Urwah Admin

Tafaseel

<b>Job Summary:</b><br/> The Sales Manager for our BPO business is responsible for driving new client acquisition and revenue growth. You will lead a team of sales professionals, develop and execute sales strategies, and build strong relationships with prospective and existing clients. As a key member of the leadership team, you will contribute to the overall business strategy and help position the company as a trusted partner in the BPO space. <br/><br/> <b>Job Responsibilities:</b><br/>
<ul>
<li>Achieve quarter and annual sales targets.</li>
<li>Market Research and Analysis: Conduct market research to identify new business opportunities and stay updated on industry trends. Analyze market demands, competitor behavior, and customer requirements to develop strategies for business growth.</li>
<li>Client Relationship Management: Build and maintain strong, long-lasting customer relationships. Understand client needs and tailor BPO solutions to meet those requirements effectively. Address client concerns and provide excellent customer service to enhance client satisfaction and loyalty.</li>
<li>Sales and Business Generation: Develop and implement sales strategies to achieve revenue targets and business objectives. Identify potential clients, conduct sales presentations, and negotiate contracts to close deals. Create and deliver compelling proposals, pitches, and presentations to prospective clients.</li>
<li>Collaboration and Coordination: Collaborate with internal teams, including operations, finance, and marketing, to ensure seamless service delivery and client satisfaction. Coordinate with cross-functional teams to customize BPO services according to client specifications.</li>
<li>Contract Management: Prepare and review contracts, ensuring accuracy and compliance with regulations and company policies. Negotiate contract terms and conditions and finalize agreements with clients.</li>
<li>Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) to assess the performance of BPO services. Prepare regular reports on sales activities, revenue generation, and market trends for management review.</li>
<li>Business Expansion: Explore opportunities for expanding the company’s services into new markets and industry sectors. Develop and execute strategies for entering and establishing the company in new geographical regions.</li>
<li>Compliance and Ethical Standards: Ensure compliance with legal and ethical standards in all business activities. Stay updated on industry regulations and standards and ensure the company's practices align with these requirements.</li>
<li>Team Leadership and Training: Lead, mentor, and motivate a team of business development professionals. Provide training and guidance to team members, fostering a culture of continuous learning and development.</li>
<li>Customer Feedback and Improvement: Gather customer feedback and use it to improve services and enhance customer satisfaction. Proactively address customer issues and implement corrective actions to prevent recurrence.</li>
</ul> <b>Requirement (qualifications and specifics):</b><br/>
<ul>
<li>Bachelor’s degree in business administration, Marketing, or related field</li>
<li>Proven experience of 5 years in business development and sales within the BPO industry.</li>
<li>Strong understanding of BPO services, market trends, and customer needs.</li>
<li>Excellent communication, negotiation, and presentation skills.</li>
<li>Ability to build and maintain strong client relationships.</li>
<li>Leadership skills and ability to mentor and guide a team.</li>
<li>Analytical mindset and data-driven decision-making skills.</li>
<li>Results-oriented with a focus on achieving and exceeding sales targets.</li>
<li>Knowledge of relevant software applications and tools for sales and customer relationship management.</li>
<li>A Sales Manager in the BPO industry needs to be proactive, strategic, and customer focused, aiming to not only meet but exceed client expectations while driving the company’s growth and profitability.</li>
</ul>This job has been sourced from an external job board. <br/>More jobs on https://www.qureos.com/

