INFORMATION TECHNOLOGIST I – INFORMATION MANAGEMENT OFFICER

Contingent upon contract award TecMasters Inc. requiresanINFORMATION TECHNOLOGIST I INFORMATION MANAGEMENT OFFICER.

Personnel Must:

• Either possess an associate's degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration.
• Acquire and maintain a Secret Clearance.
• Obtain appropriate Computing Environment (CE) training for the operating system(s) and/or security related tools/devices they will support. All training must be maintained throughout the performance of services under this contract.
• Have a minimum of two (2) years of client support in a Microsoft Windows-based environment. The current Microsoft environment is Windows 11 with Microsoft 365, but the Contractor shall maintain CE training as the command migrates to newer releases.
• Have experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access).
• Possess a strong base of experience in troubleshooting and resolving desktop related issues or user problems.
• Be knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems.
• Have the ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.
• Have experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.
• Have the ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization.
• Have a good understanding and experience with general connectivity issues in LAN/WAN/Internet environments.
• Have effective written, verbal, and interpersonal communication skills. The Contractor shall have an advanced understanding of Transmission Control Protocol/Internet Protocol.