Urwah Admin

Tafaseel

Job Summary: The Sales Manager for our BPO business is responsible for driving new client acquisition and revenue growth. You will lead a team of sales professionals, develop and execute sales strategies, and build strong relationships with prospective and existing clients. As a key member of the leadership team, you will contribute to the overall business strategy and help position the company as a trusted partner in the BPO space. Job Responsibilities: 
<ul>
<li>Achieve quarter and annual sales targets.</li>
<li>Market Research and Analysis: Conduct market research to identify new business opportunities and stay updated on industry trends. Analyze market demands, competitor behavior, and customer requirements to develop strategies for business growth.</li>
<li>Client Relationship Management: Build and maintain strong, long-lasting customer relationships. Understand client needs and tailor BPO solutions to meet those requirements effectively. Address client concerns and provide excellent customer service to enhance client satisfaction and loyalty.</li>
<li>Sales and Business Generation: Develop and implement sales strategies to achieve revenue targets and business objectives. Identify potential clients, conduct sales presentations, and negotiate contracts to close deals. Create and deliver compelling proposals, pitches, and presentations to prospective clients.</li>
<li>Collaboration and Coordination: Collaborate with internal teams, including operations, finance, and marketing, to ensure seamless service delivery and client satisfaction. Coordinate with cross-functional teams to customize BPO services according to client specifications.</li>
<li>Contract Management: Prepare and review contracts, ensuring accuracy and compliance with regulations and company policies. Negotiate contract terms and conditions and finalize agreements with clients.</li>
<li>Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) to assess the performance of BPO services. Prepare regular reports on sales activities, revenue generation, and market trends for management review.</li>
<li>Business Expansion: Explore opportunities for expanding the company’s services into new markets and industry sectors. Develop and execute strategies for entering and establishing the company in new geographical regions.</li>
<li>Compliance and Ethical Standards: Ensure compliance with legal and ethical standards in all business activities. Stay updated on industry regulations and standards and ensure the company's practices align with these requirements.</li>
<li>Team Leadership and Training: Lead, mentor, and motivate a team of business development professionals. Provide training and guidance to team members, fostering a culture of continuous learning and development.</li>
<li>Customer Feedback and Improvement: Gather customer feedback and use it to improve services and enhance customer satisfaction. Proactively address customer issues and implement corrective actions to prevent recurrence.</li>
</ul> Requirement (qualifications and specifics): 
<ul>
<li>Bachelor’s degree in business administration, Marketing, or related field</li>
<li>Proven experience of 5 years in business development and sales within the BPO industry.</li>
<li>Strong understanding of BPO services, market trends, and customer needs.</li>
<li>Excellent communication, negotiation, and presentation skills.</li>
<li>Ability to build and maintain strong client relationships.</li>
<li>Leadership skills and ability to mentor and guide a team.</li>
<li>Analytical mindset and data-driven decision-making skills.</li>
<li>Results-oriented with a focus on achieving and exceeding sales targets.</li>
<li>Knowledge of relevant software applications and tools for sales and customer relationship management.</li>
<li>A Sales Manager in the BPO industry needs to be proactive, strategic, and customer focused, aiming to not only meet but exceed client expectations while driving the company’s growth and profitability.</li>
</ul>This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Sales Manager

The WFM Manager plays a crucial role in ensuring efficient staffing and scheduling for our BPO operations. This position is responsible for analyzing data, forecasting workload, and optimizing workforce performance to meet service level agreements (SLAs) while maximizing productivity.
 
Key Responsibilities: 
<ul>
<li>Analyze historical data to develop accurate forecasts for call volume, workload, and staffing needs.</li>
<li>Collaborate with other departments to understand business trends and incorporate them into workforce planning.</li>
<li>Create and manage agent schedules to ensure optimal coverage and service levels.</li>
<li>Monitor real-time performance to make adjustments as necessary, including managing breaks and overtime.</li>
<li>Develop and monitor key performance indicators (KPIs) related to workforce efficiency, service levels, and employee productivity.</li>
<li>Conduct regular reporting and analysis to identify trends and areas for improvement.</li>
<li>Work closely with operations teams to communicate staffing changes, performance metrics, and other workforce-related information.</li>
<li>Serve as a point of contact for management regarding workforce management issues.</li>
<li>Utilize workforce management software and tools to enhance scheduling accuracy and reporting capabilities.</li>
</ul>
Stay current with industry trends and technology to optimize workforce management processes.
 <ul>
<li>Lead and mentor a team of workforce analysts and schedulers, fostering a collaborative and high-performance environment.</li>
</ul>
Conduct training and development sessions to enhance team skills and knowledge.
 
Qualifications: 
<ul>
<li>Bachelor’s degree in Business Administration, Operations Management, or a related field.</li>
<li>Minimum of 3-5 years of experience in workforce management, preferably in a BPO or contact center environment.</li>
<li>Proven experience with workforce management software and reporting tools.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Proficiency in Microsoft Excel and other data analysis tools.</li>
<li>Ability to work in a fast-paced, dynamic environment.</li>
</ul>


Job Id: z2n313HL/zdd6G08f9Wwyq6A0NWuHVIweZ6qYNGFIc2EQbQRmQex2I7nGulgVQo/wDY38hsJII9LzoV9RNEyVcy5mVTHJIG0ASzLC41lCQkXZbXwSKJBEQ==

WFM Manager

Job Title: Talent Acquisition Specialist
 Location: Ajman, United Arab Emirates (with occasional travel to Dubai upon management request)
 Industry: BPO / Contact Center
 Type: Full-Time
 
Salary: 6,000 - 6,500 AED
 
Job Summary: 
We are looking for a bilingual (Arabic-English) Talent Acquisition Specialist to support our HR operations, primarily based in Ajman, with occasional duties in Dubai as required by management. This role involves full-cycle recruitment across all levels from contact center agents to C-level executives while also supporting Emiratization initiatives and maintaining strong relationships with internal stakeholders and external clients. Immediate joiners are highly preferred.
 
Key Responsibilities: 
Handle end-to-end recruitment for positions ranging from front-line agents and team leaders to executive and support roles.
 
Lead Emiratization efforts, ensuring strong engagement with UAE National talent pools.
 
Collaborate with hiring managers to understand current and future hiring needs.
 
Execute high-volume hiring drives and deliver results within tight timelines.
 
Source, screen, and interview candidates in both Arabic and English.
 
Coordinate interview logistics, feedback collection, and offer rollouts.
 
Provide regular hiring status reports and market feedback to management.
 
Maintain candidate pipelines and databases using ATS tools.
 
Represent the company at career fairs, university events, and Emiratization programs.
 
Work from the Dubai office occasionally, upon management request.
 
Requirements: 
Bachelor’s degree in Human Resources, Business Administration, or a related field.
 
2–4 years of recruitment experience including volume hiring and executive search.
 
Fluent in Arabic and English (written and spoken).
 
Proven success in Emiratization recruitment.
 
Experience in the BPO, outsourcing, or contact center industry preferred.
 
