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TAJ AL FALAJ GROUP

Job Title: Branch Manager &ndash; Retail Supermarket/HypermarketSummaryThe Branch Manager is responsible for overseeing the daily operations of the supermarket/hypermarket, ensuring excellent customer service, maximizing sales, managing staff performance, and maintaining operational standards. The role requires strong leadership, commercial awareness, and at least 5 years of experience in retail store management within the supermarket or hypermarket sector.Key Responsibilities1. Store Operations Management<ul><li>Oversee day‑to‑day store operations to ensure smooth functioning.</li><li>Ensure compliance with company policies, SOPs, hygiene, and safety standards.</li><li>Monitor stock levels, replenishment, shrinkage, and inventory accuracy.</li><li>Ensure proper merchandising, planograms, and product displays.</li></ul>2. Sales &amp; Profitability<ul><li>Achieve monthly and annual sales targets.</li><li>Analyze sales reports and implement strategies to improve revenue.</li><li>Control operational costs, wastage, and optimize store profitability.</li><li>Monitor competitor activity and market trends.</li></ul>3. Customer Service Excellence<ul><li>Maintain high standards of customer service across the store.</li><li>Handle escalated customer complaints professionally.</li><li>Ensure staff are trained in customer engagement and service protocols.</li></ul>4. Staff Leadership &amp; Development<ul><li>Manage, train, and motivate store staff including supervisors, cashiers, and floor teams.</li><li>Prepare staff schedules, manage attendance, and ensure adequate manpower.</li><li>Conduct performance evaluations and identify training needs.</li></ul>5. Inventory &amp; Supply Chain Coordination<ul><li>Coordinate with suppliers, warehouse, and procurement teams.</li><li>Ensure timely receiving, accurate documentation, and proper storage of goods.</li><li>Monitor expiry dates, stock rotation, and product freshness.</li></ul>6. Compliance &amp; Reporting<ul><li>Ensure compliance with local regulations, health &amp; safety, and company standards.</li><li>Prepare daily/weekly/monthly operational and financial reports.</li><li>Maintain store documentation, audits, and checklists.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 5 years of experience in supermarket/hypermarket management.</li><li>Strong knowledge of retail operations, FMCG products, and merchandising.</li><li>Proven leadership and team‑management skills.</li><li>Strong analytical, communication, and problem‑solving abilities.</li><li>Proficiency in POS systems and basic MS Office tools.</li></ul>Key Competencies<ul><li>Leadership &amp; People Management</li><li>Customer Service Orientation</li><li>Commercial &amp; Business Acumen</li><li>Inventory &amp; Stock Management</li><li>Decision‑Making &amp; Problem Solving</li><li>Time Management &amp; Multitasking</li></ul>Work Environment<ul><li>Fast‑paced retail environment</li><li>Requires flexibility to work weekends, holidays, and extended hours as needed</li></ul>Work Location: In person

Branch Manager

Join TAJ AL FALAJ GROUP and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TAJ AL FALAJ GROUP

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Branch Manager