Urwah Admin

SWISSOTEL

<div>Job Description</div> Strategic Planning &amp; Development - Develop and execute a comprehensive Food &amp; Beverage strategy aligned with the hotel's overall vision and business goals. 
- Analyze market trends, guest preferences, and competitor activities to identify opportunities for innovation and growth. 
- Collaborate with the General Manager and senior leadership to establish performance objectives and KPIs for the department. Operational Excellence - Ensure seamless daily operations across all Food &amp; Beverage outlets, including restaurants, bars, in-room dining, and banqueting services. 
- Maintain the highest standards of food quality, presentation, and service in line with Swiss tel's brand values. 
- Oversee inventory management, procurement, and cost control to maximize profitability while minimizing waste. 
- Implement and regularly review standard operating procedures (SOPs) to enhance efficiency and compliance with health, safety, and hygiene regulations. Guest Experience &amp; Satisfaction - Foster a culture of personalized and anticipatory service, exceeding guest expectations at every interaction. 
- Handle guest complaints and special requests promptly and professionally, ensuring total satisfaction. 
- Regularly review guest feedback through surveys, reviews, and direct interactions to identify areas for improvement. 
- Collaborate with the culinary team to design innovative menus and curate memorable dining experiences. Financial Management - Prepare and manage the Food &amp; Beverage department's budget, ensuring alignment with financial goals. 
- Monitor revenue performance, operational costs, and profitability metrics, implementing corrective actions when necessary. 
- Develop strategies to drive revenue growth through promotional activities, special events, and partnerships. 
- Conduct regular financial analysis and forecasting to identify trends and opportunities for optimization. Team Leadership &amp; Development - Recruit, train, and mentor a high-performing team of Food &amp; Beverage professionals. 
- Conduct regular performance evaluations, providing constructive feedback and career development opportunities. 
- Promote a collaborative and inclusive work environment that aligns with Swiss tel's core values. 
- Organize regular training sessions to ensure the team is equipped with the latest industry knowledge and skills. Marketing &amp; Branding - Collaborate with the Sales &amp; Marketing team to develop targeted campaigns for Food &amp; Beverage promotions. 
- Enhance the hotel's brand image by curating signature dining events, themed nights, and unique culinary experiences. 
- Build relationships with local and international media to promote the hotel's Food &amp; Beverage offerings. 
- Ensure consistency in branding and messaging across all outlets and promotional materials. Health, Safety &amp; Compliance - Ensure strict adherence to local and international health, safety, and hygiene regulations. 
- Conduct regular audits and inspections to maintain compliance with standards. 
- Train staff on safety protocols, including emergency response and safe handling of equipment and food. 
- Lead initiatives to promote sustainability and eco-friendly practices within the Food &amp; Beverage operations. Administrative Responsibilities - Maintain accurate records of financial performance, inventory, and staff schedules. 
- Prepare detailed reports on department performance for senior management. 
- Oversee the implementation of technology and systems to streamline operations and enhance efficiency. 
- Ensure all departmental documentation complies with company policies and regulatory requirements. <div>Qualifications</div> Qualifications &amp; Requirements - Bachelor's degree in Hospitality Management, Business Administration, or a related field. 
- Minimum 5 years of experience in Food &amp; Beverage management, preferably in a luxury or five-star hotel environment. 
- Exceptional leadership, communication, and organizational skills. 
- In-depth knowledge of international cuisines, wines, and mixology. 
- Proficiency in financial management, revenue analysis, and budgeting. 
- Strong commitment to guest satisfaction and service excellence.

