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We're Hiring! - Project Coordinator (Riyadh Office)ARAK is looking for a Project Coordinator to join our team in Riyadh. About Arak Lighting Arak Lighting is a Saudi company specializing in high-quality, innovative, and energy-efficient lighting solutions. With a strong reputation for excellence, Arak Lighting delivers customized lighting systems that meet international standards for efficiency, aesthetics, and performance. Join our team and be part of a company that brings brilliance to every project! About the Role The Project Coordinator will support our design department, ensuring smooth coordination between clients, designers, and the project team. The role involves handling project documentation, following up on design progress, and maintaining clear communication to ensure deadlines and quality standards are met. Requirements <ul><li>Strong communication and persuasion skills</li><li>Proficient in Arabic and English (spoken and written)</li><li>Detail-oriented with strong follow-up skills</li><li>Able to handle clients' and lighting designers' needs effectively</li><li>Well-organized with good file management practices</li><li>Presentable and professional attitude</li><li>Junior-level candidate</li><li>Open to all academic majors</li><li>Valid driving license</li><li>Preferably based in Riyadh</li><li>Minimum of 1 year of experience in the same field</li></ul> Working Conditions <ul><li>From Sunday to Thursday</li><li>From 8:00 am to 5:00 pm</li><li>Location: Riyadh</li></ul>If you're interested and meet the requirements, please send your CV to:

Project Coordinator

About SiFi: SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management. Position Overview The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention. Primary Responsibilities: <ul><li>Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.</li><li>Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.</li><li>Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.</li><li>Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.</li><li>Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.</li><li>Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.</li><li>Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.</li><li>Maintain accurate and up-to-date customer records and engagement notes in the CRM.</li><li>Generate adoption and engagement reports to support Customer Success team performance tracking.</li><li>Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.</li></ul> Basic Qualifications: <ul><li>Bachelor's degree in Business, Communications, or a related field.</li><li>Strong communication and interpersonal skills, both written and verbal.</li><li>Basic understanding of customer success and product adoption principles.</li><li>Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).</li><li>Ability to learn quickly and explain technical features in simple, actionable terms.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent organizational skills and ability to manage multiple customers simultaneously.</li></ul> Preferred Qualifications: <ul><li>Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.</li><li>Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).</li><li>Understanding of project or account management principles.</li><li>Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).</li><li>Knowledge of the fintech or financial services ecosystem.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o6J1w9HAARrlLgWwUlGe9mjf" width="0" height="0" />

Customer Success Associate

Join Talent 360 and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Project Coordinator

Customer Success Associate