Growth Lead karachi

Job SummaryWe are seeking a detail-oriented Compliance Officer to ensure that our Switch Fintech operations comply with all applicable regulatory requirements, including SBP (State Bank of Pakistan) regulations, AML/CFT standards, and internal compliance frameworks.The ideal candidate will support regulatory reporting, compliance monitoring, risk mitigation, and ensure adherence to payment switch, fintech, and digital financial service regulations.Key Responsibilities<ul><li>Monitor compliance with SBP regulations, AML/CFT, and payment switch compliance requirements</li><li>Ensure adherence to internal compliance policies and regulatory standards</li><li>Conduct KYC/CDD/EDD reviews and monitor suspicious activities</li><li>Assist in preparation and submission of regulatory reports to relevant authorities</li><li>Maintain and update compliance policies, procedures, and SOPs</li><li>Perform transaction monitoring and identify potential compliance risks</li><li>Support internal and external audits, including regulatory inspections</li><li>Conduct periodic compliance risk assessments</li><li>Coordinate with risk, IT, and operations teams to ensure compliance controls</li><li>Maintain proper documentation and audit trails</li><li>Stay updated on new fintech regulations and compliance requirements</li><li>Provide compliance training and awareness to internal teams</li></ul>Pay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Compliance Officer

Join Swich and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Swich

About Company

Tech Support

Growth Lead karachi

Compliance Officer