Qureos Mentor

Tek Headquarters

Overview<ul><li>Own and manage critical customer escalations for large enterprise customers (primarily utility</li><li>companies &amp; investor-owned utilities).</li><li>Act as the single point of contact during incidents &mdash; managing customer communication, hosting/leading calls, and tracking action items to closure.</li><li>Collaborate with Engineering, Support, and Cloud Operations to resolve incidents involving APIs, Node.js services, web servers, load balancers, Cloudflare CDN, and other infrastructure components.</li><li>Apply technical troubleshooting/programming background to accelerate resolution.</li><li>Domain knowledge of utility messaging and extreme weather notifications is a strong plus.</li></ul>Key ResponsibilitiesIncident Management<ul><li>Serve as primary customer contact during critical incidents.</li><li>Schedule and lead escalation calls, ensuring updates and agreed next steps are clear.</li><li>Track and drive all action items to closure.</li><li>Partner with Customer Success Managers (CSMs) to align escalation handling with account strategy.</li></ul>Technical Oversight<ul><li>Oversee resolution of incidents involving APIs, Node.js, servers, load balancers, Cloudflare CDN, and cloud infra.</li><li>Translate technical issues into business impact for customers.</li><li>Provide hands-on troubleshooting or code/configuration review if technically capable.</li></ul>Cross-Functional Coordination<ul><li>Collaborate with Engineering, Support, and Cloud Ops to break down complex issues into actionable steps.</li><li>Align on incident priorities, deadlines, and dependencies.</li><li>Escalate internally when blockers threaten resolution timelines.</li></ul>Communication &amp; Reporting<ul><li>Send frequent, accurate status updates to customers and stakeholders.</li><li>Keep leadership informed of status, risks, and mitigation.</li><li>Document incident details, root cause, and resolution for post-incident reviews.</li></ul>Post-Incident Activities<ul><li>Validate resolution with customer before closing.</li><li>Conduct post-mortems to identify lessons learned and process improvements.</li><li>Update internal playbooks and knowledge base.</li></ul>QualificationsRequired:<ul><li>5+ years in customer-facing roles in enterprise SaaS, technical support, or incident management.</li><li>8+ years of IT experience.</li><li>Strong technical understanding of APIs, Node.js, servers, load balancers, Cloudflare CDN, cloud infra.</li><li>Proven track record coordinating high-severity incidents across multiple teams.</li><li>Exceptional communication skills for technical and executive audiences.</li><li>Strong organizational skills; ability to manage multiple escalations under pressure.</li><li>Flexibility to work across US Eastern/Pacific time zones.</li></ul>Preferred:<ul><li>Background as a programmer or technical engineer.</li><li>Experience with utility messaging &amp; extreme weather notification systems.</li><li>Knowledge of ITIL incident management practices.</li><li>Familiarity with SaaS architecture, cloud hosting, distributed systems.</li><li>Understanding of utility industry regulations &amp; operations</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What's your current and expected salary?</li></ul>Work Location: Remote

Site Reliability Engineer/Incident Manager

About Company:Tek Headquarters is a global IT, consulting, and business solutions company with over 10 years of experience supporting mid-market and enterprise clients in their digital transformation. We specialize in ERP, cloud computing, data science, AI/ML, RPA, and blockchain to help businesses innovate and operate efficiently.Job Title: SAP Solution Architect Location: DHA Phase 6, Lahore (On-site, Full-time) Experience Required: 7&ndash;10 YearsJob Description We are seeking an experienced SAP Solution Architect to join our team in Lahore. The ideal candidate will have strong expertise in SAP Integration, Basis, and ABAP, with hands-on experience in managing MDG landscapes and ensuring seamless system performance.Key Responsibilities<ul><li>Design, set up, and maintain the SAP MDG system landscape (Development, QA, Production).</li><li>Ensure infrastructure readiness, including hardware sizing and database configuration.</li><li>Manage transport and deployment of MDG components across environments.</li><li>Integrate SAP MDG with ERP, S/4HANA, and third-party applications.</li><li>Monitor system performance, availability, and security across landscapes.</li><li>Collaborate with business and technical teams to ensure SAP solutions meet organizational needs.</li><li>Troubleshoot and resolve system issues proactively.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, IT, or a related field.</li><li>7&ndash;10 years of experience in SAP (Basis/ABAP/Integration).</li><li>Strong understanding of SAP MDG, S/4HANA, and ERP integration.</li><li>Expertise in system sizing, performance tuning, and database administration.</li><li>Experience with SAP security, monitoring tools, and best practices.</li><li>Excellent communication and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have working with SAP (please specify modules)?</li><li>Have you worked on SAP implementation or only support/maintenance projects?</li><li>What is your experience with SAP integration (e.g., S/4HANA, ERP, third-party applications)?</li><li>Do you have experience in SAP training, enablement, or cross-functional workshops?</li></ul>Work Location: In person