Sales Manager

<b>Job Summary:</b><br/> The Contact Center Operations Supervisor is responsible for overseeing the day-to-day operations and performance of a team of contact center agents. They ensure the efficient and effective delivery of customer service and support, while also driving continuous process improvements and staff development. <br/><br/> <b>Key Responsibilities:</b><br/>
<ul>
<li>Manage and oversee a team of contact center agents, including scheduling, monitoring performance, and providing coaching and feedback</li>
<li>Develop and implement strategies to optimize contact center productivity, efficiency, and customer satisfaction metrics</li>
<li>Continuously analyze contact center data and identify opportunities for process improvements, staffing adjustments, and training needs</li>
<li>Collaborate with the quality assurance team to monitor customer interactions and provide feedback to agents for skill enhancement</li>
<li>Ensure adherence to company policies, procedures, and regulatory requirements in all customer interactions</li>
<li>Serve as the primary point of escalation for complex customer issues, providing guidance and support to agents as needed</li>
<li>Lead team meetings and training sessions to improve agent skills, knowledge, and engagement</li>
<li>Participate in the recruitment, onboarding, and development of contact center personnel</li>
<li>Monitor and report on key performance indicators (KPIs) and contact center metrics, and recommend actions for improvement</li>
<li>Coordinate with cross-functional teams to align contact center operations with broader organizational goals and strategies</li>
</ul> <b>Required Skills and Qualifications:</b><br/>
<ul>
<li>Bachelor's degree in business, Telecommunications, or a related field</li>
<li>3-5 years of experience in a contact center or customer service environment, with at least 2 years in a supervisory role</li>
<li>Strong leadership, communication, and interpersonal skills</li>
<li>Proficient in data analysis, problem-solving, and decision-making</li>
<li>Excellent customer service orientation and problem-solving abilities</li>
<li>Familiarity with contact center technology, workforce management, and quality assurance best practices</li>
<li>Ability to work in a fast-paced, dynamic environment and adapt to changing priorities</li>
<li>Strong team management and coaching skills to motivate and develop a high-performing team</li>
</ul><br/>This job has been sourced from an external job board. <br/>More jobs on https://www.qureos.com/

Operations Team Leader

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<div>
<div> A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded.<br/> <br/> <b>Key Responsibilities:</b>
</div>
<div></div>
<ul>
<li><b><br/> Team Management</b>: Recruit, train, and develop a team of customer service representatives. Manage their performance, provide coaching and feedback, and create opportunities for professional growth.</li>
<li><b> Operations Management</b>: Oversee the contact center's daily operations, including scheduling, resource allocation, and workflow management. Identify and implement process improvements to enhance efficiency and productivity.</li>
<li><b> Quality Assurance</b>: Establish and maintain quality assurance standards for customer interactions. Monitor and evaluate the performance of the customer service team, and implement corrective actions as needed.</li>
<li><b> Data Analysis and Reporting</b>: Collect, analyze, and interpret contact center data, such as call volumes, average handling times, and customer satisfaction scores. Use this data to make informed decisions and drive continuous improvement.</li>
<li><b> Budgeting and Resource Management</b>: Manage the contact center's budget, including staffing, technology, and other operational costs. Ensure efficient use of resources and identify opportunities for cost savings.</li>
<li><b> Collaboration and Stakeholder Management</b>: Work closely with other departments, such as marketing, sales, and IT, to ensure seamless customer experiences. Communicate effectively with internal and external stakeholders to address their needs and concerns.</li>
<li><b> Compliance and Risk Management</b>: Ensure the contact center's operations are in compliance with relevant laws, regulations, and industry standards. Identify and mitigate potential risks to the business.</li>
</ul>
<div></div>
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<b><br/> Qualifications:</b>
</div>
<div>
<br/>
<ul>
<li>Bachelor's degree in business, Operations Management or related field.</li>
<li>Minimum of 7-10 years of experience in a similar role, with at least 5 years in a BPO environment.</li>
<li>Proven track record of managing successful BPO projects and delivering results.</li>
<li>Strong leadership and people management skills with the ability to motivate and inspire teams.</li>
<li>Excellent communication and interpersonal skills with the ability to build strong relationships with clients and stakeholders.</li>
<li>Solid understanding of BPO industry trends and best practices.</li>
<li>Proficient in Microsoft Office and project management tools.</li>
</ul>
</div>
<ul>
<li>Good command in both languages Arabic &amp; English is a MUST.</li>
<li>Six Sigma, Lean and COPC certifications is a plus.</li>
</ul>
</div>
</div>
<p></p><br/>This job has been sourced from an external job board. <br/>More jobs on https://www.qureos.com/

Contact Center Manager

Join Tafaseel and explore 3 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.