Qureos Mentor

SWOT Hospitality

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 As a restaurant hostess, you will play an essential role in creating a welcoming environment and ensuring smooth operations.
 
 
 
 Greeting And Seating Guests
 
 
 
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 Welcome guests as they enter the restaurant.
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 Ask for the number of people in the party and assign them to an appropriate table.
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 Ensure guests are seated in a timely manner, taking into account the availability of tables and reservations.
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 Escort guests to their tables, providing menus and any relevant information about the restaurant.
 
 
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 Managing Reservations
 
 
 
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 Take reservations over the phone or in person.
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 Keep track of upcoming reservations and make sure guests are seated at the right times.
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 Manage waitlists when the restaurant is busy, ensuring customers are informed about wait times.
 
 
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 Providing Information
 
 
 
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 Answer basic questions about the restaurant, such as menu items, specials, or hours of operation.
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 Direct guests to amenities, such as restrooms or the bar area.
 
 
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 Handling Customer Requests And Concerns
 
 
 
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 Address any immediate concerns or complaints from guests.
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 Communicate customer needs to waitstaff or management.
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 Ensure guests have everything they need for a comfortable dining experience.
 
 
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 Managing The Waiting Area
 
 
 
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 Keep the waiting area clean and organized.
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 Monitor the flow of guests in and out of the restaurant to prevent overcrowding in the waiting area.
 
 
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 Coordinating With Servers And Kitchen Staff
 
 
 
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 Communicate with waitstaff to ensure they are aware of seating assignments and any special requests from customers.
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 Ensure that tables are cleared and ready for the next guest after each seating.
 
 
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 Answering The Phone And Handling Takeout Orders
 
 
 
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 Answer phone calls for reservations, takeout orders, or general inquiries.
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 Take and process takeout orders, including providing guests with estimated pick-up times.
 
 
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 Maintaining Cleanliness And Order
 
 
 
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 Ensure that menus are clean and well-stocked.
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 Keep the host stand organized, tidy, and stocked with necessary supplies.
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 Ensure the front of the restaurant remains clean and welcoming.
 
 
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 Assisting With Guest Departure
 
 
 
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 Thank guests as they leave and invite them to return.
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 Offer to assist with coat checks or carryout orders.
 
 
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 Additional Administrative Tasks
 
 
 
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 Keep track of guest preferences and notes for future visits.
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 Occasionally assist with light office tasks like filing, restocking supplies, or managing the restaurant&rsquo;s reservation system.
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Hostess

Join SWOT Hospitality and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SWOT Hospitality

ABOUT_COMPANY

Hostess