Call Center Agent - Real Estate

Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries related to real estate services.
• Respond to customer inquiries regarding property availability, pricing, locations, and project details.
• Qualify leads by identifying customer requirements, budget, and preferred locations.
• Maintain accurate customer records and update the CRM system.
• Follow up with prospective customers to ensure timely communication.
• Escalate complex customer concerns to the appropriate department when required.
• Achieve assigned KPIs, including service levels, quality, productivity, and customer satisfaction.
• Ensure compliance with company policies, client requirements, and data confidentiality standards.
• Stay updated on real estate projects, market trends, and industry terminology.

Skills & Qualifications

• Bachelor's degree or diploma in any relevant field.
• Minimum 1–2 years of experience in a call center or customer service role; real estate experience is a must.
• Good understanding of common real estate terminology such as freehold, leasehold, off-plan, ready property, mortgage, title deed, and property viewing.
• Excellent verbal and written communication skills in English and Arabic.
• Experience using CRM systems and Microsoft Office applications.
• Ability to handle customer inquiries professionally and work in a target-driven environment.
• Strong interpersonal, problem-solving, and organizational skills.
• Ability to work in a multi-channel environment, including voice, email, chat, and social media interactions.

This role is based in Dubai in client's location