Qureos Mentor

Talent 360

About SiFi: SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management. Position Overview The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention. Primary Responsibilities: <ul><li>Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.</li><li>Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.</li><li>Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.</li><li>Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.</li><li>Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.</li><li>Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.</li><li>Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.</li><li>Maintain accurate and up-to-date customer records and engagement notes in the CRM.</li><li>Generate adoption and engagement reports to support Customer Success team performance tracking.</li><li>Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.</li></ul> Basic Qualifications: <ul><li>Bachelor's degree in Business, Communications, or a related field.</li><li>Strong communication and interpersonal skills, both written and verbal.</li><li>Basic understanding of customer success and product adoption principles.</li><li>Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).</li><li>Ability to learn quickly and explain technical features in simple, actionable terms.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent organizational skills and ability to manage multiple customers simultaneously.</li></ul> Preferred Qualifications: <ul><li>Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.</li><li>Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).</li><li>Understanding of project or account management principles.</li><li>Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).</li><li>Knowledge of the fintech or financial services ecosystem.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o6J1w9HAARrlLgWwUlGe9mjf" width="0" height="0" />

Customer Success Associate

Overview Job Opportunity: Finance Manager (Investment & Fundraising Focus) - Riyadh, Saudi ArabiaLocation: Riyadh, Saudi ArabiaEmployment Type: Full-TimeWorking Days: Saturday to WednesdayWorking Hours: 10:00 AM - 6:00 PM (Flexible)Weekends: Thursday & Friday Position Overview As our Finance Manager, you will play a key leadership role in managing our financial operations, supporting fundraising efforts (Seed, Series A/B), maintaining investor relations, and ensuring compliance in both KSA and Egypt. You'll work closely with the founders and executive team to drive financial strategy and decision-making during this critical growth phase. Key Responsibilities <ul><li>Prepare detailed financial models and compelling pitch materials.</li><li>Support the end-to-end fundraising process (Seed, Series A/B rounds).</li><li>Manage investor communication, due diligence, and data rooms.</li><li>Build annual budgets, financial forecasts, and variance analysis.</li><li>Monitor runway, cash flow, and key financial KPIs.</li><li>Partner with leadership to drive strategic financial planning and cost optimization.</li><li>Ensure accurate, timely financial records and reporting.</li><li>Oversee local tax, audit, and financial compliance in Saudi Arabia, while also managing oversight for Egyptian regulations.</li><li>Liaise with external auditors, legal advisors, and accounting firms.</li><li>Track expenditures and optimize cost efficiency.</li><li>Manage accounts payable/receivable, cash disbursement, and payment cycles.</li><li>Develop regular internal and external financial reports and dashboards.</li><li>Provide insights and updates to founders, board members, and investors.</li><li>Lead and coordinate the finance & accounting teams in Saudi Arabia and Egypt.</li><li>Implement and manage scalable financial systems, tools, and processes.</li></ul> Requirements <ul><li>5-10+ years of finance and accounting experience within startups or venture-backed companies.</li><li>Strong track record in investment readiness, VC fundraising, and investor relations.</li><li>Solid knowledge of Saudi Arabian regulatory, tax, and corporate laws, including familiarity with investment structures and cross-border financial operations.</li><li>Experience working with or managing external auditors, legal firms, and financial consultants.</li><li>High attention to detail, analytical mindset, and excellent communication skills.</li><li>Excellent in English is essential; Arabic proficiency is a plus.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?wQojzMn37u919%2bwq%2b3Xj1%2bUntRolXrMvr" width="0" height="0" />

Finance Manager - Tech/IT Industry

About SiFi SiFi is a corporate expense management platform designed to empower accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses. About the role The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities. Key Responsibilities <ul><li>Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).</li><li>Diagnose and resolve technical problems related to SiFi's platform and services.</li><li>Provide step-by-step guidance to customers on using product features and troubleshooting common issues.</li><li>Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.</li><li>Escalate complex technical issues to the engineering or product teams as needed.</li><li>Follow up with customers to ensure their technical issues have been resolved and they are satisfied.</li><li>Contribute to the creation and maintenance of support documentation and knowledge base articles.</li><li>Identify and report recurring technical issues and provide feedback to the product team.</li><li>Stay up-to-date with SiFi's product updates and technical specifications.</li><li>Provide excellent customer service and maintain a professional demeanor.</li></ul> Basic Qualifications <ul><li>Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.</li><li>Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.</li><li>Strong technical aptitude and problem-solving skills.</li><li>Excellent verbal and written communication skills in English and Arabic (preferred).</li><li>Familiarity with troubleshooting software and web applications.</li><li>Good understanding of basic networking concepts.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?bCBjQJ4zyhR7KdtNGqceZ%2btBBqdpa0nMz" width="0" height="0" />