Strong stakeholder engagement and communication skills.
 
Must be based in the UAE and available to join immediately.
 
Willingness to commute to Dubai occasionally as per business needs.

Job Id: FXwMytEaZuMOI+9JHyVj/FY8wM0d2B4j+fgqH8bTRKVynYjnDMKBuulQK7M27w10MIbWqP2YvRgTCAu2lvixNufRDcOfRvNScemYnlOfFFTGR5890gDuZvXBS/G3EwG9hwFS2Qct42BWXg==

Talent Acquisition Specialist

About the Role: 
Tafaseel BPO is hiring on behalf of a respected government entity to fill the position of Government Services Excellence Specialist. The successful candidate will join the client’s internal team and play a key role in driving service quality, operational excellence, and alignment with national excellence frameworks such as the Global Star Rating System for Services and the Sheikh Khalifa Government Excellence Program.
 
Key Responsibilities: 
<ul>
<li>Ensure all projects related to government services are aligned with the key pillars of the Global Star Rating System for Services.</li>
<li>Drive continuous enhancement across the eight main pillars of the system to elevate service standards.</li>
<li>Contribute to the development and optimization of service delivery channels (website, smart application, and call center) in compliance with the global star rating framework.</li>
<li>Support the implementation of the Sheikh Khalifa Government Excellence Program by planning and executing self-assessment initiatives for government services.</li>
<li>Assist in creating models and tools to measure customer and client satisfaction with ministry services and share results with concerned stakeholders.</li>
<li>Participate in benchmarking studies with top-performing government entities to identify improvement areas, strengths, and weaknesses.</li>
<li>Prepare, review, and submit award documentation and related reports as required.</li>
<li>Monitor and report on performance, apply government excellence methodologies, and track relevant Key Performance Indicators (KPIs).</li>
<li>Evaluate the effectiveness and efficiency of government service processes and procedures, recommending improvements to ensure alignment and simplification.</li>
<li>Perform any additional tasks as assigned by the direct supervisor.</li>
</ul>
Qualifications & Skills: 
<ul>
<li>Bachelor's degree in Public Administration, Quality Management, Business Administration, or a related field (Master’s degree is a plus).</li>
<li>Fluency in Arabic and English is required.</li>
<li>Experience in quality and service excellence within a government or public service context.</li>
<li>Solid understanding of the Global Star Rating System for Services and the Sheikh Khalifa Government Excellence Program.</li>
<li>Strong analytical, communication, and reporting skills.</li>
<li>Experience in self-assessment, benchmarking, and service performance evaluation.</li>
<li>Proficiency in Microsoft Office and performance reporting tools.</li>
</ul>


Job Id: bqkIVZU1TjEp+eF3XZ/aFRm/+PXrImdM+9NeyeSBgr6xs+anjDCCQ3qOD5ukPc1nkzzVJaq7lNO0gWcwmyNxEoRyyf4Vh7jgmOTg5RT5hZJzV8pkIYNufBhqLK07ddYuLp6e+xCupT9H/uKq3Oha0xrLi76esPudygIpZppqUJDr

Service Quality Consultant – Global Star Rating System - استشاري جودة الخدمات الحكومية

Job Summary: 
We are looking for an experienced and results-driven Quality Manager to lead our quality assurance initiatives at Tafaseel BPO. The Quality Manager will be responsible for developing, implementing, and managing quality assurance processes to ensure that our BPO operations consistently meet and exceed client expectations and industry standards. This role is essential for maintaining a high level of service quality and operational efficiency.
 
Key Responsibilities: 
Quality Strategy Development: Design and implement a comprehensive quality assurance strategy aligned with organizational goals and client requirements.
 Monitoring and Evaluation: Oversee the monitoring of service delivery processes, conducting regular evaluations and audits to ensure compliance with established quality standards.
 Data Analysis: Analyze quality performance metrics and trends, preparing detailed reports to inform decision-making and continuous improvement initiatives.
 Team Leadership: Lead and mentor the quality assurance team, fostering a culture of quality and accountability throughout the organization.
 Feedback and Improvement: Provide constructive feedback and coaching to employees based on quality assessments, and collaborate with training teams to address skill gaps.
 Process Enhancement: Identify opportunities for process improvements and implement best practices to enhance service quality and operational efficiency.
 Client Liaison: Serve as the primary point of contact for quality-related client inquiries, addressing concerns and ensuring alignment with client expectations.
 Compliance Assurance: Ensure adherence to regulatory and industry standards, conducting regular compliance audits and implementing corrective actions as necessary.
 Stakeholder Collaboration: Work closely with cross-functional teams, including Operations, Training, and Client Services, to drive quality initiatives and improvements.
 
Qualifications: 
Bachelor’s degree in business administration, Quality Management, or a related field; master’s degree is a plus.
 Proven experience in quality management, preferably within the BPO industry, with a minimum of 3 years in a leadership role.
 Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
 Excellent communication and interpersonal skills, capable of engaging effectively with all levels of staff and clients.
 Familiarity with quality management frameworks (e.g., Six Sigma, ISO, CMMI) and quality assurance tools.
 Fluency in Both Arabic and English.

Job Id: XPKQoSQ+Tx3FOh8/2mv08H389jWwqCGxxiGXzfVK0v/03kmsVfNez6MdxbBITa3jy9wT6Rt4SA71YEAXcsZukRlN6D5E0Wg7E2bk5dT1P2v4Ui/GLrVIqn2w2ZEMt796XEV/PuY8xBdAXk6/+Msv4JuclVrA

Quality Assurance Manager - Contact Center

About Us: 
Tafaseel BPO is a leading business process outsourcing provider, delivering high-quality services and innovative solutions to clients across various sectors. We are currently hiring an IT Manager on behalf of a prestigious governmental entity, offering a unique opportunity to contribute to national-level digital initiatives and public service delivery.
 
Job Summary: 
The IT Manager will be responsible for managing the IT operations, infrastructure, and systems supporting the governmental client. This includes leading IT strategy execution, ensuring high system availability and security, managing a team of IT professionals, and maintaining compliance with governmental policies and standards. The role requires a blend of technical expertise, leadership, and experience in public sector environments.
 
