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TANG Hospitality

1. Job SummaryThe Hostess at TANG Hospitality plays a crucial role in cultivating a positive and inviting image of the restaurant, is responsible for welcoming guests to the restaurant, managing reservations, and coordinating seating to ensure a positive dining experience. This role involves greeting guests, guiding them to their tables, and maintaining a welcoming atmosphere in alignment with TANG Hospitality's standards of hospitality. Additionally, the Hostess may be required to assist as a Reservations Agent, when needed.2. Essential Job Tasks&middot; Greet and welcome guests, as they arrive at the restaurant.&middot; Manage reservations and seating arrangements using the restaurant's reservation system. Ensure that all reservations are accurately recorded, and tables are prepared for guests.&middot; Escort guests to their tables and provide them with menus.&middot; Ensure accurate seating arrangements to accommodate reservations and walk-in guests.&middot; Monitor dining areas to ensure cleanliness, organization, and adherence to seating arrangements.&middot; Answer incoming calls and assist guests with inquiries about reservations and restaurant information thorough different communication channels.&middot; Assist in coordinating with service staff, bartenders, and kitchen personnel to ensure timely service, and any specific reservations requests are accommodated.&middot; Maintain a positive and professional demeanor while handling guest interactions and inquiries.&middot; Monitor and manage the waiting list during busy periods to ensure guest satisfaction are met all the time.&middot; Assist with the planning and coordination of restaurant events and private parties, ensuring all details are executed smoothly.&middot; Ensure all company devices are handled with care, kept secure, and maintained in optimal working condition.&middot; Ensure the hostess area, entrance, and dining area are always clean and well-presented. Arrange and replenish promotional materials as needed.&middot; Ensure that an adequate stock of all necessary stationary items is consistently available.&middot; Ensure that all menus are clean and in good condition. Maintain an adequate stock of menus and request additional supplies as needed.&middot; Assist as a Reservations Agent when needed, handling guest inquiries, creating reservations, and managing modifications and cancellations.&middot; Assist in other tasks as needed to support the smooth operation of the restaurant, assign by direct supervisor or manager.3. Job ContextThe Hostess works in a fast-paced hospitality environment, interacting with guests, service staff, and management regularly. This role requires strong communication skills, attention to detail, ability to work under pressure and fast-moving environment, as long the ability to manage guest flow effectively. The Hostess plays a crucial role in creating a positive first impression and ensuring a smooth dining experience for guests at TANG Hospitality.4. Knowledge, Skills, and Abilities&middot; Knowledge: Understanding of restaurant operations, familiarity with professional reservation systems, knowledge of guest&rsquo;s service principles.&middot; Skills: Excellent communication and interpersonal skills, strong organizational abilities, attention to detail, ability to multitask.&middot; Abilities: Ability to work under pressure, maintain a positive and welcoming demeanor; to handle physical tasks for long hours, wearing a high heel (standing, walking), to accommodate and respond to varying guest needs; to use basic computer software and hardware; to communicate effectively in written and verbal manner.Job Type: Contract Contract length: 6 monthsPay: AED5,000.00 - AED7,000.00 per month

Restaurant Hostess

Join TANG Hospitality and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TANG Hospitality

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Restaurant Hostess