Branch Manager

Job Title: Branch Manager – Retail Supermarket/HypermarketSummary

The Branch Manager is responsible for overseeing the daily operations of the supermarket/hypermarket, ensuring excellent customer service, maximizing sales, managing staff performance, and maintaining operational standards. The role requires strong leadership, commercial awareness, and at least 5 years of experience in retail store management within the supermarket or hypermarket sector.

Key Responsibilities1. Store Operations Management

• Oversee day‑to‑day store operations to ensure smooth functioning.
• Ensure compliance with company policies, SOPs, hygiene, and safety standards.
• Monitor stock levels, replenishment, shrinkage, and inventory accuracy.
• Ensure proper merchandising, planograms, and product displays.

2. Sales & Profitability

• Achieve monthly and annual sales targets.
• Analyze sales reports and implement strategies to improve revenue.
• Control operational costs, wastage, and optimize store profitability.
• Monitor competitor activity and market trends.

3. Customer Service Excellence

• Maintain high standards of customer service across the store.
• Handle escalated customer complaints professionally.
• Ensure staff are trained in customer engagement and service protocols.

4. Staff Leadership & Development

• Manage, train, and motivate store staff including supervisors, cashiers, and floor teams.
• Prepare staff schedules, manage attendance, and ensure adequate manpower.
• Conduct performance evaluations and identify training needs.

5. Inventory & Supply Chain Coordination

• Coordinate with suppliers, warehouse, and procurement teams.
• Ensure timely receiving, accurate documentation, and proper storage of goods.
• Monitor expiry dates, stock rotation, and product freshness.

6. Compliance & Reporting

• Ensure compliance with local regulations, health & safety, and company standards.
• Prepare daily/weekly/monthly operational and financial reports.
• Maintain store documentation, audits, and checklists.

Qualifications & Experience

• Minimum 5 years of experience in supermarket/hypermarket management.
• Strong knowledge of retail operations, FMCG products, and merchandising.
• Proven leadership and team‑management skills.
• Strong analytical, communication, and problem‑solving abilities.
• Proficiency in POS systems and basic MS Office tools.

Key Competencies

• Leadership & People Management
• Customer Service Orientation
• Commercial & Business Acumen
• Inventory & Stock Management
• Decision‑Making & Problem Solving
• Time Management & Multitasking

Work Environment

• Fast‑paced retail environment
• Requires flexibility to work weekends, holidays, and extended hours as needed

Work Location: In person