Key Responsibilities: 
Oversee daily IT operations for the governmental client, ensuring smooth functioning of infrastructure, applications, and support services
 
Develop and implement IT strategies that align with the client's operational goals and national digital transformation initiatives
 
Lead, train, and supervise the IT team, ensuring consistent performance and growth
 
Manage IT projects, including system implementations, upgrades, and integrations, ensuring timely delivery and adherence to scope
 
Monitor system performance, availability, and security, addressing any vulnerabilities or incidents proactively
 
Ensure compliance with government IT policies, cybersecurity regulations, and data protection laws
 
Collaborate with vendors and government stakeholders to deliver reliable and cost-effective technology solutions
 
Manage IT budgets and procurement processes in line with public sector requirements
 
Maintain documentation, IT policies, and disaster recovery/business continuity plans
 
Required Skills and Qualifications: 
Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred)
 
5–8 years of progressive experience in IT, including at least 2–3 years in a managerial or supervisory role
 
Strong background in IT infrastructure, systems administration, networking, and cybersecurity
 
Experience working with or for governmental entities is highly preferred
 
Excellent leadership, communication, and stakeholder management skills
 
Proven project management experience (PMP certification is a plus)
 
Familiarity with government IT regulations and compliance requirements
 
Relevant certifications (e.g., CISSP, CCNA, Microsoft Azure, ITIL) are an asset

Job Id: rgvVah9rp7yXBV+exZjUglTuxxxoylR7coz5zSIMEi8zrkq1m3jWMm/+6BlYf1yA0GGCP0RGE1ETR5S30yZGJjq21taWKFQ5RbwzxudPYyr66jsxxXqsr+4fmhdll/dItgr6FNoPiA==

IT Manager (Emiratized Role)

Job Overview: 
We are assisting our esteemed client, Ajman Government, in hiring an enthusiastic and driven HR Policies Executive. This role will focus on supporting the development and implementation of HR policies within government departments, ensuring compliance with UAE labor laws and the specific needs of Ajman’s public sector.
 
The ideal candidate will have a foundational understanding of HR practices and a strong desire to learn and contribute to the enhancement of HR policies in a government setting.
 
Key Responsibilities:Policy Development & Alignment: 
Assist in drafting and implementing HR policies that align with both federal and Ajman government laws.
 
Help ensure HR policies are in line with UAE labor regulations and government strategic objectives.
 
Support the updating of existing policies to ensure they reflect legal changes and operational requirements.
 
Compliance & Governance: 
Support compliance with legal regulations and governance standards across all HR practices.
 
Conduct preliminary audits and assist in identifying areas for improvement in policy execution.
 
HR Support & Advisory: 
Provide support to internal stakeholders across various government departments on HR policy-related queries.
 
Assist in reviewing HR practices to ensure adherence to policy guidelines
 
Training & Awareness: 
Help in the development and delivery of HR policy training to staff across departments.
 
Support in communicating new or revised policies clearly to all government employees.
 
Qualifications & Requirements: 
Education: 
Bachelor’s degree in Human Resources, Public Administration, Business Administration, or a related field.
 
Experience: 
1 year of experience in HR, with a focus on policy support, administration, or compliance. Government or public sector experience is a plus.
 
Skills: 
Basic understanding of UAE labor laws and government regulations.
 
Strong communication skills in both Arabic and English (written and spoken).
 
Detail-oriented with strong organizational skills.
 
Proactive attitude and eagerness to learn and grow in the HR field.

Job Id: CZOGj83aU2EO9tUbyqaUD6vuOG50aoP8o6kNpv1fV7cDMO4T0tk5v7aszGWfdSI1PZj0nS9hW6GzSkWlnY8+oHDlcg+iJemE09hIPanfAR/9U4y9qDekbPeByY9AiIDM/NhC2vqas1MWg1p4cQ==

HR Policies Executive (Emiratized)

About Us: 
Tafaseel BPO is a leading business process outsourcing provider, delivering high-quality services and innovative solutions to clients across various sectors. We are currently hiring an IT Manager on behalf of a prestigious governmental entity, offering a unique opportunity to contribute to national-level digital initiatives and public service delivery.
 
Responsibilities: 
1. Strategic HR Leadership: 
Develop and implement HR strategies that align with the company’s overall objectives.
 Partner with the executive team to drive organizational growth and employee satisfaction.
 Lead HR planning for new business ventures, expansion plans, and acquisitions.
 Design and implement HR policies, programs, and frameworks to support scalability and efficiency.
 
2. Talent Acquisition and Retention: 
Oversee workforce planning to meet the dynamic requirements of a BPO environment.
 Develop strategies for attracting, hiring, and retaining top talent in competitive markets.
 Implement robust onboarding programs to ensure seamless integration of new hires.
 Monitor turnover rates and design initiatives to improve employee retention.
 
3. Performance Management: 
Establish performance management systems to track employee achievements against KPIs.
 Develop and implement leadership and career development programs.
 Work with department heads to address underperformance and design improvement plans.
 
4. Employee Engagement and Culture: 
Foster an inclusive and positive workplace culture that aligns with company values.
 Lead employee engagement initiatives and satisfaction surveys, implementing feedback into actionable strategies.
 Oversee grievance resolution processes, ensuring fair and transparent practices.
 
5. Compensation and Benefits: 
Design competitive compensation packages, incentive programs, and benefits tailored to BPO industry standards.
 Monitor market trends to ensure the organization remains competitive in attracting talent.
 Ensure payroll compliance and efficiency in collaboration with the finance department.
 
6. Compliance and Risk Management: 
Ensure compliance with labour laws, employment standards, and other regulatory requirements across all operational regions.
 Partner with the GRC team to create and maintain compliance frameworks.
 Monitor and update HR policies to align with changing regulations and industry standards.
 
7. HR Operations: 
Oversee HR operations, including payroll, employee records, leave management, and benefits administration.
 Leverage HR technology systems for efficient processes and data-driven decision-making.
 Develop and monitor HR budgets, ensuring cost-effective operations.
 
8. Leadership: 
Lead and mentor the HR team, fostering professional growth and high performance.
 Act as a trusted advisor to the CEO and other leadership members on all HR-related matters.
 Represent the HR function during board meetings and with external stakeholders.
 
9. Regional Support: 
Manage HR teams in the UAE, KSA, Bahrain, Qatar, Egypt, New York, Uzbekistan, and any future expansion countries.
 Ensure the teams in each region implement HR policies and practices that align with global strategies while respecting local laws and regulations.
 
Qualifications: 
<ul>
<li>Education: Bachelor’s degree in human resources, Business Administration, or related field. A Master’s degree or HR certification is preferred.</li>
<li>Experience: 10+ years of progressive HR experience, with at least 5 years in a senior leadership role</li>
<li>Strong understanding of labour laws, compliance standards, and HR best practices.</li>
<li>Exceptional leadership and people management skills.</li>
<li>Expertise in HR systems and tools.</li>
<li>Excellent communication, negotiation, and conflict-resolution abilities.</li>
<li>Proven ability to work in a fast-paced, dynamic environment</li>
</ul>


Job Id: KRAhPYrvcLKCuHna1e0Dlt7r8/nn0XCIR2Opr8pWajJb3i45mcStbX2kIXG90B+PFuf1fmL+OqdYoRlLidllMfrw97/YR69hOe0DpjD5lclz0d95P88VT5rLIyp5lDdeQGwGFhxSsxg=

HR Director (Emiratized Role)

Job Summary
 
Answer incoming calls from customers for various purposes, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
 
