Call Center Agent

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries and resolve complaints in a timely manner.
• Accurately update customer information in the CRM system.
• Meet individual and team performance targets, including call quality and productivity metrics.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a high level of customer satisfaction through excellent communication and service.
• Follow company policies, procedures, and quality standards.

Requirements

• High school diploma or Bachelor's degree.
• Previous experience in a call center or customer service role is preferred.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Basic computer skills and familiarity with CRM systems.
• Ability to work under pressure and in a fast-paced environment.
• Fluency in English is required.

Work Location: In person