Food & Beverage Manager

<div>Job Description</div> <ul> <li>Perform a wide range of spa treatments, including massages, body wraps, facials, and aromatherapy, adhering to the highest standards of quality and hygiene</li> <li>Conduct thorough consultations with guests to understand their needs, preferences, and any health concerns</li> <li>Customize treatments to address specific guest requirements and ensure their comfort throughout the session</li> <li>Maintain a clean, organized, and welcoming environment in treatment rooms and spa areas</li> <li>Educate guests on post-treatment care and recommend appropriate products for home use</li> <li>Actively participate in retail sales by suggesting suitable spa products to guests</li> <li>Stay updated on the latest spa techniques and industry trends</li> <li>Collaborate with team members to ensure seamless spa operations and guest satisfaction</li> <li>Adhere to all safety protocols and maintain proper hygiene standards</li> <li>Manage appointment schedules efficiently to maximize productivity</li> <li>Provide detailed feedback and maintain accurate guest records for personalized future treatments</li> </ul> <div>Qualifications</div> <ul> <li>Certified as Spa Therapist</li> <li>With 2-5 years of experience in the same field in hotel industry</li> <li>With good English communication skills</li> <li>With pleasing personality and a well focused individual</li> <li>Able to handle pressure at work and capability to multi-task</li> </ul> <div> </div>

Spa Therapist

<div>Kitchen Equipment Maintenance: Perform regular inspections, maintenance, and repairs on kitchen equipment, including cooking appliances (ovens, fryers, stoves), refrigeration units, dishwashers, and other essential kitchen machinery. <ul> <li>Repairs and Troubleshooting: Diagnose and resolve issues with kitchen equipment, including electrical, mechanical, and plumbing problems. Perform necessary repairs or replacements to restore equipment functionality.</li> <li>Installation and Setup: Install new kitchen equipment, set up systems, and calibrate them to ensure that all equipment operates according to manufacturer specifications.</li> <li>Preventative Maintenance: Conduct routine preventative maintenance tasks such as cleaning, lubricating, and replacing parts to prevent breakdowns and extend the life of kitchen equipment.</li> <li>System Optimization: Ensure kitchen equipment is functioning at optimal efficiency, focusing on energy savings, water conservation, and reducing downtime during peak service hours.</li> <li>Safety Compliance: Ensure all kitchen equipment complies with safety regulations and manufacturer guidelines. Implement and adhere to safety standards when handling kitchen equipment.</li> <li>Emergency Response: Respond promptly to kitchen equipment breakdowns, minimizing disruptions to kitchen operations and ensuring the timely resolution of issues.</li> <li>Documentation: Maintain accurate records of repairs, installations, and routine maintenance activities performed on kitchen equipment.</li> <li>Collaboration: Work closely with kitchen staff to ensure equipment is working properly and resolve any operational issues quickly.</li> <li>Customer Service: Provide high-quality service to kitchen staff by ensuring equipment is functioning efficiently and addressing any concerns or issues in a timely manner.</li> <li>Sustainability: Promote eco-friendly kitchen practices by optimizing energy and water usage, using sustainable cleaning products, and ensuring equipment is operating at peak efficiency to reduce waste.</li> </ul> </div>

Kitchen Technician

Job Description
As Sales Executive Groups & Leisure, you play a vital role in driving the hotel s commercial strategy by managing the Groups segment, including Corporate, Leisure Groups, and Tour Series. Your focus is on generating new business, nurturing existing partnerships, and ensuring smooth coordination of group bookings from inquiry to conversion.
What you will be doing: 
<ul>
 <li>Proactively solicit and manage group business across MICE, Corporate, Leisure Groups, and Tour Series segments.</li>
 <li>Identify and pursue new business opportunities through research, sales calls, and networking.</li>
 <li>Prepare and present proposals tailored to client needs, ensuring competitiveness in the market.</li>
 <li>Support the achievement of sales targets and contribute to overall departmental revenue goals.</li>
 <li>Build and maintain strong relationships with existing and potential clients.</li>
 <li>Conduct regular client visits, entertainment, and site inspections to strengthen partnerships.</li>
 <li>Act as the primary contact for group business, ensuring prompt responses and high levels of service.</li>
 <li>Maintain accurate records of accounts, prospects, and activities in the CRM system.</li>
 <li>Work closely with Events, Reservations, and Operations teams to ensure smooth execution of group bookings.</li>
 <li>Prepare regular sales activity reports and updates for the Director of Sales.</li>
 <li>Market Intelligence</li>
 <li>Monitor competitor activities, market trends, and business opportunities in the group segment.</li>
 <li>Provide feedback and recommendations to the Director of Sales for strategic decision-making</li>
</ul>