Duties & Responsibilities
 
<ul>
<li>Answer calls and route calls to appropriate resource</li>
<li>Handle patient’s inquiries by telephonically and convert their inquiries to emails according to standard operating procedures and send to relevant department if no answer after transfer the line twice.</li>
<li>Research required information using available resources</li>
<li>Manage and resolve patient’s complaints and transfer to qualified person to solve their complaint.</li>
<li>Provide customers with service information and hospital policy</li>
<li>Update the business connect with new numbers of staffs and the name of new staffs joining the hospital •identify and escalate priority issues</li>
<li>Follow up patient’s calls when necessary.</li>
<li>Transfer the call internally between healthcare staff; for example (on call doctor, blood bank, radiology on call ….. etc.. .)</li>
<li>To update self with information circulated in the hospital (memos/circulars) and updates within the call center (External Calls workbook—updates, on-leave and appointments).</li>
<li>To take good care of tools entrusted by the administration (e.g. computer, headset); these shall be for official use only and should be used with caution.</li>
<li>Receiving calls from patient and help those with their query regarding Appointments needed.</li>
<li>Booking new appointments as per OPD policy, inform patients all information they should know before there visit.</li>
<li>Cancelling and rescheduling appointments as per patient request.</li>
<li>Online booking Appointments (Through website)</li>
<li>If there is no slots available and patient needs urgently to see doctor take the details (Gather all the information of patient, number, caller’s name, patient name,</li>
</ul>
MRN NO#... etc.) and send it by Email to OPD Clinic for arranging appointment as overbooking or walk in.
 
<ul>
<li>Booking appointment for all OPD procedure list, ER referral (routine Appointment, inpatient appointment list .ER Fracture list.</li>
<li>Handling patient’s complaints related appointment and transfer to qualified person to solve their complaints.</li>
<li>Respond to patient’s inquiries, requests, dispute over the phone, route it to the appropriate department or staff</li>
<li>Explain the services available,</li>
<li>Provide patient with service information and hospital policy</li>
<li>Manage patient’s complaints call and communicate to PRO office as per the agreed process.</li>
<li>Update the HMS system with any changes in clinic timing.</li>
<li>Performs related work as assigned by client representative</li>
</ul>
Education and Experience
 
<ul>
<li>Bachelor's Degree or equivalent</li>
<li>proficient in relevant computer applications</li>
<li>Fluent in both Arabic and English Languages</li>
<li>knowledge of customer service principles and practices.</li>
<li>knowledge of call center telephony and technology</li>
<li>some experience in a call center or customer service environment</li>
<li>good data entry and typing skills</li>
<li>knowledge of administration and clerical processes</li>
</ul>


Job Id: SRw6pLJ4SINlXC88KwuM6UDV1lU7jBfuFn7oCVodGHEOB8Rq5rViQTKNIQBHLvDQ+7WqjXPFVddQRDUzkKNd9YggpilKgrprvZEtTLn+/Ea7ikgXfiWN/B5IZkcISTMrR0QYRxwbsSSeLcu/yQn2/VJSsr1BeHUko51oqw==

Customer Service Representative - Tagalog Speaker

Job Summary
 
Answer incoming calls from customers for various purposes, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
 
Duties & Responsibilities
 
<ul>
<li>Answer calls and route calls to appropriate resource</li>
<li>Handle patient’s inquiries by telephonically and convert their inquiries to emails according to standard operating procedures and send to relevant department if no answer after transfer the line twice.</li>
<li>Research required information using available resources</li>
<li>Manage and resolve patient’s complaints and transfer to qualified person to solve their complaint.</li>
<li>Provide customers with service information and hospital policy</li>
<li>Update the business connect with new numbers of staffs and the name of new staffs joining the hospital •identify and escalate priority issues</li>
<li>Follow up patient’s calls when necessary.</li>
<li>Transfer the call internally between healthcare staff; for example (on call doctor, blood bank, radiology on call ….. etc.. .)</li>
<li>To update self with information circulated in the hospital (memos/circulars) and updates within the call center (External Calls workbook—updates, on-leave and appointments).</li>
<li>To take good care of tools entrusted by the administration (e.g. computer, headset); these shall be for official use only and should be used with caution.</li>
<li>Receiving calls from patient and help those with their query regarding Appointments needed.</li>
<li>Booking new appointments as per OPD policy, inform patients all information they should know before there visit.</li>
<li>Cancelling and rescheduling appointments as per patient request.</li>
<li>Online booking Appointments (Through website)</li>
<li>If there is no slots available and patient needs urgently to see doctor take the details (Gather all the information of patient, number, caller’s name, patient name,</li>
</ul>
MRN NO#... etc.) and send it by Email to OPD Clinic for arranging appointment as overbooking or walk in.
 
<ul>
<li>Booking appointment for all OPD procedure list, ER referral (routine Appointment, inpatient appointment list .ER Fracture list.</li>
<li>Handling patient’s complaints related appointment and transfer to qualified person to solve their complaints.</li>
<li>Respond to patient’s inquiries, requests, dispute over the phone, route it to the appropriate department or staff</li>
<li>Explain the services available,</li>
<li>Provide patient with service information and hospital policy</li>
<li>Manage patient’s complaints call and communicate to PRO office as per the agreed process.</li>
<li>Update the HMS system with any changes in clinic timing.</li>
<li>Performs related work as assigned by client representative</li>
</ul>
Education and Experience
 
<ul>
<li>Bachelor's Degree or equivalent</li>
<li>proficient in relevant computer applications</li>
<li>Fluent in both Arabic and English Languages</li>
<li>knowledge of customer service principles and practices.</li>
<li>knowledge of call center telephony and technology</li>
<li>some experience in a call center or customer service environment</li>
<li>good data entry and typing skills</li>
<li>knowledge of administration and clerical processes</li>
</ul>


Job Id: r2ZjeJyE/z+iWE+DwX5JymSSimZhjSqT2BmvXwbknVUjWBa6HxsfYiAxa/RK7a/lmzSI0pMaRH11j693QE5/gpjZXpRyfcYMu/ykQZHFITo5u1UzlERTn+p1ztmzjbSoIidG3CR1Um6AYAtll9DWnz9prIwQiRwmxWRA4yPcxQ==

Customer Service Representative - Urdu/Hindi Speaker

Job Summary
 
Answer incoming calls from customers for various purposes, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
 
Duties & Responsibilities
 
<ul>
<li>Answer calls and route calls to appropriate resource</li>
<li>Handle patient’s inquiries by telephonically and convert their inquiries to emails according to standard operating procedures and send to relevant department if no answer after transfer the line twice.</li>
<li>Research required information using available resources</li>
<li>Manage and resolve patient’s complaints and transfer to qualified person to solve their complaint.</li>
<li>Provide customers with service information and hospital policy</li>
<li>Update the business connect with new numbers of staffs and the name of new staffs joining the hospital •identify and escalate priority issues</li>
<li>Follow up patient’s calls when necessary.</li>
<li>Transfer the call internally between healthcare staff; for example (on call doctor, blood bank, radiology on call ….. etc.. .)</li>
<li>To update self with information circulated in the hospital (memos/circulars) and updates within the call center (External Calls workbook—updates, on-leave and appointments).</li>
<li>To take good care of tools entrusted by the administration (e.g. computer, headset); these shall be for official use only and should be used with caution.</li>
<li>Receiving calls from patient and help those with their query regarding Appointments needed.</li>
<li>Booking new appointments as per OPD policy, inform patients all information they should know before there visit.</li>
<li>Cancelling and rescheduling appointments as per patient request.</li>
<li>Online booking Appointments (Through website)</li>
<li>If there is no slots available and patient needs urgently to see doctor take the details (Gather all the information of patient, number, caller’s name, patient name,</li>
</ul>
MRN NO#... etc.) and send it by Email to OPD Clinic for arranging appointment as overbooking or walk in.
 