Customer Support Specialist (Riyadh)

Overview OMQ is a leading Riyadh-based event management company, with a branch in Egypt, specializing in exhibitions and conferences. Known for bold, high-impact experiences, we combine creativity and precision to deliver outstanding visual environments.We are looking for a detail-oriented Business Development Coordinator to support our Sales & Business Development team. You will play a key role in coordinating meetings, preparing proposals, updating databases, and ensuring smooth collaboration across departments. This role is perfect for someone highly organized, proactive, and eager to grow in business development. Key Responsibilities <ul><li>Schedule and coordinate client and internal meetings, ensuring proper documentation and reminders.</li><li>Prepare proposals and contracts, including proofreading, formatting, and printing, and maintain an electronic archive of all documents.</li><li>Handle client email communication (receiving, sending, and following up on responses).</li><li>Coordinate with the Business Development team on pricing requests and ensure approvals are submitted on time.</li><li>Track client follow-ups after meetings, remind the team of pending deadlines, and ensure timely responses.</li><li>Update CRM and Excel databases daily with opportunity status (proposal, negotiation, closed, lost).</li><li>Prepare and submit weekly reports on opportunities, client activities, and team progress.</li><li>Liaise with the design, execution, and marketing teams to coordinate deliverables for proposals.</li><li>Draft and circulate meeting minutes, highlighting follow-up actions for the team.</li></ul> Requirements <ul><li>Bachelor's degree or diploma in Business Administration, Marketing, or a related field.</li><li>1-2 years' experience in sales support, coordination, or administration.</li><li>Strong organizational skills, accuracy, and attention to detail.</li><li>Proficiency in Microsoft Office & CRM tools.</li><li>Ability to manage multiple tasks under pressure with consistent follow-up.</li><li>Strong communication skills and a proactive, team-oriented attitude.</li></ul>Location: Riyadh, Saudi ArabiaWorking Hours: 9:00 AM - 6:00 PMWorking Days: Saturday to ThursdayCompany Website: Industry: Event Management Why Join OMQ <ul><li>Opportunity to be part of a fast-growing, creative company.</li><li>Work on high-impact projects in the regional events industry.</li><li>Collaborative and supportive team environment.</li></ul>Apply now and help us create a great employee experience at OMQ!<img src="https://www.jobg8.com/Tracking.aspx?06jDRgHoD8I3FYa%2boTDtB4WutVk0vsY4q" width="0" height="0" />

Business Development Coordinator ( Riyadh / KSA )

Overview Job Title: Quality Inspection LeadLocation: Riyadh, Saudi ArabiaCompany: Holouly IT/Tech software solutionsIndustry: Software / Technology (Logistics & Operations) Position Summary We're seeking a proactive and detail-oriented Quality Inspection Lead to oversee, manage, and improve the quality of courier services in the field. You will lead a team of field inspectors conducting on-ground audits and inspections, ensuring couriers comply with quality, safety, and hygiene standards in line with company policy and local regulations. Key Responsibilities <ul><li>Lead, supervise, and coordinate a team of field inspectors and auditors.</li><li>Conduct inspections of couriers, assessing uniform appearance, hygiene, ID badges, and the condition of vehicles/delivery equipment.</li><li>Audit service quality including timeliness, communication, handling, customer interaction, and safety.</li><li>Monitor courier performance via ride-alongs, live supervision, incident reports, and customer feedback.</li><li>Ensure compliance with appearance, hygiene, and delivery equipment cleanliness standards.</li><li>Develop and maintain inspection checklists, SOPs, KPIs, and quality audit tools.</li><li>Collaborate with training and acquisition teams to define and implement corrective and preventive actions.</li><li>Organize and oversee periodic retraining or coaching sessions for couriers.</li><li>Perform regular audits and unannounced spot checks.</li><li>Ensure adherence to Saudi regulations related to courier safety, hygiene, and food handling.</li><li>Maintain detailed documentation including inspection reports, incident logs, and quality improvement plans.</li></ul> Required Qualifications & Skills <ul><li>3-5 years of relevant experience in quality inspection within 3PL, logistics, or courier operations.</li><li>Familiarity with courier service standards for appearance, hygiene, and safety.</li><li>Proven experience in developing inspection SOPs, checklists, and audit processes.</li><li>Knowledge of applicable Saudi regulations regarding courier operations, food safety, and hygiene compliance.</li><li>Strong leadership and team management skills.</li><li>Excellent organizational and documentation skills.</li><li>Attention to detail and ability to identify areas for operational improvement.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?Y%2fM5sLum2FpZuBQ0UKusent%2f0%2b4clKUXp" width="0" height="0" />

Quality Inspection Lead (3PL/Logistcis)