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Tec-Masters, Inc.

<div><p>Contingent upon contract award TecMasters Inc. requiresanINFORMATION TECHNOLOGIST I INFORMATION MANAGEMENT OFFICER.</p><p><b>
Personnel Must:</b></p><ul><li>
Either possess an associate's degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration.</li><li>
Acquire and maintain a Secret Clearance.</li><li>
Obtain appropriate Computing Environment (CE) training for the operating system(s) and/or security related tools/devices they will support. All training must be maintained throughout the performance of services under this contract.</li><li>
Have a minimum of two (2) years of client support in a Microsoft Windows-based environment. The current Microsoft environment is Windows 11 with Microsoft 365, but the Contractor shall maintain CE training as the command migrates to newer releases.</li><li>
Have experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access).</li><li>
Possess a strong base of experience in troubleshooting and resolving desktop related issues or user problems.</li><li>
Be knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems.</li><li>
Have the ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.</li><li>
Have experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.</li><li>
Have the ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization.</li><li>
Have a good understanding and experience with general connectivity issues in LAN/WAN/Internet environments.</li><li>
Have effective written, verbal, and interpersonal communication skills. The Contractor shall have an advanced understanding of Transmission Control Protocol/Internet Protocol.</li></ul></div>

INFORMATION TECHNOLOGIST I – INFORMATION MANAGEMENT OFFICER

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Tec-Masters, Inc.

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INFORMATION TECHNOLOGIST I – INFORMATION MANAGEMENT OFFICER