<ul>
<li>Booking appointment for all OPD procedure list, ER referral (routine Appointment, inpatient appointment list .ER Fracture list.</li>
<li>Handling patient’s complaints related appointment and transfer to qualified person to solve their complaints.</li>
<li>Respond to patient’s inquiries, requests, dispute over the phone, route it to the appropriate department or staff</li>
<li>Explain the services available,</li>
<li>Provide patient with service information and hospital policy</li>
<li>Manage patient’s complaints call and communicate to PRO office as per the agreed process.</li>
<li>Update the HMS system with any changes in clinic timing.</li>
<li>Performs related work as assigned by client representative</li>
</ul>
Education and Experience
 
<ul>
<li>Bachelor's Degree or equivalent</li>
<li>proficient in relevant computer applications</li>
<li>Fluent in both Arabic and English Languages</li>
<li>knowledge of customer service principles and practices.</li>
<li>knowledge of call center telephony and technology</li>
<li>some experience in a call center or customer service environment</li>
<li>good data entry and typing skills</li>
<li>knowledge of administration and clerical processes</li>
</ul>


Job Id: EeisQpvZ996CVwvhDgv/HySVFHQ/DeQwC23FnodW2ttEXKmnFPasM6v8fo4fqFtKUn5K++jyngrvraRLDd7ZMJegmQwYbWLK5xOTRTTVjSyKrJUUwMLB0363N4Y8m2muOpQhLUr0BYg71esWtBPJvwxopR5ORq0HdOltEA==

Customer Service Representative - Turkish Speaker

Job Summary: 
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
 
Key Responsibilities: 
<ul>
<li>Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)</li>
<li>Provide timely and accurate information to customers, addressing their needs and concerns effectively</li>
<li>Troubleshoot and resolve customer issues in a professional and empathetic manner</li>
<li>Identify opportunities to upsell or cross-sell relevant products and services</li>
<li>Maintain detailed records of customer interactions and follow-up actions</li>
<li>Provide feedback and insights to the management team on customer trends, pain points, and improvement areas</li>
<li>Participate in training programs to continuously develop product knowledge and customer service skills</li>
<li>Adhere to company policies, procedures, and quality standards in all customer interactions</li>
<li>Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience</li>
</ul>
Required Skills and Qualifications: 
<ul>
<li>Bachelor's degree preferred</li>
<li>0-2 years of experience in a customer service or call center environment</li>
<li>Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs</li>
<li>Excellent problem-solving and critical thinking abilities to handle complex customer inquiries</li>
<li>Proficient in using customer relationship management (CRM) software and other relevant technology</li>
<li>Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude</li>
<li>Flexibility to work in shifts, including weekends and holidays, as needed</li>
<li>B1/B2 English Level is a must</li>
<li>B2/C1 Spanish Level is a must</li>
</ul>


Job Id: xTJzGZlGAS2abmthVyKlMDMaTy0jv4s9X4xzA8UkZlqq5RlbDwDoDLJPKFnqhrDicXIBAQU9t5p8xVNFzV2I9LI92BDpldgYIoWPXJxidO7ZQNwPJzGqagxqQ1NLRq8KRGO4LTXoyMXkl2OYVJNmqlUpC3UNQdY8NQIffg==

Customer Service Representative - Spanish Speaker

Job Summary
 
Answer incoming calls from customers for various purposes, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
 
Duties & Responsibilities
 
<ul>
<li>Answer calls and route calls to appropriate resource</li>
<li>Handle patient’s inquiries by telephonically and convert their inquiries to emails according to standard operating procedures and send to relevant department if no answer after transfer the line twice.</li>
<li>Research required information using available resources</li>
<li>Manage and resolve patient’s complaints and transfer to qualified person to solve their complaint.</li>
<li>Provide customers with service information and hospital policy</li>
<li>Update the business connect with new numbers of staffs and the name of new staffs joining the hospital •identify and escalate priority issues</li>
<li>Follow up patient’s calls when necessary.</li>
<li>Transfer the call internally between healthcare staff; for example (on call doctor, blood bank, radiology on call ….. etc.. .)</li>
<li>To update self with information circulated in the hospital (memos/circulars) and updates within the call center (External Calls workbook—updates, on-leave and appointments).</li>
<li>To take good care of tools entrusted by the administration (e.g. computer, headset); these shall be for official use only and should be used with caution.</li>
<li>Receiving calls from patient and help those with their query regarding Appointments needed.</li>
<li>Booking new appointments as per OPD policy, inform patients all information they should know before there visit.</li>
<li>Cancelling and rescheduling appointments as per patient request.</li>
<li>Online booking Appointments (Through website)</li>
<li>If there is no slots available and patient needs urgently to see doctor take the details (Gather all the information of patient, number, caller’s name, patient name,</li>
</ul>
MRN NO#... etc.) and send it by Email to OPD Clinic for arranging appointment as overbooking or walk in.
 
<ul>
<li>Booking appointment for all OPD procedure list, ER referral (routine Appointment, inpatient appointment list .ER Fracture list.</li>
<li>Handling patient’s complaints related appointment and transfer to qualified person to solve their complaints.</li>
<li>Respond to patient’s inquiries, requests, dispute over the phone, route it to the appropriate department or staff</li>
<li>Explain the services available,</li>
<li>Provide patient with service information and hospital policy</li>
<li>Manage patient’s complaints call and communicate to PRO office as per the agreed process.</li>
<li>Update the HMS system with any changes in clinic timing.</li>
<li>Performs related work as assigned by client representative</li>
</ul>
Education and Experience
 
<ul>
<li>Bachelor's Degree or equivalent</li>
<li>proficient in relevant computer applications</li>
<li>Fluent in both Arabic and English Languages</li>
<li>knowledge of customer service principles and practices.</li>
<li>knowledge of call center telephony and technology</li>
<li>some experience in a call center or customer service environment</li>
<li>good data entry and typing skills</li>
<li>knowledge of administration and clerical processes</li>
</ul>


Job Id: NBnW4Kij4K9w6QpUgAbhy/cK6/NJJ9Z4sjZuUa5xV0LCcGLM0Cy51/GlV3TnbJxgr1VFNxNwf6hdzDTFClV3hHV+Hvf41PJE1XpXsBJk5PqzJnN52coPG+NyTk6Y6/ifiX3s+cV4DWHJ/jtAP9bjsEhWWcrTo8CmWc0LdA==