Sales Executive Groups & Leisure

Job Description <ul> <li>Paint and plaster work touch ups as directed by your superior.</li> <li>Replacement of lamps and bulbs throughout the building.</li> <li>To assist any tradesman to whom assigned in the performance of his task.</li> <li>To carry out minor repairs as directed.</li> <li>To keep all, work areas, and Engineering offices tidy and clean.</li> <li>Always responds quickly to guests complaints ensuring courteous, professional service.</li> <li>To learn and carry out fire brigade duties when assigned.</li> <li>To complete the personal daily job record, time book accurately and keep ready for inspection.</li> <li>To carry mini preventive maintenance in rooms.</li> <li>To repair/replace broken windows, doors and lock.</li> <li>To repair and fix damaged shelving and furniture when necessary.</li> <li>Ensure that all food safety standards/HACCP are maintained and implemented in line with the company policy and municipality requirements.</li> <li>Adherence to the Standard Operating Procedures Manual.</li> <li>To carry out any reasonable duties and responsibilities as assigned.</li> </ul> Qualifications - Diploma or training in general maintenance works - Previous experiences within the plumbing, carpentry, painting or electrical field. - Good command of English - Ability to find fault and rectify systems are essentials.

Ken Fix It

Conducts regular safety inspections of the kitchen, public areas, guest rooms, stores, and engineering facilities to ensure compliance with health and safety regulations.
Performs preventive maintenance, breakdown repairs, and constructive works across all hotel areas to maintain optimal functionality of equipment and systems.
Proposes and recommends upgrading, improvement work, and energy-saving projects to enhance operational efficiency and reduce costs.
Ensures efficient engineering operations are being met, and quality standards are maintained throughout the property.
Responds promptly to guest complaints and maintenance requests, providing timely and effective solutions.
Maintains accurate records of all maintenance activities, inspections, and repairs for future reference and auditing purposes.
Collaborates with other departments to coordinate maintenance schedules and minimise disruptions to hotel operations.
Monitors and manages inventory of maintenance supplies, tools, and equipment, ensuring adequate stock levels are maintained.
Assists in the development and implementation of energy conservation and sustainability initiatives.
Provides technical support and guidance to other staff members on equipment operation and maintenance procedures.
Participates in emergency response procedures and assists in the coordination of evacuation drills.
Ensures compliance with all relevant local and national regulations pertaining to building maintenance, safety, and environmental standards.

Duty Engineer

Ensure all guest rooms, public areas, and back-of-house spaces meet hotel cleanliness and maintenance standards. <ul> <li>Supervise daily housekeeping and laundry operations including cleaning schedules and task assignments.</li> <li>Coordinate uniform management, storage, and distribution of housekeeping supplies.</li> <li>Conduct regular inspections to maintain quality and identify repair or maintenance needs.</li> <li>Maintain optimum productivity while meeting hotel housekeeping standards.</li> <li>Liaise with the Front Office for room transfers, guest requirements, and billing coordination.</li> <li>Monitor and control the inventory and usage of linens, uniforms, and cleaning supplies.</li> <li>Ensure timely and accurate replenishment of linen and uniforms.</li> <li>Organize staff rosters to ensure adequate coverage at all times.</li> <li>Conduct training sessions, and support staff development and retention.</li> <li>Prepare housekeeping reports and contribute to annual business planning.</li> <li>Comply with hotel policies, attend interdepartmental meetings, and support smooth operations.</li> </ul>

Housekeeping Manager

Join SWISSOTEL and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.