Abrar Admin

Telecontacto Contact Center

Join Our Dynamic Team!Are you passionate about helping others and providing exceptional customer service? We&rsquo;re looking for Customer Service Representatives &ndash; Non-Emergency Medical Transportation (NEMT) to become part of our growing team. You&rsquo;ll be the friendly, compassionate voice that helps members access the care they need &mdash; all while developing a rewarding career in a supportive environment.Apply Today: Don&rsquo;t miss this opportunity to grow professionally while making a real difference. Apply now through the following link: bit.ly/4avE1dlWhat You&rsquo;ll Do:<ul><li>Handle incoming calls with professionalism, empathy, and patience.</li><li>Schedule and coordinate transportation services with accuracy and care.</li><li>Follow client protocols and comply with all local, state, and federal guidelines.</li><li>Accurately update and maintain trip information in our system.</li><li>Communicate effectively with members, providers, and healthcare facilities.</li><li>Stay calm under pressure and resolve issues with confidence.</li><li>Meet performance goals while keeping customer satisfaction as your top priority.</li></ul>What We Offer:<ul><li>Permanent Employment &ndash; Build a stable, rewarding career.</li><li>Fully Paid Training &ndash; We set you up for success from day one.</li><li>Incentive Program &ndash; Earn rewards for achieving performance goals.</li><li>Recruitment Bonus &ndash; $200 after 3 months of employment.</li><li>Signing Bonus &ndash; $100 when you join our team.</li><li>Growth Opportunities &ndash; Advance in a company that recognizes your potential.</li><li>Christmas Bonus &ndash; Celebrate the season with us!</li><li>40-Hour Workweek &ndash; Enjoy balance and consistency.</li><li>Vacation &amp; Sick Leave Accrual &ndash; Prioritize your well-being.</li><li>Supportive Work Environment &ndash; Work with a team that feels like family.</li><li>Hybrid Option &ndash; After meeting performance goals, you may qualify for a hybrid (remote + on-site) schedule.</li></ul>What You Bring to the Table:<ul><li>Excellent verbal and written communication skills in both English and Spanish.</li><li>A natural problem-solver with empathy and patience.</li><li>Ability to multitask and stay organized under pressure.</li><li>Comfortable navigating multiple apps and digital tools.</li><li>Passionate about helping others and creating positive experiences.</li><li>Commitment to full attendance during 5&ndash;8 weeks of paid training.</li><li>Previous experience in customer service or healthcare support (preferred).</li></ul>Requirements:<ul><li>Must be 18 years or older.</li><li>Bilingual (English &amp; Spanish) required.</li><li>Ability to work with empathy toward elderly or chronically ill clients.</li><li>Must successfully pass a background check.</li><li>Available to work on-site at our San Juan offices.</li><li>Hours of operation: Monday&ndash;Sunday, 10:00 AM&ndash;9:00 PM (varied schedules).</li></ul>Be part of a team that values your voice, your growth, and your impact. Apply today and start your next chapter with us!Pay: $12.00 per hourBenefits:<ul><li>On-the-job training</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li><li>Work from home</li></ul>Work Location: Hybrid remote in San Juan, PR 00926

Customer Service Representative

Join Telecontacto Contact Center and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Telecontacto Contact Center

About Company

Customer Service Representative