Customer Service Representative - Swahili Speaker

Job Summary
 
Answer incoming calls from customers for various purposes, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
 
Duties & Responsibilities
 
<ul>
<li>Answer calls and route calls to appropriate resource</li>
<li>Handle patient’s inquiries by telephonically and convert their inquiries to emails according to standard operating procedures and send to relevant department if no answer after transfer the line twice.</li>
<li>Research required information using available resources</li>
<li>Manage and resolve patient’s complaints and transfer to qualified person to solve their complaint.</li>
<li>Provide customers with service information and hospital policy</li>
<li>Update the business connect with new numbers of staffs and the name of new staffs joining the hospital •identify and escalate priority issues</li>
<li>Follow up patient’s calls when necessary.</li>
<li>Transfer the call internally between healthcare staff; for example (on call doctor, blood bank, radiology on call ….. etc.. .)</li>
<li>To update self with information circulated in the hospital (memos/circulars) and updates within the call center (External Calls workbook—updates, on-leave and appointments).</li>
<li>To take good care of tools entrusted by the administration (e.g. computer, headset); these shall be for official use only and should be used with caution.</li>
<li>Receiving calls from patient and help those with their query regarding Appointments needed.</li>
<li>Booking new appointments as per OPD policy, inform patients all information they should know before there visit.</li>
<li>Cancelling and rescheduling appointments as per patient request.</li>
<li>Online booking Appointments (Through website)</li>
<li>If there is no slots available and patient needs urgently to see doctor take the details (Gather all the information of patient, number, caller’s name, patient name,</li>
</ul>
MRN NO#... etc.) and send it by Email to OPD Clinic for arranging appointment as overbooking or walk in.
 
<ul>
<li>Booking appointment for all OPD procedure list, ER referral (routine Appointment, inpatient appointment list .ER Fracture list.</li>
<li>Handling patient’s complaints related appointment and transfer to qualified person to solve their complaints.</li>
<li>Respond to patient’s inquiries, requests, dispute over the phone, route it to the appropriate department or staff</li>
<li>Explain the services available,</li>
<li>Provide patient with service information and hospital policy</li>
<li>Manage patient’s complaints call and communicate to PRO office as per the agreed process.</li>
<li>Update the HMS system with any changes in clinic timing.</li>
<li>Performs related work as assigned by client representative</li>
</ul>
Education and Experience
 
<ul>
<li>Bachelor's Degree or equivalent</li>
<li>proficient in relevant computer applications</li>
<li>Fluent in both Arabic and English Languages</li>
<li>knowledge of customer service principles and practices.</li>
<li>knowledge of call center telephony and technology</li>
<li>some experience in a call center or customer service environment</li>
<li>good data entry and typing skills</li>
<li>knowledge of administration and clerical processes</li>
</ul>


Job Id: i1Shgwi2tn9PYGB0VZD8iUrhrx4+pYlbwuSE8Uae/EhRDCYjs8E/xbzcLNBPX6ffjlOLtL+XTuqI5okiPzahn79XXSQD+lQvr6FAjbAAP+249NUOjP6wX3fiwCwvu4Zh/KhQ17bSqd41ac9SNnsvZWXHID32rYUkZ22YFxFmyA93jw==

Customer Service Representative - Sinhala/Tamil Speaker

Job Summary: 
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
 
Key Responsibilities: 
<ul>
<li>Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)</li>
<li>Provide timely and accurate information to customers, addressing their needs and concerns effectively</li>
<li>Troubleshoot and resolve customer issues in a professional and empathetic manner</li>
<li>Identify opportunities to upsell or cross-sell relevant products and services</li>
<li>Maintain detailed records of customer interactions and follow-up actions</li>
<li>Provide feedback and insights to the management team on customer trends, pain points, and improvement areas</li>
<li>Participate in training programs to continuously develop product knowledge and customer service skills</li>
<li>Adhere to company policies, procedures, and quality standards in all customer interactions</li>
<li>Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience</li>
</ul>
Required Skills and Qualifications: 
<ul>
<li>Bachelor's degree preferred</li>
<li>0-2 years of experience in a customer service or call center environment</li>
<li>Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs</li>
<li>Excellent problem-solving and critical thinking abilities to handle complex customer inquiries</li>
<li>Proficient in using customer relationship management (CRM) software and other relevant technology</li>
<li>Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude</li>
<li>Flexibility to work in shifts, including weekends and holidays, as needed</li>
<li>B1/B2 English Level is a must</li>
<li>B2/C1 Portuguese Level is a must</li>
</ul>


Job Id: T1VAI8yyL2ymm8ERfiDKXSwZjW+C/m2Z5T6mZt69sIrySjjYLd/iAD1P3JfE55yjZIjoL+bHRQa83J+zuE3eyrKehedbGw1tfSB20at7s0fPi7JY+T44CYcFc5T+OP/itXCyYZSoOqxorpBnccT4OsHVWcUmncxtHnlspvRDrw==

Customer Service Representative - Portuguese Speaker

Job Summary
 
Answer incoming calls from customers for various purposes, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
 
Duties & Responsibilities
 
<ul>
<li>Answer calls and route calls to appropriate resource</li>
<li>Handle patient’s inquiries by telephonically and convert their inquiries to emails according to standard operating procedures and send to relevant department if no answer after transfer the line twice.</li>
<li>Research required information using available resources</li>
<li>Manage and resolve patient’s complaints and transfer to qualified person to solve their complaint.</li>
<li>Provide customers with service information and hospital policy</li>
<li>Update the business connect with new numbers of staffs and the name of new staffs joining the hospital •identify and escalate priority issues</li>
<li>Follow up patient’s calls when necessary.</li>
<li>Transfer the call internally between healthcare staff; for example (on call doctor, blood bank, radiology on call ….. etc.. .)</li>
<li>To update self with information circulated in the hospital (memos/circulars) and updates within the call center (External Calls workbook—updates, on-leave and appointments).</li>
<li>To take good care of tools entrusted by the administration (e.g. computer, headset); these shall be for official use only and should be used with caution.</li>
<li>Receiving calls from patient and help those with their query regarding Appointments needed.</li>
<li>Booking new appointments as per OPD policy, inform patients all information they should know before there visit.</li>
<li>Cancelling and rescheduling appointments as per patient request.</li>
<li>Online booking Appointments (Through website)</li>
<li>If there is no slots available and patient needs urgently to see doctor take the details (Gather all the information of patient, number, caller’s name, patient name,</li>
</ul>
MRN NO#... etc.) and send it by Email to OPD Clinic for arranging appointment as overbooking or walk in.
 