SAP Solutions Architect

TEKHQS is a premier technology firm based in Lake Forest, California, USA, with a development center in Lahore, Pakistan. Specializing in smart software development and remote team integration, our global reach serves clients across continents. With expertise in Artificial Intelligence, Machine Learning, UI/UX, and more, we drive digital transformation for businesses in diverse sectors.Key Responsibilities:<ul><li>Design MDG solutions (data models, UI Configurations, workshops and validations).</li><li>Map business processes to MDG functionality.</li><li>Configure, customize, and maintain SAP MDG modules (MDG-M, MDG-S, MDG-C, MDG-F) for master data domains like Material, Vendor, Customer, and Finance.</li><li>Design and implement data models, workflows, UI configurations, BRF+ rules, and validations within MDG.</li><li>Integrate MDG with SAP ECC, S/4 HANA, and other third-party systems using ALE/IDoc, SLT, and Data Services.</li></ul>Requirements &amp; Qualifications:<ul><li>4+ years of hands-on experience in SAP MDG (implementation, configuration, and support).</li><li>Strong expertise in MDG data models, governance framework, workflows, change request processing, and rule-based workflow configurations.</li><li>Proficiency in BRF+, FPM (Floorplan Manager), UI configuration, and data replication techniques.</li></ul>Job Type: Full-timeWork Location: In person

SAP MDG Consultant

Job description:About Company:Tek Headquarters is a global IT, consulting, and business solutions company with over 10 years of experience supporting mid-market and enterprise clients in their digital transformation. We specialize in ERP, cloud computing, data science, AI/ML, RPA, and blockchain to help businesses innovate and operate efficiently.Job Title: SAP Cross Functional Trainer Job Type: Full-time, On-site Location: DHA Phase 6, LahoreJob DescriptionTEKHQS is looking for a SAP Cross Functional Trainer with strong expertise in delivering training across multiple SAP modules. The ideal candidate will have hands-on experience with SAP processes, excellent communication skills, and the ability to design and conduct training for end-users and teams.Key Responsibilities<ul><li>Conduct training sessions across multiple SAP modules (Finance, Supply Chain, Sales, HR, etc.).</li><li>Develop and deliver end-user training materials, manuals, and workshops.</li><li>Collaborate with functional teams to identify knowledge gaps and training needs.</li><li>Provide post-training support to ensure knowledge retention and effective SAP utilization.</li><li>Align training content with organizational business processes and SAP best practices.</li></ul>Requirements<ul><li>4&ndash;6 years of experience in SAP training and implementation.</li><li>Strong knowledge of at least 2&ndash;3 SAP functional modules.</li><li>Proven experience in developing and delivering training programs.</li><li>Excellent presentation, communication, and facilitation skills.</li><li>Ability to work on-site in Lahore (DHA Phase 6).</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Growth opportunities within SAP domain and consulting.</li><li>Collaborative and learning-driven work environment.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in delivering SAP training sessions across multiple modules?</li><li>Have you ever developed end-user training materials (manuals, presentations, or workshops)? Please provide examples.</li><li>Which SAP functional modules (Finance, Supply Chain, Sales, HR, etc.) do you have hands-on expertise in?</li><li>Have you provided post-training support to ensure knowledge retention for SAP users?</li><li>Are you comfortable with a full-time on-site role in DHA Phase 6, Lahore?</li></ul>Work Location: In person

SAP Cross Functional Trainer

Join Tek Headquarters and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tek Headquarters

ABOUT_COMPANY

Site Reliability Engineer/Incident Manager

SAP Solutions Architect

SAP MDG Consultant

SAP Cross Functional Trainer