<ul>
<li>Booking appointment for all OPD procedure list, ER referral (routine Appointment, inpatient appointment list .ER Fracture list.</li>
<li>Handling patient’s complaints related appointment and transfer to qualified person to solve their complaints.</li>
<li>Respond to patient’s inquiries, requests, dispute over the phone, route it to the appropriate department or staff</li>
<li>Explain the services available,</li>
<li>Provide patient with service information and hospital policy</li>
<li>Manage patient’s complaints call and communicate to PRO office as per the agreed process.</li>
<li>Update the HMS system with any changes in clinic timing.</li>
<li>Performs related work as assigned by client representative</li>
</ul>
Education and Experience
 
<ul>
<li>Bachelor's Degree or equivalent</li>
<li>proficient in relevant computer applications</li>
<li>Fluent in both Arabic and English Languages</li>
<li>knowledge of customer service principles and practices.</li>
<li>knowledge of call center telephony and technology</li>
<li>some experience in a call center or customer service environment</li>
<li>good data entry and typing skills</li>
<li>knowledge of administration and clerical processes</li>
</ul>


Job Id: V3IinJMdIf1SPR2gIxklJEwAwwJrzglfJSh8eYFQc+EsZ9Yv8Oe8MaJlxkbsvzYD2PUfRWgaUoTPMBdmbYbbnZPFlgWAXWnbIQsHCk5eOGkcpsCngkpDWCCe3BEIOjbDmVirM7MMMvQXasHUZliWdJN5p45Al9DL8LM=

Customer Service Representative - Mende Speaker

Job Summary
 
Answer incoming calls from customers for various purposes, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
 
Duties & Responsibilities
 
<ul>
<li>Answer calls and route calls to appropriate resource</li>
<li>Handle patient’s inquiries by telephonically and convert their inquiries to emails according to standard operating procedures and send to relevant department if no answer after transfer the line twice.</li>
<li>Research required information using available resources</li>
<li>Manage and resolve patient’s complaints and transfer to qualified person to solve their complaint.</li>
<li>Provide customers with service information and hospital policy</li>
<li>Update the business connect with new numbers of staffs and the name of new staffs joining the hospital •identify and escalate priority issues</li>
<li>Follow up patient’s calls when necessary.</li>
<li>Transfer the call internally between healthcare staff; for example (on call doctor, blood bank, radiology on call ….. etc.. .)</li>
<li>To update self with information circulated in the hospital (memos/circulars) and updates within the call center (External Calls workbook—updates, on-leave and appointments).</li>
<li>To take good care of tools entrusted by the administration (e.g. computer, headset); these shall be for official use only and should be used with caution.</li>
<li>Receiving calls from patient and help those with their query regarding Appointments needed.</li>
<li>Booking new appointments as per OPD policy, inform patients all information they should know before there visit.</li>
<li>Cancelling and rescheduling appointments as per patient request.</li>
<li>Online booking Appointments (Through website)</li>
<li>If there is no slots available and patient needs urgently to see doctor take the details (Gather all the information of patient, number, caller’s name, patient name,</li>
</ul>
MRN NO#... etc.) and send it by Email to OPD Clinic for arranging appointment as overbooking or walk in.
 
<ul>
<li>Booking appointment for all OPD procedure list, ER referral (routine Appointment, inpatient appointment list .ER Fracture list.</li>
<li>Handling patient’s complaints related appointment and transfer to qualified person to solve their complaints.</li>
<li>Respond to patient’s inquiries, requests, dispute over the phone, route it to the appropriate department or staff</li>
<li>Explain the services available,</li>
<li>Provide patient with service information and hospital policy</li>
<li>Manage patient’s complaints call and communicate to PRO office as per the agreed process.</li>
<li>Update the HMS system with any changes in clinic timing.</li>
<li>Performs related work as assigned by client representative</li>
</ul>
Education and Experience
 
<ul>
<li>Bachelor's Degree or equivalent</li>
<li>proficient in relevant computer applications</li>
<li>Fluent in both Arabic and English Languages</li>
<li>knowledge of customer service principles and practices.</li>
<li>knowledge of call center telephony and technology</li>
<li>some experience in a call center or customer service environment</li>
<li>good data entry and typing skills</li>
<li>knowledge of administration and clerical processes</li>
</ul>


Job Id: ykNTHsKEBscX1UCfsi7ITX/KEX8KIAa9KzGqCIYPDwJI0KFvlGSL6xbZpE0Uj2aeaZKURN3a44EpuhMmrRSARnA8boi+3q4LMKjimV1Yx8gkQLMw1idBSdln65vb2tVaEIYetyVv4r8tr/GzUeHMSTx2dZDTVc0igO3Z+g==

Customer Service Representative - Luganda Speaker

Job Summary
 
Answer incoming calls from customers for various purposes, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
 
Duties & Responsibilities
 
<ul>
<li>Answer calls and route calls to appropriate resource</li>
<li>Handle patient’s inquiries by telephonically and convert their inquiries to emails according to standard operating procedures and send to relevant department if no answer after transfer the line twice.</li>
<li>Research required information using available resources</li>
<li>Manage and resolve patient’s complaints and transfer to qualified person to solve their complaint.</li>
<li>Provide customers with service information and hospital policy</li>
<li>Update the business connect with new numbers of staffs and the name of new staffs joining the hospital •identify and escalate priority issues</li>
<li>Follow up patient’s calls when necessary.</li>
<li>Transfer the call internally between healthcare staff; for example (on call doctor, blood bank, radiology on call ….. etc.. .)</li>
<li>To update self with information circulated in the hospital (memos/circulars) and updates within the call center (External Calls workbook—updates, on-leave and appointments).</li>
<li>To take good care of tools entrusted by the administration (e.g. computer, headset); these shall be for official use only and should be used with caution.</li>
<li>Receiving calls from patient and help those with their query regarding Appointments needed.</li>
<li>Booking new appointments as per OPD policy, inform patients all information they should know before there visit.</li>
<li>Cancelling and rescheduling appointments as per patient request.</li>
<li>Online booking Appointments (Through website)</li>
<li>If there is no slots available and patient needs urgently to see doctor take the details (Gather all the information of patient, number, caller’s name, patient name,</li>
</ul>
MRN NO#... etc.) and send it by Email to OPD Clinic for arranging appointment as overbooking or walk in.
 
<ul>
<li>Booking appointment for all OPD procedure list, ER referral (routine Appointment, inpatient appointment list .ER Fracture list.</li>
<li>Handling patient’s complaints related appointment and transfer to qualified person to solve their complaints.</li>
<li>Respond to patient’s inquiries, requests, dispute over the phone, route it to the appropriate department or staff</li>
<li>Explain the services available,</li>
<li>Provide patient with service information and hospital policy</li>
<li>Manage patient’s complaints call and communicate to PRO office as per the agreed process.</li>
<li>Update the HMS system with any changes in clinic timing.</li>
<li>Performs related work as assigned by client representative</li>
</ul>
Education and Experience
 
<ul>
<li>Bachelor's Degree or equivalent</li>
<li>proficient in relevant computer applications</li>
<li>Fluent in both Arabic and English Languages</li>
<li>knowledge of customer service principles and practices.</li>
<li>knowledge of call center telephony and technology</li>
<li>some experience in a call center or customer service environment</li>
<li>good data entry and typing skills</li>
<li>knowledge of administration and clerical processes</li>
</ul>


Job Id: 42ffv8rzX+18GCCjLlureqbHo4Age2Q7YAqRWKsO/gyeAIOUh/AKFtjH4VdWXOf95hv3C8eKs2JwC0Gsn+Z2wJaMZxQ/273jkszhbr65OIgolMDrOAxRMaVqAYDoH7roqV4bGaLmRfbtc9aDLPIAQw2Q2eSjSW1JaXI=

Customer Service Representative - Hausa Speaker

Job Summary
 
Answer incoming calls from customers for various purposes, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
 
Duties & Responsibilities
 
<ul>
<li>Answer calls and route calls to appropriate resource</li>
<li>Handle patient’s inquiries by telephonically and convert their inquiries to emails according to standard operating procedures and send to relevant department if no answer after transfer the line twice.</li>
<li>Research required information using available resources</li>
<li>Manage and resolve patient’s complaints and transfer to qualified person to solve their complaint.</li>
<li>Provide customers with service information and hospital policy</li>
<li>Update the business connect with new numbers of staffs and the name of new staffs joining the hospital •identify and escalate priority issues</li>
<li>Follow up patient’s calls when necessary.</li>
<li>Transfer the call internally between healthcare staff; for example (on call doctor, blood bank, radiology on call ….. etc.. .)</li>
<li>To update self with information circulated in the hospital (memos/circulars) and updates within the call center (External Calls workbook—updates, on-leave and appointments).</li>
<li>To take good care of tools entrusted by the administration (e.g. computer, headset); these shall be for official use only and should be used with caution.</li>
<li>Receiving calls from patient and help those with their query regarding Appointments needed.</li>
<li>Booking new appointments as per OPD policy, inform patients all information they should know before there visit.</li>
<li>Cancelling and rescheduling appointments as per patient request.</li>
<li>Online booking Appointments (Through website)</li>
<li>If there is no slots available and patient needs urgently to see doctor take the details (Gather all the information of patient, number, caller’s name, patient name,</li>
</ul>
MRN NO#... etc.) and send it by Email to OPD Clinic for arranging appointment as overbooking or walk in.
 
<ul>
<li>Booking appointment for all OPD procedure list, ER referral (routine Appointment, inpatient appointment list .ER Fracture list.</li>
<li>Handling patient’s complaints related appointment and transfer to qualified person to solve their complaints.</li>
<li>Respond to patient’s inquiries, requests, dispute over the phone, route it to the appropriate department or staff</li>
<li>Explain the services available,</li>
<li>Provide patient with service information and hospital policy</li>
<li>Manage patient’s complaints call and communicate to PRO office as per the agreed process.</li>
<li>Update the HMS system with any changes in clinic timing.</li>
<li>Performs related work as assigned by client representative</li>
</ul>
Education and Experience
 
<ul>
<li>Bachelor's Degree or equivalent</li>
<li>proficient in relevant computer applications</li>
<li>Fluent in both Arabic and English Languages</li>
<li>knowledge of customer service principles and practices.</li>
<li>knowledge of call center telephony and technology</li>
<li>some experience in a call center or customer service environment</li>
<li>good data entry and typing skills</li>
<li>knowledge of administration and clerical processes</li>
</ul>


Job Id: T1PQWRuPz6ciR2URNX+jkgV69keD69lifA1gymltwjJPlNBw6CagoQeNGcyLdC0bj632IrnYYGBGjdhVZC5Ds8WcU7H5r78AcMaNHu3zmRinuuBzysQD3+tyO4p73M4XDWtyGBJn1XVbFV38R9gKFncD08KvkVoQ0A==

Customer Service Representative - Fula Speaker

Job Summary
 
Answer incoming calls from customers for various purposes, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
 
Duties & Responsibilities
 
<ul>
<li>Answer calls and route calls to appropriate resource</li>
<li>Handle patient’s inquiries by telephonically and convert their inquiries to emails according to standard operating procedures and send to relevant department if no answer after transfer the line twice.</li>
<li>Research required information using available resources</li>
<li>Manage and resolve patient’s complaints and transfer to qualified person to solve their complaint.</li>
<li>Provide customers with service information and hospital policy</li>
<li>Update the business connect with new numbers of staffs and the name of new staffs joining the hospital •identify and escalate priority issues</li>
<li>Follow up patient’s calls when necessary.</li>
<li>Transfer the call internally between healthcare staff; for example (on call doctor, blood bank, radiology on call ….. etc.. .)</li>
<li>To update self with information circulated in the hospital (memos/circulars) and updates within the call center (External Calls workbook—updates, on-leave and appointments).</li>
<li>To take good care of tools entrusted by the administration (e.g. computer, headset); these shall be for official use only and should be used with caution.</li>
<li>Receiving calls from patient and help those with their query regarding Appointments needed.</li>
<li>Booking new appointments as per OPD policy, inform patients all information they should know before there visit.</li>
<li>Cancelling and rescheduling appointments as per patient request.</li>
<li>Online booking Appointments (Through website)</li>
<li>If there is no slots available and patient needs urgently to see doctor take the details (Gather all the information of patient, number, caller’s name, patient name,</li>
</ul>
MRN NO#... etc.) and send it by Email to OPD Clinic for arranging appointment as overbooking or walk in.
 
<ul>
<li>Booking appointment for all OPD procedure list, ER referral (routine Appointment, inpatient appointment list .ER Fracture list.</li>
<li>Handling patient’s complaints related appointment and transfer to qualified person to solve their complaints.</li>
<li>Respond to patient’s inquiries, requests, dispute over the phone, route it to the appropriate department or staff</li>
<li>Explain the services available,</li>
<li>Provide patient with service information and hospital policy</li>
<li>Manage patient’s complaints call and communicate to PRO office as per the agreed process.</li>
<li>Update the HMS system with any changes in clinic timing.</li>
<li>Performs related work as assigned by client representative</li>
</ul>
Education and Experience
 
<ul>
<li>Bachelor's Degree or equivalent</li>
<li>proficient in relevant computer applications</li>
<li>Fluent in both Arabic and English Languages</li>
<li>knowledge of customer service principles and practices.</li>
<li>knowledge of call center telephony and technology</li>
<li>some experience in a call center or customer service environment</li>
<li>good data entry and typing skills</li>
<li>knowledge of administration and clerical processes</li>
</ul>


Job Id: lwJZLCYvc5WgrogYFqk3yx6R+L2xmNqa5ph0v2c2Keg6Fpc8FpTcJYYIALsT42RXR1mhJUxEYUrFbaRBSIrE2VVIQ7/JVPOBRGQctiNbMs/YpEw4lT1Icqh8b0TmBpZwiMbri/zcdzhU3Lzk1ImpfWvMsnS8YTahF0/npg==

Customer Service Representative - Bambara Speaker

Join Tafaseel and explore 25 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.